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89 Reviews of Lexus of Milwaukee - Service Center
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July 17, 2021
Reason for call: to talk to the parts department. I was hung up on from a guy in the service department while explaining the difficulty to get through to the parts department. This is simply poor service. hung up on from a guy in the service department while explaining the difficulty to get through to the parts department. This is simply poor service. Before being hung up on, I was told they were open until noon on Saturday when the website states 1pm. 1 person to answer the parts department phone with a line of people growing in addition to a line of people in person clearly shows a staffing issue. This is my first impression of this dealership and it is that it doesn't seem like my business would be valued at all. The second call in resulted in being in an endless loop in the phone system where a person doesn't even answer the phone. Pressing 0 while initially starting out with a pre-recorded ad for the dealership was needed to try to get through to the parts department. It took calling the sales department to ask for a manager that ultimately got me to talk to someone from the parts department. More
by RX330 Guy
Employees Worked With
Managers name not taken.
June 21, 2021
I have had service on my car here multiple times and each experience was top notch! They treat you with kindness and respect while doing great work on your car. I want to always drive a Lexus so I can cont experience was top notch! They treat you with kindness and respect while doing great work on your car. I want to always drive a Lexus so I can continue to visit Lexus in Milwaukee for my car needs! Thank you for going above and beyond with your service and professionalism! More
by Joshua
Employees Worked With
Peter Arnett
May 08, 2021
Was called to let me know I could bring my car in earlier at my convenience the day of my appointment. They had me out the door just under the time they promised. Both Scott and Terrel were a pleasure to w at my convenience the day of my appointment. They had me out the door just under the time they promised. Both Scott and Terrel were a pleasure to work with and very helpful! More
by Bmleziva
Employees Worked With
Terrel, Scott Elrod
April 02, 2021
The service was great I went in for oil change they did a full inspection on my vehicle washed it and vacuumed it out and I also purchased a new key the eternity key so I've never have to worry about and bro full inspection on my vehicle washed it and vacuumed it out and I also purchased a new key the eternity key so I've never have to worry about and broken key again More
by Serenajackson08@yahoo.com
March 16, 2021
Excellent service!! Dimitri was the best! I dropped my car off and was given a loaner car so I didn’t have to wait. My car was serviced and detailed when I picked it up. Great experience. car off and was given a loaner car so I didn’t have to wait. My car was serviced and detailed when I picked it up. Great experience. More
by Ared
Employees Worked With
March 10, 2021
Excellent customer service. The staff are knowledgeable, well trained, and thorough. ALWAYS, a pleasant experience. Thank you Lexus of Milwaukee! We will be back for sure !! well trained, and thorough. ALWAYS, a pleasant experience. Thank you Lexus of Milwaukee! We will be back for sure !! More
by Lori L
Employees Worked With
March 10, 2021
By far the most professional and thorough dealership and maintenance crew I have ever had the pleasure of doing business with. I could go on for hours about how incredible they are, but just in general made maintenance crew I have ever had the pleasure of doing business with. I could go on for hours about how incredible they are, but just in general made me feel like I made the best decision possible in regards to vehicles. More
by lyadforester08
February 15, 2021
Excellent customer service! I brought the car in for an oil change and the maintenance crew found a differential leak that was covered by my warranty. The service folks gave me an RX loaner vehicle for th oil change and the maintenance crew found a differential leak that was covered by my warranty. The service folks gave me an RX loaner vehicle for the day and that will definitely be my next purchase. Thanks More
by Joyce j
Employees Worked With
Peter Arnett
February 15, 2021
had an amazing experience at this dealership! Everyone was very nice and straight to the point. I dealt mainly with Dmitry in service. He went above and beyond with making sure everything was taken care was very nice and straight to the point. I dealt mainly with Dmitry in service. He went above and beyond with making sure everything was taken care of with my car. Recommend getting your car and service here! Thank you! More
by Mariaty
Employees Worked With
