Lexus of Madison

I am very happy with the service at Lexus of Madison. All of the personnel are always extremely courteous. Ryan Engelhardt makes sure he goes over what services are recommended for the current mileage All of the personnel are always extremely courteous. Ryan Engelhardt makes sure he goes over what services are recommended for the current mileage and I am confident that I am not being oversold on a service such as brakes or tires before they are really needed. It is easy to schedule appointments and receiving updates via text about the progress if the car through the service process is very convenient also I use the online invoice payment feature which makes picking up the car a very easy experience. I recommend this dealership More

Great customer service. Highly recommended. My service advisor was exceptional and he went above and beyond and cleaning my vehicle during this pandemic. The service was timely and the car was washed to m advisor was exceptional and he went above and beyond and cleaning my vehicle during this pandemic. The service was timely and the car was washed to my satisfaction. More

I like the way they treat people and their attention is unique. That’s Why I choose to go to Lexus Madison Thanks for your services unique. That’s Why I choose to go to Lexus Madison Thanks for your services More

We were met at the door by, Lucas, who absolutely made our lives easier! He and his work mates honored social distancing and wore masks. Run, don't walk to Lexus of Madison! our lives easier! He and his work mates honored social distancing and wore masks. Run, don't walk to Lexus of Madison! More

The service representative was very friendly and professional. He listened to my questions and concerns and took care of everything correctly and efficiently. He set me up with a loaner car. And I w professional. He listened to my questions and concerns and took care of everything correctly and efficiently. He set me up with a loaner car. And I was 100% satisfied. Thank you for awesome service!! More

Greeted immediately with a friendly hello. I appreciated staff having masks on for safety and health! Very important to me ! Staff made me feel comfortable! Great job on my Lexus! staff having masks on for safety and health! Very important to me ! Staff made me feel comfortable! Great job on my Lexus! More

Very friendly and professional. I have been using them for more than 12 years and have never had an issue. Plus you get a clean car when done for more than 12 years and have never had an issue. Plus you get a clean car when done More

Awful experience with financial and management I bought a Lexus is300 from them. The sales woman I dealt with was very helpful over the phone and the gentleman who gave me overview of my car, EVER I bought a Lexus is300 from them. The sales woman I dealt with was very helpful over the phone and the gentleman who gave me overview of my car, EVERYONE else was awful. I felt rushed, felt duped, felt pushed. I will sing it for as long as I can, this dealership is the WORST. The manager was a joke and didn't follow up with me at all. This will not be the last I talk about how awful they are. More