Lexus of Louisville

A good experience The oil change and tire rotation was done in a timely manner. Always happy with the people and service . The waiting area is comfortable and Had gre The oil change and tire rotation was done in a timely manner. Always happy with the people and service . The waiting area is comfortable and Had great coffee More

Nice experience Everyone at Lexus of Louisville was a pleasure to work with. Purchasing my car was a smooth process & everyone was so helpful, answering all my questi Everyone at Lexus of Louisville was a pleasure to work with. Purchasing my car was a smooth process & everyone was so helpful, answering all my questions throughout the process. I would recommend Lexus of Louisville. More

Service work Always love their professionalism, 1st class .Vehicle is always washed and vacuum.Service writer will discuss in detail any issue. Would highly recomm Always love their professionalism, 1st class .Vehicle is always washed and vacuum.Service writer will discuss in detail any issue. Would highly recommend their service dept. More

Couldn’t get answers Asked the service advisor several times for a full description of what was done for the labor charges. Never gave other than vague answers no matter h Asked the service advisor several times for a full description of what was done for the labor charges. Never gave other than vague answers no matter how many times I asked. So all I can conclude is that it was an absurd $137 for an oil change and tire rotation. More

Just...wow! Amazing new car buying experience. Buying a new car is usually difficult for many reasons, first and foremost the sales staff. In my case, I knew the exact car I wanted (ES 350 Luxur Buying a new car is usually difficult for many reasons, first and foremost the sales staff. In my case, I knew the exact car I wanted (ES 350 Luxury) and, living in Indianapolis, I went to the local dealer there who chose to be very difficult and not forthcoming when it came to the financial terms. Enter Fritz and Lexus of Louisville. I found him online and from Day 1 he was EXTREMELY easygoing, knowledgeable and quoted me a GREAT deal. When it came to the lease terms, he did not markup on more obscure items like the money factor or the upfront fee. In fact, with any question I had regarding the payment structure, he was patient and forthcoming. I am a CPA and to me, this is almost unheard of....most salespeople don't have the time or patience for such questions, and if they are hiding fees, certainly don't want to answer them (like the dealer in Indy). Fritz knew I wanted to drive the car before "locking it in" and had no problem letting me spend as much time with it as I wanted to ensure there weren't rattles, squeaks, etc. He had everything ready when I was there and the process was the smoothest you can imagine. I met with the finance manager, sales manager and technology specialist and I have nothing but positive things to say about each of them. This is a first class dealership and a first class experience for the buyer. Worth every minute of the 100 mile drive to go there. More

Lexus 350 Rx As true for many car buyers, the entire process is rather daunting for me. Sarah King, who randomly picked up the phone to take my call, has actuall As true for many car buyers, the entire process is rather daunting for me. Sarah King, who randomly picked up the phone to take my call, has actually changed my opinion of the car sales force. You all need to do whatever it takes to keep her on your staff and keep her happy. She was knowledgeable, incredibly patient, and creative in helping me narrow in on what I was actually looking for. I ended up with the 350 Rx over the Audi Q5. Better headlights was a hot button for me. I believe she has 10 years of Lexus experience and was very strong at demonstrating all of the features. Remembering it all is another matter. I compare my new Lexus to my old 2003 Volkswagon Passat, as the same technology jump from a flip phone to an iPhone. There is quite a bit to grasp. Bottom line, I feel safer. Ps. I didn’t give you the highest rating on price, as I am still suffering from incredible sticker shock. Huge purchase. More

Lexus Dash update Well they were very nice through my dealings but my car wasn’t put back together correctly. It’s a inconvenience not pleased at all! Well they were very nice through my dealings but my car wasn’t put back together correctly. It’s a inconvenience not pleased at all! More

Best of the best Excellent from start to finish. Always a superb experience. Love my car and love the seevice that comes with it. I will definately be back. Excellent from start to finish. Always a superb experience. Love my car and love the seevice that comes with it. I will definately be back. More

Excellence One word comes to mind when thinking of my experience at Lexus of Louisville, Excellence. They are professionals and ensure everything is seamless. One word comes to mind when thinking of my experience at Lexus of Louisville, Excellence. They are professionals and ensure everything is seamless. Do yourself a favor and go visit Lexis of Louisville, you will be amazed. More

Matt found our ideal car Very friendly, professional dealership. Matt Gandy helped us decide what car/options best met our needs and then searched and found the right car eve Very friendly, professional dealership. Matt Gandy helped us decide what car/options best met our needs and then searched and found the right car even though the new 2019 ES300h hybrids are rather scarce. More