Lexus of Louisville

196,000 miles on my Lexus NX 200t and my service manager, Graham Berry, has worked to keep it running smoothly 100% of the time. This is our fourth Lexus and we have been satisfied with the quality of desig Graham Berry, has worked to keep it running smoothly 100% of the time. This is our fourth Lexus and we have been satisfied with the quality of design and performance with all our cars. More

We just got home with our new Lexus but we would never go back to this dealership again. It was the worst customer service experience in purchasing a car that we have personally ever engaged in. The salesm back to this dealership again. It was the worst customer service experience in purchasing a car that we have personally ever engaged in. The salesman Adrien Vogt, appeared to be a wealth of info initially, but then we started to notice a lot of inaccuracies. He was arrogant, easily irritated and extremely misleading. When my husband would question something, he would become defensive. He eventually insulted my husband and accused him of being difficult by requesting we have our car registered in our county we live in, not Jefferson county. I would not use this dealership. They are not customer service oriented and only interested in fulfilling quotas. I confronted Adrien and told him he needed to apologize to us for insulting us and he just walked away. Extremely unprofessional and ruined our car buying experience. To sum it up, he’s a liar and it infuriates him when you notice. Do not use this salesman if you must buy a car from this dealership. We know now that Adrien is reading these reviews and instead of accountability, he lies about the real issues. We would like the dealership management to reach out to us to address our concerns. We will update our review for full transparency. Adrien will lie obviously. More

In a short period of time and under new criminal ownership ,Lexus of Louisville went from (Nobody Walks Away )to (Everyone Bends over ) I miss Sam Swope , He was not only a great Salesman , but h ownership ,Lexus of Louisville went from (Nobody Walks Away )to (Everyone Bends over ) I miss Sam Swope , He was not only a great Salesman , but he did it with class and integrity unlike the new class of bozos running the show . They rip you off in sales by piling extra crap on each car from Scotch Guard to auto locator and so forth . Then they insulted your intelligence by creating a manufactured shortage in Lexus across their product line . Then they charge over 900 $ in fees to put cat in your name . Lies and scams . The finance will add a service fee of 300 USd without informing you . And the service will try to charge you for the first oil change that is free . John Dean the Slick . Avoid this place I just drove 5 hours to Chicago and bought new one RX 350 and saved over 5000 on a 60000 car . More

I received prompt courteous service, I and out in less than 90 minutes. Only annoyance is this survey. than 90 minutes. Only annoyance is this survey. More

Keith Ford was our front person on a recent purchase of a new Lexus from Lexus of Louisville. We’re from out of State. Keith knew the buttons to push; out of State taxes, out of State licenses, out of Stat new Lexus from Lexus of Louisville. We’re from out of State. Keith knew the buttons to push; out of State taxes, out of State licenses, out of State title, etc.. Keith got the job done in a timely professional manner without a glitch. Thanks Lexus of Louisville. In the market for a vehicle, check with Lexus of Louisville. More

Cam did a great job! He is very knowledgeable on the brand. I highly recommend working with him. He is very knowledgeable on the brand. I highly recommend working with him. More

Fast friendly service. Service advisor very helpful and attentive to my needs. I’ve always had a great experience at Lexus of Louisville. Service advisor very helpful and attentive to my needs. I’ve always had a great experience at Lexus of Louisville. More

My service manager was great. He was able to accommodate me while short staffed and was very professional. He was able to accommodate me while short staffed and was very professional. More

The Service Manager is professional, polite, knowledgeable . The work done on the car was perfect . I was extremely pleased with this visit , everyone makes you feel welcomed. knowledgeable . The work done on the car was perfect . I was extremely pleased with this visit , everyone makes you feel welcomed. More