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Lexus of Madison
Middleton, WI
206 Reviews
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March 09, 2013
What a fantastic experience with Lexus of Madison! After doing an extensive search in MN for the "perfect fit" as far as a 2010 Lexus RX 350, I expanded my search to include Wisconsin, to discover that Lexu doing an extensive search in MN for the "perfect fit" as far as a 2010 Lexus RX 350, I expanded my search to include Wisconsin, to discover that Lexus of Madison had the exact car I was looking for, and at a price MUCH lower than any of the MN dealerships. It was too good to pass up! I spoke with Ryan on the phone who was extremely helpful and easy to work work, and who walked through the whole buying process. All of this was done remotely, so there certainly was a level of trust necessary, but Ryan made it really easy to trust Lexus of Madison. The experience got even better when we arrived. Ryan took us for a test drive to ensure we were happy with the car, Matthew walked through all of the financial paperwork and answered all of our questions, and Sam was great with the delivery process, pointing out all of the many features of the new car. Ryan even gave my wife a bouquet of flowers! All in all, it was a fantastic experience - everything you'd hope out of Lexus. I'd highly recommend this dealership to anyone looking for a great buying experience and a great vehicle! More
by ChanhassenGuy
Employees Worked With
Ryan Lame, Matthew Schnell, Sam Lancaster
December 18, 2012
Linda was very knowledgeable about the vehicle I was interested in and not "pushy" or try to sell me something I did not want. She went above and beyond to secure me the exact vehicle I wanted even afte interested in and not "pushy" or try to sell me something I did not want. She went above and beyond to secure me the exact vehicle I wanted even after I changed my mind about the original car I selected. She cancelled my original agreed upon purchase and rewrote a new offer on a different vehicle. I could not be more pleased. More
by rgpeterson
Employees Worked With
LINDA LABERGE
December 06, 2012
Tim Feldt was very helpful in getting us just what we wanted!Friendliness appreciated. The delivery experience was excellent thanks to Sam L:explained everything we needed to know or could absorb! and k wanted!Friendliness appreciated. The delivery experience was excellent thanks to Sam L:explained everything we needed to know or could absorb! and kindly invited questions now or future. More
by dturski
Employees Worked With
Tim, Sam, Rick
October 16, 2012
The Lexus dealership in Middleton is amazing. They gave me what I wanted for my trade-in and were extremely accommodating and hospitable. Two different people have called me after the purchase to see than me what I wanted for my trade-in and were extremely accommodating and hospitable. Two different people have called me after the purchase to see thank me for their business, see if if I have any other questions about the car and ensure my satisfaction. I have bought a lot of cars and no one does that. Awesome staff and awesome dealership. More
by kwillen
Employees Worked With
Sam Lancaster, Jerry Prine
July 12, 2012
Everyone was very helpful from the time I walked on the lot to even now owning my RX350. Jerry came out on the lot after giving my friend and I a chance to look at a few of the vehicles. From there Jerry i lot to even now owning my RX350. Jerry came out on the lot after giving my friend and I a chance to look at a few of the vehicles. From there Jerry informed us on the different vehicles that were on the lot and helped me narrow down my search for which one I wanted to test drive and possibly own. Karen helped me the next day over the phone because Jerry wasn't working. She told me about my credit check, options I could have on the vehicle, etc. I called her back a few times and she was polite every time. That day I called Jerry also with a couple of questions and he called back in a timely manner with the answers to my questions. On the day of the sale, Jerry, Karen, and Linda made it an awesome experience! Linda sat patiently with me and my father teaching us all the capabilities of the vehicle and answering all of our questions. I wish I could have taken one of them home with me to help with all the buttons in my RX350. =) More
by jenperkins
Employees Worked With
LINDA LABERGE, KAREN HARDRATH, Jerry Prine
July 10, 2012
Tim Feldt was very helpful in the sales process. Tim was upfront about the prices, very informed about the product, and the equipment. He did a nice job of located the car I wanted and made sure I was info upfront about the prices, very informed about the product, and the equipment. He did a nice job of located the car I wanted and made sure I was informed about the arrival plus delivery. Karen Hardrath was professional in the business office. The paper work was done to perfection and explained with no questions. Linda LaBerge deserves FIVE STARS for her delivery. Her knowledge of the product is excellent and was very patient explaining it to me. She is a very pleasant lady and made the delivery process more than pleasant. More
by budnystrom
Employees Worked With
3, TIM FELDT, LINDA LABERGE, KAREN HARDRATH
July 10, 2012
I have purchased 2 cars from this dealership. Obviously I was interested in the vehicles. Tim Feldt has excellent people relationship skills, making the car purchasing process a pleasurable experience. I I was interested in the vehicles. Tim Feldt has excellent people relationship skills, making the car purchasing process a pleasurable experience. I have been bringing 2 cars to the dealership for routine maintenance, prior to this purchase,and I am looking forward to bringing in the 3rd. Always a positive experience at this dealership because of the above checked employees. More
by millerrv1980
Employees Worked With
TIM FELDT, Dennis Aud, KAREN HARDRATH
July 09, 2012
Tim Feldt at Lexus of Madison is the BEST! He is friendly, knowledgeable, fair and always displays the greatest of professionalism. We just purchased our 5th Lexus from Tim and as usual it was a wo friendly, knowledgeable, fair and always displays the greatest of professionalism. We just purchased our 5th Lexus from Tim and as usual it was a wonderful experience. They treat their customers so marvelously that you can't go anywhere else. After a purchase, the service dept. and Greg Dubas continue to give you the highest quality of care possible. They do everything to make any maintenance call the most convenient, pleasant and resonable. Anyone who deals with Tim and Greg at Lexus of Madison will be a REPEAT customer for life as we are! Extremely satisfied customers, Nate and Carolyn Trotter More
by ntct52
Employees Worked With
TIM FELDT
July 05, 2012
I went in for an oil change and came out with a "new to me" car. Told Brian this would probably be the last oil change on this car as I thought it was time to trade - he fixed me up with Linda while I to me" car. Told Brian this would probably be the last oil change on this car as I thought it was time to trade - he fixed me up with Linda while I was waiting for the oil change- we talked and then she suggested a test drive - then we talked some more and it seemed now was the time to move forward. She was very personable to work with, knew her products and very nicely led me to a decision. I hope to continue to work with her and I will send my friends to her. I also very much like the Service department. Brian is always very friendly - let's me know when it's time to do what and I trust him which is very important. I didn't even think of checking any place but Lexus of Madison. More
by Dottie moseley
Employees Worked With
Dottie Moseley, LINDA LABERGE, KAREN HARDRATH
July 03, 2012
Working with Linda was great. Her friendly approach, coupled with her knowledge of the vehicle and all Lexus offers/incentives helped make our decision to purchase our new RX. The next time we consider coupled with her knowledge of the vehicle and all Lexus offers/incentives helped make our decision to purchase our new RX. The next time we consider a new vehicle we will definitely seek out Linda's assistance and will not hesitate to recommend her and Lexus of Madison to our family and friends. More
by Helby2
Employees Worked With
Linda LaBerge, LINDA LABERGE
