Lexus of Louisville

Great experience with Lexus of Louisville and my sales person Bridget. She was very friendly, knowledgeable and not the least bit pushy. The new car purchase was for m with Lexus of Louisville and my sales person Bridget. She was very friendly, knowledgeable and not the least bit pushy. The new car purchase was for my Mother who was also impressed with the overall experience. Sales Manager Eliot was easy to work with and gave me a good deal upfront. Would absolutely consider Lexus of Louisville again in the future. More

Excellent Sales rep & usurous doc fee. Sarah King did a very good job of helping me purchase a beautiful LS 460. Good attention to customer care and helped solve a missing key problem quick Sarah King did a very good job of helping me purchase a beautiful LS 460. Good attention to customer care and helped solve a missing key problem quickly. She deserves high marks. Not in her control is this dealer's practice of a $600 dealer "document fee" which is a "bad faith" boost to the agreed price, after the fact- an all too common car dealer practice. And, their amount is even higher than others, in my experience. No wonder car dealers have a "lack of trust" issue. If they need more $ for the vehicle, be up front in the pricing; don't play the sleazy pick pocket after an agreed price. More

Infotainment gone bad Complete infotainment system failure. Completely replaced and functioning as designed. Jessica did a great job keeping me informed during the 3 day Complete infotainment system failure. Completely replaced and functioning as designed. Jessica did a great job keeping me informed during the 3 day shop stay. Also spoke with Sarah in sales. Again, very knowledgeable and professional. Overall very pleased with Lexus of Louisville. More

Overall Great People & Service I’ve been coming for to the dealer for service since I’ve owned the vehicle and I’ve always had a great experience. For the most part, they bend over I’ve been coming for to the dealer for service since I’ve owned the vehicle and I’ve always had a great experience. For the most part, they bend over backwards to ensure you are satisfied. More

Excellent customer service Greeted promptly, with friendliness and helpfulness. Genuine interest in meeting all of my service needs. Completed rapidly. Excellent experience as a Greeted promptly, with friendliness and helpfulness. Genuine interest in meeting all of my service needs. Completed rapidly. Excellent experience as always at Lexus of Louisville. More

Excellent service Knowledgeable professional salesman The same for person who set up All the bells and whistles on the car I look forward to doing service work with Knowledgeable professional salesman The same for person who set up All the bells and whistles on the car I look forward to doing service work with them More

Good service every visit Always do a great job serving my RX 350. They are fast and reliable. They have a very comfy waiting area with drinks and snacks. Always do a great job serving my RX 350. They are fast and reliable. They have a very comfy waiting area with drinks and snacks. More

Accidental Lexus Though I expected my new car would be another BMW, I stopped by the Lexus dealership on a whim. 12 days later I drove off the lot in a brand new Lexus Though I expected my new car would be another BMW, I stopped by the Lexus dealership on a whim. 12 days later I drove off the lot in a brand new Lexus 350ES. I am very happy with the car, and my experience at the dealership was first rate, especially working with the salesman, Matt Gandy. More

Excellent. The entire team was very thorough and knowledgeable. Bill Marshall, our salesman, even had the vehicle warmed up and ready for our test drive when we The entire team was very thorough and knowledgeable. Bill Marshall, our salesman, even had the vehicle warmed up and ready for our test drive when we arrived. More

Excellent! Service department is always very professional and thorough. I appreciate the excellent and personalized customer service. I highly recommend the serv Service department is always very professional and thorough. I appreciate the excellent and personalized customer service. I highly recommend the service department, you will be satisfied. More