Lexus of Louisville

Lexus dealers are amoung the very best I bought my CPO LS 430 a number of years ago. Everything about the Lexus dealerships is excellent. If you already own a luxury car, you might be use I bought my CPO LS 430 a number of years ago. Everything about the Lexus dealerships is excellent. If you already own a luxury car, you might be used to some of the perks, otherwise, you will be shocked at how good Lexus owners have it. Lexus is owned by Toyota. The product is exceptionally reliable. You will love the service and support at Lexus of Louisville. More

Best Car Purchase Experience Ever Best experience in my life. Maggie Goebel is the very best sales person in the industry. Matt Henderson is amazing. They listened to my needs no pr Best experience in my life. Maggie Goebel is the very best sales person in the industry. Matt Henderson is amazing. They listened to my needs no pressure, treated with respect and professionalism. Lexus is very luck to have them as a part of their team. Give them both big raises!!! More

Unmatched service We bought our 450H new at Lexus of Louisville and five years down the road as the warranties are ending, the level of service continues to exceed our We bought our 450H new at Lexus of Louisville and five years down the road as the warranties are ending, the level of service continues to exceed our expectations. I replaced tires with a standard service this past week and found that my dealer pricing was better than the local competitive tire stores. I was provided a clean, new loaner and the work was completed ahead of schedule at the quoted price. I expect to keep this vehicle a few more years, thanks in large part to the pro-active maintenance reports I receive with service. But when I decide to replace the car, Lexus will be my first consideration as much because of the service as the quality vehicles they sell. A personal note; in all these years, I've never been hit on by a sales person when I'm in the dealership for service! More

Bad service Department Watch the service dept. if you care about your car. I had been in for three time for tire balancing with all sort of frustrations for my brand new Lex Watch the service dept. if you care about your car. I had been in for three time for tire balancing with all sort of frustrations for my brand new Lexus with 3400 miles on the odometer. Last time finally (spent 5 hours total) visiting them they got it right. But that is not the end of it. They scratched the rim and they put total of 25 miles on my car to check (as they claimed) tire balance. Last visit they drove my car 12 miles to check if one tire balance was OK. 12 miles to check tire balance??!! That is the distance from dealership to downtown Louisville. What is worse my mpg readout was down 6 miles/gl meaning this guy pushed the heck out of the car. Still I ended up with a scratched rim. Stay away from service dept. if you can. I will not do business with Same Swope dealerships again. I also will contact Lexus and BBB. Update: Mr. Mike Meyer called me and offered me an oil change & repairing the wheel. I could not agree to this simply because the offer was not total replacement of damage. The tech who drove the vehicle for 12 miles and pushed my brand new car should have been noted as he did not mention any corrective steps taken to remedy the situation in future or offer an apology. I asked him to share with me the cost of my lease termination which he declined. More

Maggie has been great with us both times we purchased our 2012 GX460 and our 2013 RX cars. We are fortunate to have met someone with her qualifications and high standards. We will work with her when we our 2012 GX460 and our 2013 RX cars. We are fortunate to have met someone with her qualifications and high standards. We will work with her when we consider trading for new 2014GX which we are doing now. More

Can't say enough great things about this dealership. Jessica Bryant and the entire staff went above and beyond for us. I will without a doubt be back to purchase my next vehicle. Completely seamless exp Jessica Bryant and the entire staff went above and beyond for us. I will without a doubt be back to purchase my next vehicle. Completely seamless experience and exceptional service. More

In March, I was in the market for my next vehicle and had narrowed my choices to several Lexus models. Having moved to Louisville from Columbus, Ohio I was unaware of the hidden gem that Louisville offered narrowed my choices to several Lexus models. Having moved to Louisville from Columbus, Ohio I was unaware of the hidden gem that Louisville offered at Lexus of Louisville. After inquiring about specific models online, I went to the Lexus of Louisville showroom and was promptly greeted by Jessica Bryant. She bent over backwards to take the time to walk me through the several models I was interested in and were test driving a car in no time at all. Her personality, energy, and overall style made for a very enjoyable experience. Never did I feel pressured or that we were going to have to "haggle" or that there was going to be some sort of "catch" at the end of the deal. She portrayed the essence of the Lexus brand: luxurious, elegant, and, perhaps most importantly, professional. The amount of effort and attention to detail that went into prepping the car for delivery did not go unnoticed. The entire team at Lexus of Louisville is to be commended for exceeding expectations. There truly is no "i" in that team. It's been several weeks since I drove off the lot with a GS350 F Sport from Lexus of Louisville. I'm in love with the car and I very much look forward to driving it every day. I also genuinely look forward to my next purchase from Lexus of Louisville. I hope Jessica is still there when that time comes. More

David Skaggs, the shop manage was referred to me by the service consultant, Joe Brooks and both were very professional yet personable. The level of time and attention to my concern regarding my Lexus was s service consultant, Joe Brooks and both were very professional yet personable. The level of time and attention to my concern regarding my Lexus was second to none. David took an extensive look at all the potential causes of my vehicle's problem and provided me with an expert, detailed explanation for the issue. He represented the type of repair person that you are very comfortable with and can trust. Kinda like a good friend to have when car help is needed. Paying attention to details and offering sound advice. Good Job! Thanks Dave. M.Carroll More

Fantastic Service and Wonderful Client Care. Their staff is thoughtful and the customer service is outstanding. They are second to none. I almost LIKE getting service work done! is thoughtful and the customer service is outstanding. They are second to none. I almost LIKE getting service work done! More

My service advisor, Joe Brooks, is always able to work me into his schedule, whether it be for routine servicing or an emergency situation. He always provides me a loaner if there is a wait which is very co into his schedule, whether it be for routine servicing or an emergency situation. He always provides me a loaner if there is a wait which is very convenient for me and my always changing schedule. Not only do I have his direct line in the service dept, but I also have his cell number just in case I have any type of problem after hours. I know that he will go out of his way to help in any situation. That is why I am giving an overall rating of a 5 (GREAT). Monty Heim and his staff (namely Joe Brooks) are very reliable and I would highly recommend them to my Lexus friends. More