Lexus of Louisville

TPMS replacement Replaced monitor for price quoted. Dropped off and left car. Was keep updated on process of repair. Dealer washed car and brought car to me in service Replaced monitor for price quoted. Dropped off and left car. Was keep updated on process of repair. Dealer washed car and brought car to me in service bay. More

Satisfied customer Service has always been prompt and precise and no surprises upon checkout and personnel always courteous. Having been a Lexus customer since 1990, Service has always been prompt and precise and no surprises upon checkout and personnel always courteous. Having been a Lexus customer since 1990, need I say more?! More

My last experience was awesome Cam in the service department really took care of my needs... my previous experience with a service writer was horrible..... she is no longer with the Cam in the service department really took care of my needs... my previous experience with a service writer was horrible..... she is no longer with the company.. Cam took care of everything and listen to me to get the job accomplished!!! I worked in the car business for 10 years andCam is an asset to your company More

Passed 3 other Lexus Stores I’ve bought quite a few vehicles and this was by far one of the easiest and best experiences yet. Our sales rep Krissy Spicer and General Sales Manage I’ve bought quite a few vehicles and this was by far one of the easiest and best experiences yet. Our sales rep Krissy Spicer and General Sales Manager Simon Fields provided us with straightforward pricing and great customer service. We were happy to pass 3 Lexus dealers on our way from Nashville, TN to get a better deal and better experience here. Thank you! More

Amazing prompt service on time This buying experience was Great Bill Marshall was very knowledgeable and not pushyi in fact this was fun👍🏻👏🏽 The se This buying experience was Great Bill Marshall was very knowledgeable and not pushyi in fact this was fun👍🏻👏🏽 The service department is excellent The shuttle service was prompt More

Excellent no hassle service! I went to Lexus of Louisville in search of a car for my daughter. I found the perfect car with the help of Kevin Green and Fritz Bauer. The process wa I went to Lexus of Louisville in search of a car for my daughter. I found the perfect car with the help of Kevin Green and Fritz Bauer. The process was fast and efficient. Fritz and Kevin go out of their way to help find that perfect car! I highly recommend Lexus of Louisville! More

OEM parts missing I recently purchased a 2015 MB wagon from L of L . On delivery I discovered the car was missing a $1000 OEM part . They refused to deliver the missing I recently purchased a 2015 MB wagon from L of L . On delivery I discovered the car was missing a $1000 OEM part . They refused to deliver the missing part saying it was not "advertised" as included. As part of the transaction I sold them my 2005 MBwagon which had the same part as did every other MB wagon ever delivered which I did not "advertise" as included! They are apparently sharper than I was. Be very careful when dealing with them. Check everything. You may not get what the manufacturer delivered with the car. Be careful of Mr Weibel (owner) and Mr Simon Fields.(manger). They are sharp. After 3 months of discussions of how to resolve the issue of the missing part. They went dead silent. Apparently, delivering the complete car is not what they stand behind. I would not recommend doing business with them. More

Simon Says No Simply doing a favor for a friend in picking up a speaker, remote control, and cable from a vehicle he had just traded in. He was assured that Lexus Simply doing a favor for a friend in picking up a speaker, remote control, and cable from a vehicle he had just traded in. He was assured that Lexus of Louisville would remove these three after market items from the old vehicle and that I could pick them up for him. When I arrived, I had to wait for over 20 minutes when Simon Field came over and handed me the remote and speaker. When I questioned him about the cable he yelled "Nope, no cable" I began to ask him a clairifying question and express my concerns since I had been specifically told there would be a cable, Simon literally started walking away from me mid sentence and ignored me. I yelled "So I guess you're just going to walk away" and SImon yelled back "I talked to your friend and told him we couldn't pull the cable" (I fould out later that this was a lie and he hadn't talked to my friend at all.) We exchanged a few other words and then he began to ignore me again. Simon is smarmy and dismissive... More

Lexus of Louisville made it easy for me to get into my new c Bryan B was great! I saw the car online a d he reached the same day. The process was very easy and stress free! Also it helps that I am in LOVE wit Bryan B was great! I saw the car online a d he reached the same day. The process was very easy and stress free! Also it helps that I am in LOVE with my new car😊. They are great!! More

Rude management Some parts of the building look disgusting, managers we're rude to other employees in front of customers I will no longer come back to this establishm Some parts of the building look disgusting, managers we're rude to other employees in front of customers I will no longer come back to this establishment I will take my car to Lexus of of Lexington where the managers treat the employees better. More