Lexus of Madison

A great remote experience I found the CPO GX460 of my dreams via cars.com, and it happened to live at Lexus of Madison. My query about the car was returned right away. I got a I found the CPO GX460 of my dreams via cars.com, and it happened to live at Lexus of Madison. My query about the car was returned right away. I got a personalized video from Renee, and we exchanged numerous emails about the vehicle. I negotiated and purchased it through email, phoned in my deposit, and flew out to Madison to drive the vehicle home the next day. All of the paperwork and the car itself were prepared. Such a pleasure! More

Longtime customer Been doing business here a long time. Consistent, same price as most oil change shops with an uptick in case. Service manager showed me the shop the Been doing business here a long time. Consistent, same price as most oil change shops with an uptick in case. Service manager showed me the shop the other day and they hand wash and hand dry the vehicles. Who does that... Lexus of Madison. More

Terrible Purchased a used vehicle from here. Very rushed , very unhelpful and not for customer whatsoever. Would not recommend this place to anyone . Also was Purchased a used vehicle from here. Very rushed , very unhelpful and not for customer whatsoever. Would not recommend this place to anyone . Also was lied to through out sale and not a happy customer at all. Also after I called and complained , had employee call me back to argue with me . Very uncomftorable , rushed and not pleasing experience ! More

The best dealer at Madison I just got Lexus RX 350 2016 today very nice car my favorite white color , Kevin he's the Best saler & good service & frienly in lexus of Mad I just got Lexus RX 350 2016 today very nice car my favorite white color , Kevin he's the Best saler & good service & frienly in lexus of Madison , anybody over there don't 4 get ask Kevin Nice sevice , I'm really like this place , More

Great experience, even with no purchase You know you've had a great car-buying experience when you walk away with no car -- but still recommend the dealership, and particularly your sales re You know you've had a great car-buying experience when you walk away with no car -- but still recommend the dealership, and particularly your sales representative, to your friends. We and our sales representative, Matt, couldn't find a way to make the deal work on all sides, but it never felt adversarial. It just felt like a small group of professional people trying to work out a puzzle together, completely different from the shark-like car sales stereotype that many of us grew up with. Matt was smart, kind and it truly felt like he was looking out for all sides at every step of the way. At one point, he said something along the lines of, "You'd like to buy this car, I'd like to sell you this car, isn't it great to have things in common?" I had to laugh but it really felt true! If you are interested in a calm, reasonable approach to buying a beautiful car that you will love, start here. You'll be glad you did. More

A clunker among a dozen or so great dealers in the area What can I say. Among a dozen apples - dealers that we visited to check out cars and conduct test drives over several months, we were bound to find on What can I say. Among a dozen apples - dealers that we visited to check out cars and conduct test drives over several months, we were bound to find one that didn't taste so good. My experience with the sales staff and the sales manager at Lexus of Madison was quite a disappointment. Every other dealer I contacted could always accommodate me within a day or two of calling or emailing to set up an appointment for a test drive. Not this bunch. They always wanted to put me off for days at a time. During "crunch time", when I was soliciting prices from dealers, and where a Lexus ES 350 was at least a possibility for purchase, these folks were unable to provide an opportunity for a final test drive, and at first refused to provide a price quotation, stating that entering into such a process "devalues the luxury experience for everyone". Say what??? What do they think they are selling, Bentleys? Though they did eventually provide me with a quote, the discount wasn't even competitive with discounts openly disclosed online by other Lexus dealers in the state. What is more, during a test drive of an ES 300h earlier in the year, upon returning to the lot I wanted to make some measurements of things that I had found problematic on some of the other cars I had driven. During that same test drive, one of their biggest concerns was that I not put too many miles on the car. To top that off, the sales manager came out to the car during that process, and immediately starting pressing for a sale - behavior right out of the 1970s. Yeesh. (PS: The list of employees in dealer rater seems to be badly out of date for this dealership) [Oh, and charging people for Nitrogen in tires? Downright underhanded, if you ask me...] More

Great experience! Most people have a "dream car". Mine was a Lexus RX350. When one would pass us on the highway, I'd tell my husband that when we won the lottery I was Most people have a "dream car". Mine was a Lexus RX350. When one would pass us on the highway, I'd tell my husband that when we won the lottery I was going to own a RX350. To my surprise, my husband was looking for one online. He saw two that he thought I would like. A salesperson named John Ashworth from Lexus of Madison gave my husband a call. We made an appointment later in the week to go see the cars. When we entered the dealership, we were offered something to drink while they paged John. When he came, we sat down with him and he took an interest in our lives and made us feel comfortable. We then went for a test drive in both of the RX350's. We chose the first one we drove. We picked it up a few days later. John made sure we knew his number one rule - If we had any questions or concerns we were to call him and he would take care of us! John was very personable and is a person you can trust to help you out when buying a new vehicle. Everyone at the dealership was friendly and made you feel important. I love my "dream car". Thanks John Ashworth for helping make my dream come true! More

Great service experience I've already left one positive review for Lexus of Madison but needed to leave another after the wonderful service I received from Cody Gilbertson aft I've already left one positive review for Lexus of Madison but needed to leave another after the wonderful service I received from Cody Gilbertson after they handled a CPO Warranty issue I had with my RX 350. I'd highly recommend dealing with this dealership - they were great! More

Not a good used car buying experience Bought a used 2011 Lexus ES350. The overall quality of the vehicle and buying experience was not what I would expect from a Lexus dealership. Pros: Bought a used 2011 Lexus ES350. The overall quality of the vehicle and buying experience was not what I would expect from a Lexus dealership. Pros: Very friendly and helpful sales staff Cons: Car was missing floor mats and owner's manual. - There were 3 different brands of tires car. - Waited 45 minutes for the car to be detailed and after that wait it was still not clean. - There was a mystery fee of $99, which we later learned was for filling tires with nitrogen. At the very least, the reason for the charge should have been clearly identified, and we should have been given the chance to refuse nitrogen and fill the mismatched tires with good old AIR. More

Problems With Battery But Pretty Good Service Bought a Lexus RX 350 off the show room floor. Battery was dead which is totally normal for a showroom floor model because of customers turning it on Bought a Lexus RX 350 off the show room floor. Battery was dead which is totally normal for a showroom floor model because of customers turning it on to check out the accessories a lot. Someone from the Sales department came to give it a jump and incorrectly placed the cables. Sparks started flying and he blew a fuse. Took them an additional 24 hours to repair the vehicle. Had to come to the dealership 4 times in all to finally drive the car off the lot. They replaced all four uses. They provided documentation of the mistake and promised me the vehicle is all good. I think this was just a fluke and hopefully that employee won't make the same mistake again! More