Lexus of Louisville

I am a longtime customer of Lexus of Louisville and have never had anything but good to say about their service department. John Dean is my go to service advisor and he has always treated me in a pleasant a never had anything but good to say about their service department. John Dean is my go to service advisor and he has always treated me in a pleasant and efficient manner. I can depend on him to give me an honest estimate of what service I may need and evaluation of the overall condition of my cars. More

Nice experience. Professionals made it easy. Hunter was a good consultant. Explained everything clearly. Good experience. Professionals made it easy. Hunter was a good consultant. Explained everything clearly. Good experience. More

Bill Marshall did a fantastic job of matching our wants and needs for a new vehicle. His unbridled attention and sales experience was instrumental in our purchase. and needs for a new vehicle. His unbridled attention and sales experience was instrumental in our purchase. More

Brian was very patient and knowledgeable, helping us decide between 2 cars. We’ve never had bad service at Lexus of Louisville. decide between 2 cars. We’ve never had bad service at Lexus of Louisville. More

Service department. Young man who checked in my loaner was not very professional! Upon returning the car I parked it outside which is where I picked it up from, While I Young man who checked in my loaner was not very professional! Upon returning the car I parked it outside which is where I picked it up from, While I was waiting for someone to speak with he approached me and ask if anyone was helping me. I said no but I was there to return loaner and pick up my car which was there for service. He informed me that I should have pulled the loaner into a bay and had I done so “ it would have saved everyone some trouble “ I apologized and went where he instructed me to go to pay for the service done to my Lexus. The lady at the desk was not professional either. I thought the charges on my bill would be explained but I had to inquire about each one. After a few loud sighs my bill was paid and off I went. Jordan the service consultant was very professional and polite. Lexus could use a few more employees like him!! Thanks for allowing me to participate in this survey More

I continually have positive experiences when working with Lexus of Louisville. They provide prompt attention and service. They communicate effectively with a customer. Lexus of Louisville. They provide prompt attention and service. They communicate effectively with a customer. More

The last of personalized service. . staff is patient, polite, and competent.. and the waiting area is comfortable, immaculate, and welcoming. . staff is patient, polite, and competent.. and the waiting area is comfortable, immaculate, and welcoming. More

Sales representative Keith Ford help me tremendously obtain a new vehicle and was very professional in his delivery. I highly recommend Keith for future transactions. obtain a new vehicle and was very professional in his delivery. I highly recommend Keith for future transactions. More

I had to bring my Lexus in for service and this dealership made it fast and easy. They did a great job. dealership made it fast and easy. They did a great job. More

Dear Supervisor, I am writing to express my sincere appreciation for the outstanding customer service I received from Charles Fortney at Lexus of Louisville on February 5, 2026. From the moment I ar appreciation for the outstanding customer service I received from Charles Fortney at Lexus of Louisville on February 5, 2026. From the moment I arrived, Charles was professional, knowledgeable, and genuinely attentive. He took the time to clearly explain everything, answered my questions thoroughly, and made sure the entire experience was smooth and stress-free. His demeanor reflected a true commitment to customer care and professionalism, and it made a lasting positive impression. Customer service like Charles’s is the reason people remain loyal to a dealership, and I felt it was important to make sure his efforts were recognized. Lexus of Louisville is fortunate to have someone who represents the brand so well. Thank you for your time, and please extend my thanks to Charles for an excellent experience. Sincerely, Shannon L. Coleman More