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Lexus of Madison
Middleton, WI
210 Reviews
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December 21, 2024
Too many unforced errors. Researched and tracked a Lexus down online that had the options I wanted to Lexus of Madison. Dealt with Leticia for sales information and agreed on Researched and tracked a Lexus down online that had the options I wanted to Lexus of Madison. Dealt with Leticia for sales information and agreed on pricing and financing. All was good until after the sale. As an out of state sale, the Notary's paperwork contained my incorrect address. Registration and titling information they sent had my wrong DL #. After wiring payment and taking delivery the vehicle arrived missing numerous options listed on the window sticker. Had to call numerous times to have items sent. The big clunker was waiting 3 1/2 months for my registration and plates, basically driving an illegal vehicle until then. After being told any day now, too many times, Nate Riesen followed up on the process. After spending way too much time making phone calls trying to track my registration and plates and even driving an hour to the DMV Nate indicated he would refund the amount I paid for the registration service they use, which was useless. After countless phone calls and e-mails, I finally received my plates and registration. When I asked about the refund, that was the end of communications with Nate. Surprise, a car salesman who doesn't honor his word. It may be ok to purchase a vehicle in person as the reviews indicate, but if your're looking to do it on line and to drive a distance or to have a car shipped, I would look elsewhere. A long drawn out experience that shouldn't have happened. Again, way too many unforced errors. More
by Rob
Employees Worked With
Leticia, Jerry and Nate
November 02, 2024
Service and people are the best I've ever dealt with. Mikel and Josh made the experience quick and seamless. One minute we're making introductions, and the next I'm driving away in a brand new car. It wa Mikel and Josh made the experience quick and seamless. One minute we're making introductions, and the next I'm driving away in a brand new car. It was a great experience! More
by Jgeary1979
Employees Worked With
Mikel Lawson
August 15, 2024
Friendly personalized service. Really great post purchase follow up to make sure we were happy and to offer any additional vehicle walkthroughs and information. Leticia our sales Really great post purchase follow up to make sure we were happy and to offer any additional vehicle walkthroughs and information. Leticia our sales rep is terrific. More
by malcolm_mackenzie
Employees Worked With
Leticia Acosta
