Lexus of Madison

I had great service with Linda at the dealership as soon as I walked in she was waiting for me and knew my name, she was efficient and professional the whole transaction and followed up with a call. Adam wa as I walked in she was waiting for me and knew my name, she was efficient and professional the whole transaction and followed up with a call. Adam was very knowledgable about the car and was a big help. More

Linda was fabulous! However, I was very disappointed Linda was fabulous! However, I was very disappointed about a couple of things. I had to replace both windshield wipers because they were both brok Linda was fabulous! However, I was very disappointed about a couple of things. I had to replace both windshield wipers because they were both broken, which cost me $60. I didn't notice this right away until it rained a week later. I believe that whoever detailed the car stipped them. I would like you to know this so that this doesn't happen to another customer in the future. Also, my radio doesn't work very well at all. It is scratch and staticy a lot of the time on many of the local radio stations. When I called Linda about this I was referred to Ballweg. Ballweg did a horrible job and merely turned on the radio and said it worked. According to their report they didn't do in-depth examination of the antenna. I feel like they didn't want to do any work since the car was under warrenty. My radio is still not up to par and I feel like it might be faulty. More

I am very appreciative that the team worked with me to get me my vehicle for Mothers Day. They went over the top to make this happen. We have purchased our last five vehicles from Lancaster (three Toy get me my vehicle for Mothers Day. They went over the top to make this happen. We have purchased our last five vehicles from Lancaster (three Toyotas and two Lexus). I very much wanted to continue working with Lancaster and Jeff made this happen. Thanks everyone! Steve More

About the nicest experience I ever had with a car dealership. Linda made the whole process so easy and pleasant. Would be ever so glad to work with her again! dealership. Linda made the whole process so easy and pleasant. Would be ever so glad to work with her again! More

My stop at the dealership was the beginning of what we thought would be a two year search for a Lexus RX450h. Linda greeted me warmly and did not seem to be concerned at all about our long timeline. Lin thought would be a two year search for a Lexus RX450h. Linda greeted me warmly and did not seem to be concerned at all about our long timeline. Linda went above and beyond by coming in on what would have been her day off to introduce us to the vehicle. More

We have owned several cars...some dealerships have been great to work with, and some have not. Lexus of Madison is truly a stand-out as being one of the best dealerships with which we have done business. great to work with, and some have not. Lexus of Madison is truly a stand-out as being one of the best dealerships with which we have done business. Jerry was honest, upfront, timely, and professional from the very start up until the moment we drove off the lot. I didn't feel pressured, but I also didn't want "my" car driven off the lot by someone else. I LOVE my car and I would certainly go back to Lexus of Madison. More

Of the eleven vehicle buying experiences I have had in the past forty years, this was by far the most satisfying, and I would give my salesman the lion's share of the credit. He provided me with extremel the past forty years, this was by far the most satisfying, and I would give my salesman the lion's share of the credit. He provided me with extremely detailed information about the vehicle, more than I have ever been given in any other purchase. My first contact with Jeff was over the phone; he was cordial, responsive and precise. I was provided with further answers to my questions via email; some of his responses were three paragraphs long! My visit to the dealership was a revelation: quiet, elegant surroundings where a buyer could contemplate the purchase in comfort. At no time was there "hubbub" or a background din making careful consideration difficult. I found Jeff extremely knowledgeable about the vehicle and could discuss at length the various features and why they were important. We came to an agreement on price within five minutes. He explained the various components that went into the price and why the dealership could be flexible (or not). I felt that I was getting a first-rate automobile at a reasonable, fair price. On the day that my wife and I took delivery of the car, Karen walked us through the paperwork in an efficient and friendly manner. We joked about money matters, but always with a sense of good humor. I was very impressed with Adam's ability to show us the technological features of the car in a logical and organized manner and that I could ask him questions or return for more training at any time. Small cosmetic issues were handled effectively by the Service Area quickly and without cost. More

It was good experience. Everyone was friendly and helpful. Jerry kept in touch with me throughout the process. I was looking for a gently used SUV. I was not finding many options in the Madison marke helpful. Jerry kept in touch with me throughout the process. I was looking for a gently used SUV. I was not finding many options in the Madison market. Jerry quickly informed me when one was available and I was able to get the SUV without having to go outside of Madison. More

We received excellent and seamless service, right from first, exploratory visit to the dealership. The purchase process was easy, as we expected, and the interaction of all your team members was responsi first, exploratory visit to the dealership. The purchase process was easy, as we expected, and the interaction of all your team members was responsive and professional. We're happy to be back in the Lexus fold! (We purchased the first Lexus offered, the LS 400, back in 1990!) More

Excellent cars, extremely helpful and knowledgable people. A real pleasure to buy a car there. I can't think of anything they possibly could have done better. people. A real pleasure to buy a car there. I can't think of anything they possibly could have done better. More