Lexus of Jacksonville

The call center that took our original call to make the first appointment did not tell us that the part that we needed to be installed was not in stock. When we arrived at the dealership (about 45 miles f first appointment did not tell us that the part that we needed to be installed was not in stock. When we arrived at the dealership (about 45 miles from our home) to have the work done they could not do the work since the part was not in stock We rescheduled to have the work done a week later after the dealership had the part in stock. The dealership and Mike Needham did a great job at the rescheduled appointment. Your call center needs to do a better job making sure that the dealership can do the work before they make an appointment. Jay Heaton 912-673-6858 More

I went to Lexus in Jacksonville to buy a second 250sf. My experience the first time had been outstanding and I loved the car.. I had received a very fair price. I was treated very courteously. Routine My experience the first time had been outstanding and I loved the car.. I had received a very fair price. I was treated very courteously. Routine servicing at Lexus Jacksonville was excellent. Everyone then and now was very courteous, very knowledgeable. I am very impressed by the sales manager who made sure the price and trade-in were fair. It was not a shell game and no haggling. The salesperson Don Hakker was very knowledgeable, offered sound advice (when asked for), very courteous, and offered unlimited assistance in learning the new features on the2014. He even offered to have my garage door adjusted for the new car. Very impressive. More

Jmar is extremely courteous and sincere in his desire to make sure you are satisfied. He offers excellent advice and while there he made me aware of a very good sales on 2013 models. By the end of the day, make sure you are satisfied. He offers excellent advice and while there he made me aware of a very good sales on 2013 models. By the end of the day, he coordinated a quote on my trade in and had my sales rep. Mario make me an offer. I then purchased a 2013 GS2013. Mario and Jomar were outstanding. Dan Lawlor More

Jomar Cabanawan is exceptional! He is professional, polite, has a great personality and is very dependable. When he tells me what needs to be done, he explains in detail what the problem is and how it polite, has a great personality and is very dependable. When he tells me what needs to be done, he explains in detail what the problem is and how it will be repaired. My cars are always returned in clean condition. John Lynch More

I have given the above ratings because my experience was very good. My car needed the 30,000 mile service and would take longer than a usual service. Michael took me to my home and brought me back to the d very good. My car needed the 30,000 mile service and would take longer than a usual service. Michael took me to my home and brought me back to the dealership when my car was finished. The car was clean and ready when I arrived. I was very happy with my experience. More

The rating above is based upon the following: 1. The rating above is based upon the following: 1. Customer Service - As soon as I drove into the parking lot, I was warmly greeted by a valet and aske The rating above is based upon the following: 1. Customer Service - As soon as I drove into the parking lot, I was warmly greeted by a valet and asked the purpose of my visit. He then escorted me to the associate's office before driving my car to another location. As an aside, we happened also to meet the Lexus Technology specialist Don Crutch in the parking lot who too greeted us warmly and who was quite engaging. (We weren't there for his service but his interaction with us contributed to our overall impression of the dealership.) Equally by happenstance, we saw our primary service consultant, Larry Berry, who (as always) was personable and friendly. 2. Sale associate - Mario Valdez was the consummate professional -- knowledgeable, prepared, warm, and personable. Both my husband and I thoroughly enjoyed the interaction with Mario and will request him to work with us in the future. While at the dealership, we were offered refreshments, including pizza. (We were there during the lunch hour.) 3. Car - Mario patiently demonstrated the car's vital features, being sure to ask if we had questions. We never got the impression that he was hurried or harried in any way. (By the way, every time I have spoken with Mario in the past, he has been extremely friendly and helpful.) He even worked with us to get the exact car that we wanted. Obviously, Lexus is a quality brand (this is my third Lexus) but what distinguishes this dealership from most others is its outstanding customer service and its service department that is timely, professional, and proficient in its work. More

We found Alvin a fine gentleman to work with and appreciate his sense of humor and expertise. He was very helpful in telling us how to drive the old car until we could get a temporary tag. appreciate his sense of humor and expertise. He was very helpful in telling us how to drive the old car until we could get a temporary tag. More

Everything was done as well as could be expected given the construction going on. I was taken to every place and everyone was nice and attentive the construction going on. I was taken to every place and everyone was nice and attentive More

Good service and good service representative. Always responsive and easy to deal with. EXCEPT for the web site that never seems to work. Worked originally but stopped about a year ago. Reported severa responsive and easy to deal with. EXCEPT for the web site that never seems to work. Worked originally but stopped about a year ago. Reported several times to your IT techs but no response. More

Everyone in the Service Department was not only professional but also friendly and helpful. I would recommend my service agent to anyone and also the whole dealership. professional but also friendly and helpful. I would recommend my service agent to anyone and also the whole dealership. More