Lexus of Jacksonville
Jacksonville, FL
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The rating above is based upon the following: 1. The rating above is based upon the following: 1. Customer Service - As soon as I drove into the parking lot, I was warmly greeted by a valet and aske The rating above is based upon the following: 1. Customer Service - As soon as I drove into the parking lot, I was warmly greeted by a valet and asked the purpose of my visit. He then escorted me to the associate's office before driving my car to another location. As an aside, we happened also to meet the Lexus Technology specialist Don Crutch in the parking lot who too greeted us warmly and who was quite engaging. (We weren't there for his service but his interaction with us contributed to our overall impression of the dealership.) Equally by happenstance, we saw our primary service consultant, Larry Berry, who (as always) was personable and friendly. 2. Sale associate - Mario Valdez was the consummate professional -- knowledgeable, prepared, warm, and personable. Both my husband and I thoroughly enjoyed the interaction with Mario and will request him to work with us in the future. While at the dealership, we were offered refreshments, including pizza. (We were there during the lunch hour.) 3. Car - Mario patiently demonstrated the car's vital features, being sure to ask if we had questions. We never got the impression that he was hurried or harried in any way. (By the way, every time I have spoken with Mario in the past, he has been extremely friendly and helpful.) He even worked with us to get the exact car that we wanted. Obviously, Lexus is a quality brand (this is my third Lexus) but what distinguishes this dealership from most others is its outstanding customer service and its service department that is timely, professional, and proficient in its work. More
We found Alvin a fine gentleman to work with and appreciate his sense of humor and expertise. He was very helpful in telling us how to drive the old car until we could get a temporary tag. appreciate his sense of humor and expertise. He was very helpful in telling us how to drive the old car until we could get a temporary tag. More
Everything was done as well as could be expected given the construction going on. I was taken to every place and everyone was nice and attentive the construction going on. I was taken to every place and everyone was nice and attentive More
Good service and good service representative. Always responsive and easy to deal with. EXCEPT for the web site that never seems to work. Worked originally but stopped about a year ago. Reported severa responsive and easy to deal with. EXCEPT for the web site that never seems to work. Worked originally but stopped about a year ago. Reported several times to your IT techs but no response. More
Everyone in the Service Department was not only professional but also friendly and helpful. I would recommend my service agent to anyone and also the whole dealership. professional but also friendly and helpful. I would recommend my service agent to anyone and also the whole dealership. More
Jomar is very knowledgable and provides excellent customer service. He attends to all my concerns and needs with my vehicle every visit. I feel that he is straight forward and honest with me and I customer service. He attends to all my concerns and needs with my vehicle every visit. I feel that he is straight forward and honest with me and I trust his recommendations on what is best for my car. I bring my car in for service at Lexus of JAX because of Jomar. He is definitely one of the dealership's true assets. More
Even under construction, they exceed your expectations with attention and service. One of the best things about owning a Lexus is the quality service. That, and knowing you wont have to deal with any unex with attention and service. One of the best things about owning a Lexus is the quality service. That, and knowing you wont have to deal with any unexpected repairs. More
The Lounge is awful . The slamming of all the doors around the lounge are very loud . I really don't mind waiting on service however this location has the worse lounge I have ever been in . around the lounge are very loud . I really don't mind waiting on service however this location has the worse lounge I have ever been in . More
Norm was a pleasure to work with. He was very helpful, straightforward, and accommodating. He is definitely as asset to the dealership. Actually, Norm is the reason we chose to purchase our car from Lexus straightforward, and accommodating. He is definitely as asset to the dealership. Actually, Norm is the reason we chose to purchase our car from Lexus of Jacksonville, rather than from another dealership. More
Appreciate the friendliness of the employee that I deal with, but the labor price is outrageous, and I think giving coupons for services is helpful. with, but the labor price is outrageous, and I think giving coupons for services is helpful. More