Lexus of Louisville

Recall Notice Pleased with the professionalism of the Service Advisor. No hassles. Great experience. Repair was completed before estimated time. Check in process we Pleased with the professionalism of the Service Advisor. No hassles. Great experience. Repair was completed before estimated time. Check in process went smoothly and without any issues. More

10k Mile service John Dean at Lexus IS top notch. He is the best service advisor I’ve worked with anywhere. I’ve owned 14 cars, so I’ve worked with many. He’s knowledg John Dean at Lexus IS top notch. He is the best service advisor I’ve worked with anywhere. I’ve owned 14 cars, so I’ve worked with many. He’s knowledgeable, efficient, & honest! I highly recommend anyone that owns a Lexus to go see him, and if you don’t buy one just for John Dean to be your advisor! More

Lexus service Fast friendly service. Nice area to wait. A good convenient location that is easy to get in & out of. They have a warm protected area for service so w Fast friendly service. Nice area to wait. A good convenient location that is easy to get in & out of. They have a warm protected area for service so we don’t have to stand around in the rain or cold. More

Lexus Service Experience After checking in, I waited 30 minutes for a service rep. to go over my service with me. I had to ask the lady at the desk why no one had come to tal After checking in, I waited 30 minutes for a service rep. to go over my service with me. I had to ask the lady at the desk why no one had come to talk to me. Long story short, Ms Teegra was new, admitted to be "backed up" with other paperwork and apologized for my wait. I was charged for a service that was to be free. When I questioned it, went to the manager and had it fixed. I was also mistakenly taken to the wrong car! This is highly unusual for Lexus, but I attributed to the new service person who had only been there 5 days. It was obvious she was still in the learning mode. The waiting area was exceptional and everyone was friendly. There was a stocked refrigerator with plenty of snacks, drinks and fruits for everyone to enjoy. More

My service Experience I took my car in for the 3 year service at Lexus Louisville. My car was ready 2 hours early. I phoned my technician with something I forgot to tel I took my car in for the 3 year service at Lexus Louisville. My car was ready 2 hours early. I phoned my technician with something I forgot to tell him. When I picked it up everything was done and my car looked so clean. Love this dealership! More

Outstanding customer service Cameron offered amazing customer service and was so helpful with the repairs done on my car and making sure everything was taken care of properly.. Cameron offered amazing customer service and was so helpful with the repairs done on my car and making sure everything was taken care of properly.. More

Good customer service There was a recall on the passenger's airbag. The service was able to give me an appointment the next day after my call to them. The service departme There was a recall on the passenger's airbag. The service was able to give me an appointment the next day after my call to them. The service department took great care of my car. More

Best dealership I have been dealing with Lexus of Louisville since 2015 to service a GX 460 I purchased from a used dealership. They have always given me exceptiona I have been dealing with Lexus of Louisville since 2015 to service a GX 460 I purchased from a used dealership. They have always given me exceptional service and do not sell you items you don’t need. I traded for a newer certified GX and will always buy any car in the future from them. . More

Scheduled service visit Everything I expect from a world lass dealership selling and supporting a world class product! They got me checked in and back out on the road quickly Everything I expect from a world lass dealership selling and supporting a world class product! They got me checked in and back out on the road quickly. More

Recall Work & Complimentary Oil Change I always have excellent service at Lexus of Louisville. I have NEVER had a problem! I did not wait this last service, but I was called earlier than I I always have excellent service at Lexus of Louisville. I have NEVER had a problem! I did not wait this last service, but I was called earlier than I was told my car would be ready. Very nice people work there, always make your wait stay pleasant. I would not take my car any place but Lexus of Louisville. More