Lexus of Madison

Purchased a car 8/13/13 - paid in full with no lien but we have received no certificate of title furnished as of 10/2/13. We were told that since we live in IL they "couldn't give us the title - it is som we have received no certificate of title furnished as of 10/2/13. We were told that since we live in IL they "couldn't give us the title - it is something new" that we had to pay them the IL title and license fees and they mail it all to department of motor vehicles and transfer the plates. Calls 9/18/13 & 9/25/13 we were told they checked with Kane Co IL motor vehicle and licensing in process. Also on 9/25/13 found out that the "new" procedure of not giving clear title is only their dealership and not a law as implied when we purchased. Also that the other large fee that we were told by the salesman was legally required to see if we were xxxxxxxxxx that was really mainly just to pay for them to do THEIR paperwork - only legal part is they have to look at a list on line to see if our names were on it - cannot recall exact amount but I think it was about $199 or so. On 10/2/13 was told process hasn't even started - they got the car from another dealer and today the story is that they have never received the title even though they paid other dealer for the car on 8/13/13--is quite worrisome that a title is in dealership heaven and paperwork that were we told was at Kane Co IL motor vehicle for 2 weeks suddenly has not even been sent to dealership yet. Would recommend no vehicle be purchased at Lexus of Madison unless you receive the title IN HAND when you give them your money. Hoping to get a resolution soon--but even so very scared to purchase a car then again. More

We could not be happier with our recent purchase from Lexus of Madison! My husband and I have looked for a low mileage, excellent condition 2010 Lexus Rx350 for a couple of months now. We found several v Lexus of Madison! My husband and I have looked for a low mileage, excellent condition 2010 Lexus Rx350 for a couple of months now. We found several vehicles that looked good on their website, so we made the 2 hour drive to the dealership. Based on reviews we've seen here, we asked for Tim Feldt. Wow, what a nice guy! He showed us numerous vehicles and we test drove the one we liked most. In the meantime, he coordinated getting our Acura (trade-in) appraised. In the end, we purchased the Lexus for what we wanted to pay for it, and they gave us what we had hoped for for ours. Typically we find the car buying experience both exciting and stressful (because we often feel we're not getting as good of a deal and we should/could get). This was a refreshing change!! We will definitely be doing more business with Lexus of Madison. We're VERY HAPPY with the vehicle and the buying experience was a very pleasant one. More

Service was excellent from everyone involved including Tina, Matt, and the Technical rep that helped me with all of the features on my ES350 Lexus. They are customer focused and are exceptional at making Tina, Matt, and the Technical rep that helped me with all of the features on my ES350 Lexus. They are customer focused and are exceptional at making a deal. i would highly recommend them! More

I fully expected going to Lexus of Madison test driving a vehicle and then moving onto another dealer to test drive another vehicle. However Matt was great, i felt like i would be passing up an opportunity i vehicle and then moving onto another dealer to test drive another vehicle. However Matt was great, i felt like i would be passing up an opportunity in leaving the vehicle i was looking at. The whole process took roughly 3 hours, but the courtesy and helpfulness shown myself by not only Matt but the rest of the individuals i met make me want to come back and when i am ready for my next vehicle! Thank you Matt! More

What a fantastic experience with Lexus of Madison! After doing an extensive search in MN for the "perfect fit" as far as a 2010 Lexus RX 350, I expanded my search to include Wisconsin, to discover that Lexu doing an extensive search in MN for the "perfect fit" as far as a 2010 Lexus RX 350, I expanded my search to include Wisconsin, to discover that Lexus of Madison had the exact car I was looking for, and at a price MUCH lower than any of the MN dealerships. It was too good to pass up! I spoke with Ryan on the phone who was extremely helpful and easy to work work, and who walked through the whole buying process. All of this was done remotely, so there certainly was a level of trust necessary, but Ryan made it really easy to trust Lexus of Madison. The experience got even better when we arrived. Ryan took us for a test drive to ensure we were happy with the car, Matthew walked through all of the financial paperwork and answered all of our questions, and Sam was great with the delivery process, pointing out all of the many features of the new car. Ryan even gave my wife a bouquet of flowers! All in all, it was a fantastic experience - everything you'd hope out of Lexus. I'd highly recommend this dealership to anyone looking for a great buying experience and a great vehicle! More

Linda was very knowledgeable about the vehicle I was interested in and not "pushy" or try to sell me something I did not want. She went above and beyond to secure me the exact vehicle I wanted even afte interested in and not "pushy" or try to sell me something I did not want. She went above and beyond to secure me the exact vehicle I wanted even after I changed my mind about the original car I selected. She cancelled my original agreed upon purchase and rewrote a new offer on a different vehicle. I could not be more pleased. More

Tim Feldt was very helpful in getting us just what we wanted!Friendliness appreciated. The delivery experience was excellent thanks to Sam L:explained everything we needed to know or could absorb! and k wanted!Friendliness appreciated. The delivery experience was excellent thanks to Sam L:explained everything we needed to know or could absorb! and kindly invited questions now or future. More

The Lexus dealership in Middleton is amazing. They gave me what I wanted for my trade-in and were extremely accommodating and hospitable. Two different people have called me after the purchase to see than me what I wanted for my trade-in and were extremely accommodating and hospitable. Two different people have called me after the purchase to see thank me for their business, see if if I have any other questions about the car and ensure my satisfaction. I have bought a lot of cars and no one does that. Awesome staff and awesome dealership. More