Lexus of Louisville

I was able to make an appointment online to have my lexus serviced but did not make transportation arrangements. When I got to the dealership the issue was a water pump. Joe made sure I had a ride home. M serviced but did not make transportation arrangements. When I got to the dealership the issue was a water pump. Joe made sure I had a ride home. My car was ready much early than expected, the Bob made sure I had a ride to the dealership to pick up my car. When I dropped off and picked up my car everyone is helpful making sure I had all my questions answered and was able to get back to work quickly. More

Joe Brooks is my face of Lexus service. He knows what he is talking about, under promises and over performs. He gets an AAA rating. is talking about, under promises and over performs. He gets an AAA rating. More

Joe treats people the way he would why to be treated! Service is prompt and it's a huge convenience for me to be able to get a loaner vehicle! Service is prompt and it's a huge convenience for me to be able to get a loaner vehicle! More

This is nothing not to love about Lexus of Louisville. We have purchased two vehicles from them and had nothing but wonderful experiences each time we walk through the door for our maintenance. Will neve We have purchased two vehicles from them and had nothing but wonderful experiences each time we walk through the door for our maintenance. Will never buy from another dealer. More

Joe Brooks always provides exemplary customer service. If the service will require a few hours, he already has a loaner car ready. If the service time is short, he will make sure I am comfortable in teh lou the service will require a few hours, he already has a loaner car ready. If the service time is short, he will make sure I am comfortable in teh lounge area, and he provides frequent updates on the repair status. He always explains exactly what was done to the car, and why. His hemeanor is always very pleasant and professional. The service performed always is excellent, as it should be. Never a rattle from a nut or bolt not tightened, or something "forgotten" in the engine compartment. The car is always washed and ready when promised. This service department helped me get over 300,000 miles of dependable driving from my last Lexus, and I expect they will help me do that again. More

My service advisor is Joe Brooks. Joe is courteous and professional providing excellence customer service. If the service requires a few hours Joe has a loaner I can use. If the service only takes a sho professional providing excellence customer service. If the service requires a few hours Joe has a loaner I can use. If the service only takes a short time he makes sure I am comfortable in the lounge and gives me updates. He always explains everything done to the car and answered any questions I have. When I get in the car it has been washed and ready to go. More

From the ease of making the appointment, to the friendly people who greet you upon arrival, to the quality of service, to the clean car when you leave, all of these are far and away above any other dealer a people who greet you upon arrival, to the quality of service, to the clean car when you leave, all of these are far and away above any other dealer and service department in the city. The area to wait for your car is most comfortable. Have owned a Lexus since they first arrived in this city. I bought one of the first ones when the dealer opened here in Louisville. Will not have any other car!! More

Service at Lexus of Louisville is a breeze. The wait is minimal and the price is reasonable. Plus it's always wonderful to have your car cleaned up as part of the service experience. minimal and the price is reasonable. Plus it's always wonderful to have your car cleaned up as part of the service experience. More

Since changing brands, from another high-end vehicle, I have had the pleasure of experiencing the service department at Lexus of Louisville. My service advisor, Tina Bowman, is very friendly and thorough. have had the pleasure of experiencing the service department at Lexus of Louisville. My service advisor, Tina Bowman, is very friendly and thorough. Calling anytime for an appointment is never a problem. She is very accomodating and I would not consider ever leaving Lexus. More

This is my second experience with the service department dealing with Tina Bowman. Both experiences were enough for me not to utilize the service department in the future. Both times, I scheduled my appoi dealing with Tina Bowman. Both experiences were enough for me not to utilize the service department in the future. Both times, I scheduled my appointment in advance, and both times that act as tho they had not record of the scheduled. Tina is very rude and her behavior is unacceptable! More