Lexus of Madison

Looking for a new vehicle can be overwhelming and time consuming. From the moment I entered the Lexus dealership and explained to Terry Sheldon what I was looking for and why I was looking to trade alrea consuming. From the moment I entered the Lexus dealership and explained to Terry Sheldon what I was looking for and why I was looking to trade already, he was professional, nonjudgemental and very helpful. Having some issues with connecting my cell phone both he and the service manager have been very helpful and willing to take as much time as needed to figure out why my phone wasn't always connecting. Terry called again to see how my bluetooth was working and with still some connecting problems he had their new technical support person (Adam) call and we will continue to trouble shoot the problem. I feel very good about my decision to buy the Lexus. It is a wonderful vehicle and the support from the Lexus dealership makes me feel that I have made the right choice. More

This is the second Lexus I've purchased at Lexus of Madison. The experience has been excellent both times. This time we also traded in a vehicle, which was a very easy transaction to complete. Tim F Madison. The experience has been excellent both times. This time we also traded in a vehicle, which was a very easy transaction to complete. Tim Feldt provides great sales service and is always available for any follow up questions. And, of course, Lexus makes outstanding vehicles. I've also been to other Lexus dealerships in the region and the friendliness, inventory, pricing and the quality of the facility at Lexus of Madison far exceeds my expectations. More

It was our first time with Lexus of Madison; the care and experience was nothing short of wonderful. Any and all of our questions were answered. There was no pressure, no " this price is only good till" not experience was nothing short of wonderful. Any and all of our questions were answered. There was no pressure, no " this price is only good till" nothing of the sort. Our salesperson was very understanding our of needs and worked around our schedule. Everything went just like clockwork! We highly recommend Lexus of Madison and have already; they go above and beyond for their customers needs. More

I was very upset with Lexus customer service in CA. They did not stand behind their warranty on my 2007 RX. I vowed to never buy another Lexus. I visited the Madison location with yet another weird proble did not stand behind their warranty on my 2007 RX. I vowed to never buy another Lexus. I visited the Madison location with yet another weird problem with my RX (another $1800, after $2500 earlier this year). Then, they made a liar out of me. I bought another Lexus. So, I ate crow with friends and family, who knew of my vow vs Lexus. THe Lexus of Madison personnel were very down to earth; applied no pressure; and seemed to genuinely care about me as a Lexus owner and the bad deal that I received from their home office customer service in CA in January 2011. (That gal in CA that handled my warranty claim should be fired (and I am not that sort of guy). She did not give a crap about me or the fact that my RX began to have problems in -18 weather in Northern WI, at least 4-5 hour drive from your nearest Lexus dealership in the middle of a December night. People in CA do not know how dangerous -18 can be. If I would have pulled over to wait for roadside assistance, I would have froze to death.) Also, it was very late at night, and other road traffic was nearly nil. Civilization in Northern WI, in the middle of the night, in the dead of winter, is like Siberia. Mark and another associate in service took me in (after they were closed) and gave me a safer, loner RX to drive home. They fixed my driver's seat, which somehow became dislodged from its running track ($1800)....Linda was my sales associate. She was outstanding before, during and after the sale....Karen took my money, which is always painful, but she made the best of it.....I even crossed paths with the Dealership manager in the parking lot last Saturday, and we exchanged friendly words on the surprise inch or two of snow we received during the night (12/17)......And, their receptionist (Patti) is also very friendly and down to earth. I will recommend this dealership to friends and associates in the future. More

Lexus of Madison is not too far from La Crosse, WI where we lived. Based on the reliability of the brand, we decided to give it a try. Linda is the sales representative in Lexus of Madison. She was great to we lived. Based on the reliability of the brand, we decided to give it a try. Linda is the sales representative in Lexus of Madison. She was great to work with, very flexible and sincere to our questions and certainly did not impose any high pressure to close the deal. The family oriented style of the dealership certainly posed an attraction for our kids. They loved walking around the dealership and the game room, not to mention the cooler and hot coco/chocolate machine. Overall, we love our car and the friends that we made in Madison. Will certainly recommend anyone who wants to experience luxury car and pamperment in Lexus of Madison. More

My wife and I purchased a new Lexus ES 350 several years ago. It has been a great car and we will surely look at another one when the time comes. The service at the dealership has also been wonderful. Lo ago. It has been a great car and we will surely look at another one when the time comes. The service at the dealership has also been wonderful. Love their waiting area with computers and snacks. Rich Pedersen. More

Very friendly service, knowledgeable about the product. There was no pressure to purchase, which is like a breath of fresh air when compared to some other dealerships. There was no pressure to purchase, which is like a breath of fresh air when compared to some other dealerships. More

Didn't have what I wanted, but they were able to get what I wanted at a fair price. Lexus of Madison also trucked it here fro, the other dealer as not to put any miles on it. I wanted at a fair price. Lexus of Madison also trucked it here fro, the other dealer as not to put any miles on it. More

Tim Feldt was very helpful in the whole buying process. Tim always communicated with me to make sure I knew what was needed and how to proceed. Tim made this purchase very easy and a pleasurable experienc Tim always communicated with me to make sure I knew what was needed and how to proceed. Tim made this purchase very easy and a pleasurable experience. More

Toby Mattson is great to work with and very trustworthy!! Would recommend him to anyone!He really made the purchase experience completely hassle free and easy! Would recommend him to anyone!He really made the purchase experience completely hassle free and easy! More