Lexus of Louisville

I arrived on time for my appointment but still had to wait about 15 minutes for a service advisor to finally get me from the waiting area. Once we were in his office he went over everything with me and w wait about 15 minutes for a service advisor to finally get me from the waiting area. Once we were in his office he went over everything with me and was extremely helpful. More

I went for service on an oil change and they additionally fixed a massaging seat malfunction that I thought I would have to make a separate trip for. It made it very convenient not to have to make an additio fixed a massaging seat malfunction that I thought I would have to make a separate trip for. It made it very convenient not to have to make an additional trip. More

I have a 13 year old Lexus that has been well cared for at an excellent service department. at an excellent service department. More

Very helpful and friendly. Made purchase easy from sales to finance. Will use again. Love my Lexus! Made purchase easy from sales to finance. Will use again. Love my Lexus! More

I am a longtime customer of Lexus of Louisville and have never had anything but good to say about their service department. John Dean is my go to service advisor and he has always treated me in a pleasant a never had anything but good to say about their service department. John Dean is my go to service advisor and he has always treated me in a pleasant and efficient manner. I can depend on him to give me an honest estimate of what service I may need and evaluation of the overall condition of my cars. More

Nice experience. Professionals made it easy. Hunter was a good consultant. Explained everything clearly. Good experience. Professionals made it easy. Hunter was a good consultant. Explained everything clearly. Good experience. More

Bill Marshall did a fantastic job of matching our wants and needs for a new vehicle. His unbridled attention and sales experience was instrumental in our purchase. and needs for a new vehicle. His unbridled attention and sales experience was instrumental in our purchase. More

Brian was very patient and knowledgeable, helping us decide between 2 cars. We’ve never had bad service at Lexus of Louisville. decide between 2 cars. We’ve never had bad service at Lexus of Louisville. More

Service department. Young man who checked in my loaner was not very professional! Upon returning the car I parked it outside which is where I picked it up from, While I Young man who checked in my loaner was not very professional! Upon returning the car I parked it outside which is where I picked it up from, While I was waiting for someone to speak with he approached me and ask if anyone was helping me. I said no but I was there to return loaner and pick up my car which was there for service. He informed me that I should have pulled the loaner into a bay and had I done so “ it would have saved everyone some trouble “ I apologized and went where he instructed me to go to pay for the service done to my Lexus. The lady at the desk was not professional either. I thought the charges on my bill would be explained but I had to inquire about each one. After a few loud sighs my bill was paid and off I went. Jordan the service consultant was very professional and polite. Lexus could use a few more employees like him!! Thanks for allowing me to participate in this survey More

I continually have positive experiences when working with Lexus of Louisville. They provide prompt attention and service. They communicate effectively with a customer. Lexus of Louisville. They provide prompt attention and service. They communicate effectively with a customer. More