Lexus of Madison

Great experience! Most people have a "dream car". Mine was a Lexus RX350. When one would pass us on the highway, I'd tell my husband that when we won the lottery I was Most people have a "dream car". Mine was a Lexus RX350. When one would pass us on the highway, I'd tell my husband that when we won the lottery I was going to own a RX350. To my surprise, my husband was looking for one online. He saw two that he thought I would like. A salesperson named John Ashworth from Lexus of Madison gave my husband a call. We made an appointment later in the week to go see the cars. When we entered the dealership, we were offered something to drink while they paged John. When he came, we sat down with him and he took an interest in our lives and made us feel comfortable. We then went for a test drive in both of the RX350's. We chose the first one we drove. We picked it up a few days later. John made sure we knew his number one rule - If we had any questions or concerns we were to call him and he would take care of us! John was very personable and is a person you can trust to help you out when buying a new vehicle. Everyone at the dealership was friendly and made you feel important. I love my "dream car". Thanks John Ashworth for helping make my dream come true! More

Great service experience I've already left one positive review for Lexus of Madison but needed to leave another after the wonderful service I received from Cody Gilbertson aft I've already left one positive review for Lexus of Madison but needed to leave another after the wonderful service I received from Cody Gilbertson after they handled a CPO Warranty issue I had with my RX 350. I'd highly recommend dealing with this dealership - they were great! More

Not a good used car buying experience Bought a used 2011 Lexus ES350. The overall quality of the vehicle and buying experience was not what I would expect from a Lexus dealership. Pros: Bought a used 2011 Lexus ES350. The overall quality of the vehicle and buying experience was not what I would expect from a Lexus dealership. Pros: Very friendly and helpful sales staff Cons: Car was missing floor mats and owner's manual. - There were 3 different brands of tires car. - Waited 45 minutes for the car to be detailed and after that wait it was still not clean. - There was a mystery fee of $99, which we later learned was for filling tires with nitrogen. At the very least, the reason for the charge should have been clearly identified, and we should have been given the chance to refuse nitrogen and fill the mismatched tires with good old AIR. More

Problems With Battery But Pretty Good Service Bought a Lexus RX 350 off the show room floor. Battery was dead which is totally normal for a showroom floor model because of customers turning it on Bought a Lexus RX 350 off the show room floor. Battery was dead which is totally normal for a showroom floor model because of customers turning it on to check out the accessories a lot. Someone from the Sales department came to give it a jump and incorrectly placed the cables. Sparks started flying and he blew a fuse. Took them an additional 24 hours to repair the vehicle. Had to come to the dealership 4 times in all to finally drive the car off the lot. They replaced all four uses. They provided documentation of the mistake and promised me the vehicle is all good. I think this was just a fluke and hopefully that employee won't make the same mistake again! More

highly recommend I purchased a used 2008 Lexus rx350 I was looking at a few but decided to go with Lexus of Madison because of the friendly, helpful, non pushy sales s I purchased a used 2008 Lexus rx350 I was looking at a few but decided to go with Lexus of Madison because of the friendly, helpful, non pushy sales staff, Jeff, Kristen & Lance were a pleasure to do business with and I am now enjoying driving my new car. Jeff even spent an hour after office hours teaching & helping me set up the GPS & Bluetooth feature in my new car. Thank you ! :) More

Great Experience After purchasing 6 RX350's at other dealerships, we finally found Lexus of Madison and had a wonderful experience--especially from Jeff Seefeldt and After purchasing 6 RX350's at other dealerships, we finally found Lexus of Madison and had a wonderful experience--especially from Jeff Seefeldt and Lance Anderson. More

Impressive. Lexus of Madison exceeded my expectations on price and customer service. I live in the Minneapolis area and based on outstanding online reviews for Madison dealership, I decided to call them fo price and customer service. I live in the Minneapolis area and based on outstanding online reviews for Madison dealership, I decided to call them for a quote to check it against a large local Lexus dealer. WOW, I was pleasantly surprised that the total value proposal made by Lexus of Madison made it well worth my time to buy from them. The Madison team worked well together, making sure the buying process was smooth from the specialist conducting one on one training on the car, through the paper work required to purchase. The professionalism and service of the Lexus of Madison Team, made me feel they really do appreciate my business. More

This was my second purchase with Lexus of Madison and as with the first, the process was professional and smooth. For the purchase of my most recent vehicle I dealt with Matt Kropp. He was responsive to my with the first, the process was professional and smooth. For the purchase of my most recent vehicle I dealt with Matt Kropp. He was responsive to my questions, reasonable in our price discussions and respectful of my time. Regarding my previous purchase, I found the customer service provided in their service department to be outstanding. In fact, the level of service in every department I have dealt with at Lexus of Madison has been excellent. More

I went to Lexus just looking for a used car to get me around, I found a reasonably priced ford explorer and emailed Mr. Kropp about it. Shortly after I went for a test drive and decided to buy it. The lo around, I found a reasonably priced ford explorer and emailed Mr. Kropp about it. Shortly after I went for a test drive and decided to buy it. The loan process went very smoothly as well as their staff helping me with all the paper work I needed to fill out. The prices and interest are reasonable and everyone there was very friendly and ready to make me feel comfortable and at ease! It's nice to know you can trust somebody who works at a dealership. Mr. Kropp himself was also very helpful with my questions and worries about the car and process, and made sure to keep in contact about the car after it was sold (even with no warranty because it was so old). I'd recommend it to my friends and family! More

Fantastic experience purchasing a new Lexus. Very down to earth professional staff, unbeatable prices, courteous service. Unlike another dealership in Wisconsin, this one really wants to earn your business a earth professional staff, unbeatable prices, courteous service. Unlike another dealership in Wisconsin, this one really wants to earn your business and will do whatever it takes to do it. Highest recommendations! More