Lexus of Louisville

Tire rotation Cameron was great! Got me in & out in time allowed! Nice love going there!! The only thing car wash broke! But raining, vacuum broke!! Owe me both !! Cameron was great! Got me in & out in time allowed! Nice love going there!! The only thing car wash broke! But raining, vacuum broke!! Owe me both !! More

Excellent efficient service Have had my cars serviced here for 10 years. They have always been fair and efficient. John Dean has been an excellent service advisor during the tim Have had my cars serviced here for 10 years. They have always been fair and efficient. John Dean has been an excellent service advisor during the time that I have used them. More

Dependable Great service. Dependable, reliable and knowledgeable. Staff was extremely hard working and lovely to work with. They were very time sensitive and I W Great service. Dependable, reliable and knowledgeable. Staff was extremely hard working and lovely to work with. They were very time sensitive and I Would highly recommend. More

Great dealership Maggie was an awesome sales associate. She made the process very quick and easy. I would recommend that anyone going to Lexus of Louisville for a new Maggie was an awesome sales associate. She made the process very quick and easy. I would recommend that anyone going to Lexus of Louisville for a new car should first seek out Maggie to help them! More

New battery installation Car wouldn’t start inside garage. AAA determined bad battery cell. Jump started & drove to Lexus to use remaining proration for new battery. Perfect s Car wouldn’t start inside garage. AAA determined bad battery cell. Jump started & drove to Lexus to use remaining proration for new battery. Perfect service. More

Wonderful! Bill Marshall was an outstanding salesperson! We had the best experience of our lives with Lexus of Louisville! Bill had two Lexis 350L waiting for us when we arrived for our appointment. We chose We had the best experience of our lives with Lexus of Louisville! Bill had two Lexis 350L waiting for us when we arrived for our appointment. We chose the one that we purchased and everyone did a fabulous job! Ten thumbs up! More

Painless, honest experience Dealt with Matt Gandy. Great salesperson. Knowledgeable and helpful. No pressure. Dealership was clean and well laid out. Receptionist was helpful and Dealt with Matt Gandy. Great salesperson. Knowledgeable and helpful. No pressure. Dealership was clean and well laid out. Receptionist was helpful and professional. Completed the deal quickly with no water time. More

Excellent customer service The customer service was over the top. The service agent went out of his way to assist me.will return again for sure! I have used the dealership for y The customer service was over the top. The service agent went out of his way to assist me.will return again for sure! I have used the dealership for years. More

Not happy I sent a text and two voice messages and NEVER received return text or email. It took a week to get a new rim with a new tire. Brought in on Monday, I sent a text and two voice messages and NEVER received return text or email. It took a week to get a new rim with a new tire. Brought in on Monday, rim was supposed to be in on Wednesday so expected latest, Thursday completion. Not advised it was ready until Saturday, too late in the day to pick up. I had s very good purchasing experience here two years ago but this service visit was not good and very disappointing. More

Went for routine service Routine service appointment scheduled in advance. I was taken on time and work was done in predicted interval. John Dean and Cameron were efficient, Routine service appointment scheduled in advance. I was taken on time and work was done in predicted interval. John Dean and Cameron were efficient, friendly and highly professional. The cost was very close to the estimate. All the staff in friendly and courteous. More