Lexus of Madison

highly recommend I purchased a used 2008 Lexus rx350 I was looking at a few but decided to go with Lexus of Madison because of the friendly, helpful, non pushy sales s I purchased a used 2008 Lexus rx350 I was looking at a few but decided to go with Lexus of Madison because of the friendly, helpful, non pushy sales staff, Jeff, Kristen & Lance were a pleasure to do business with and I am now enjoying driving my new car. Jeff even spent an hour after office hours teaching & helping me set up the GPS & Bluetooth feature in my new car. Thank you ! :) More

Great Experience After purchasing 6 RX350's at other dealerships, we finally found Lexus of Madison and had a wonderful experience--especially from Jeff Seefeldt and After purchasing 6 RX350's at other dealerships, we finally found Lexus of Madison and had a wonderful experience--especially from Jeff Seefeldt and Lance Anderson. More

Impressive. Lexus of Madison exceeded my expectations on price and customer service. I live in the Minneapolis area and based on outstanding online reviews for Madison dealership, I decided to call them fo price and customer service. I live in the Minneapolis area and based on outstanding online reviews for Madison dealership, I decided to call them for a quote to check it against a large local Lexus dealer. WOW, I was pleasantly surprised that the total value proposal made by Lexus of Madison made it well worth my time to buy from them. The Madison team worked well together, making sure the buying process was smooth from the specialist conducting one on one training on the car, through the paper work required to purchase. The professionalism and service of the Lexus of Madison Team, made me feel they really do appreciate my business. More

This was my second purchase with Lexus of Madison and as with the first, the process was professional and smooth. For the purchase of my most recent vehicle I dealt with Matt Kropp. He was responsive to my with the first, the process was professional and smooth. For the purchase of my most recent vehicle I dealt with Matt Kropp. He was responsive to my questions, reasonable in our price discussions and respectful of my time. Regarding my previous purchase, I found the customer service provided in their service department to be outstanding. In fact, the level of service in every department I have dealt with at Lexus of Madison has been excellent. More

I went to Lexus just looking for a used car to get me around, I found a reasonably priced ford explorer and emailed Mr. Kropp about it. Shortly after I went for a test drive and decided to buy it. The lo around, I found a reasonably priced ford explorer and emailed Mr. Kropp about it. Shortly after I went for a test drive and decided to buy it. The loan process went very smoothly as well as their staff helping me with all the paper work I needed to fill out. The prices and interest are reasonable and everyone there was very friendly and ready to make me feel comfortable and at ease! It's nice to know you can trust somebody who works at a dealership. Mr. Kropp himself was also very helpful with my questions and worries about the car and process, and made sure to keep in contact about the car after it was sold (even with no warranty because it was so old). I'd recommend it to my friends and family! More

Fantastic experience purchasing a new Lexus. Very down to earth professional staff, unbeatable prices, courteous service. Unlike another dealership in Wisconsin, this one really wants to earn your business a earth professional staff, unbeatable prices, courteous service. Unlike another dealership in Wisconsin, this one really wants to earn your business and will do whatever it takes to do it. Highest recommendations! More

Purchased a car 8/13/13 - paid in full with no lien but we have received no certificate of title furnished as of 10/2/13. We were told that since we live in IL they "couldn't give us the title - it is som we have received no certificate of title furnished as of 10/2/13. We were told that since we live in IL they "couldn't give us the title - it is something new" that we had to pay them the IL title and license fees and they mail it all to department of motor vehicles and transfer the plates. Calls 9/18/13 & 9/25/13 we were told they checked with Kane Co IL motor vehicle and licensing in process. Also on 9/25/13 found out that the "new" procedure of not giving clear title is only their dealership and not a law as implied when we purchased. Also that the other large fee that we were told by the salesman was legally required to see if we were xxxxxxxxxx that was really mainly just to pay for them to do THEIR paperwork - only legal part is they have to look at a list on line to see if our names were on it - cannot recall exact amount but I think it was about $199 or so. On 10/2/13 was told process hasn't even started - they got the car from another dealer and today the story is that they have never received the title even though they paid other dealer for the car on 8/13/13--is quite worrisome that a title is in dealership heaven and paperwork that were we told was at Kane Co IL motor vehicle for 2 weeks suddenly has not even been sent to dealership yet. Would recommend no vehicle be purchased at Lexus of Madison unless you receive the title IN HAND when you give them your money. Hoping to get a resolution soon--but even so very scared to purchase a car then again. More

We could not be happier with our recent purchase from Lexus of Madison! My husband and I have looked for a low mileage, excellent condition 2010 Lexus Rx350 for a couple of months now. We found several v Lexus of Madison! My husband and I have looked for a low mileage, excellent condition 2010 Lexus Rx350 for a couple of months now. We found several vehicles that looked good on their website, so we made the 2 hour drive to the dealership. Based on reviews we've seen here, we asked for Tim Feldt. Wow, what a nice guy! He showed us numerous vehicles and we test drove the one we liked most. In the meantime, he coordinated getting our Acura (trade-in) appraised. In the end, we purchased the Lexus for what we wanted to pay for it, and they gave us what we had hoped for for ours. Typically we find the car buying experience both exciting and stressful (because we often feel we're not getting as good of a deal and we should/could get). This was a refreshing change!! We will definitely be doing more business with Lexus of Madison. We're VERY HAPPY with the vehicle and the buying experience was a very pleasant one. More

Service was excellent from everyone involved including Tina, Matt, and the Technical rep that helped me with all of the features on my ES350 Lexus. They are customer focused and are exceptional at making Tina, Matt, and the Technical rep that helped me with all of the features on my ES350 Lexus. They are customer focused and are exceptional at making a deal. i would highly recommend them! More

I fully expected going to Lexus of Madison test driving a vehicle and then moving onto another dealer to test drive another vehicle. However Matt was great, i felt like i would be passing up an opportunity i vehicle and then moving onto another dealer to test drive another vehicle. However Matt was great, i felt like i would be passing up an opportunity in leaving the vehicle i was looking at. The whole process took roughly 3 hours, but the courtesy and helpfulness shown myself by not only Matt but the rest of the individuals i met make me want to come back and when i am ready for my next vehicle! Thank you Matt! More