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Lexus of Jacksonville

Jacksonville, FL

4.8
723 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 723 reviews

February 06, 2014

The rating above is based upon the following: 1. The rating above is based upon the following: 1. Customer Service - As soon as I drove into the parking lot, I was warmly greeted by a valet and aske More

by DAustin5354
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Valdez
Feb 07, 2014 -

Lexus of Jacksonville responded

Thank you for taking the time to share your feedback and for all of the kind words about Don, Mario, Larry and the valet staff. We are happy to hear that they were able to make your experience at Brumos Lexus of Jacksonville a great one. We look forward to seeing you again.

February 01, 2014

We found Alvin a fine gentleman to work with and appreciate his sense of humor and expertise. He was very helpful in telling us how to drive the old car until we could get a temporary tag. More

by Smw4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvin
Feb 07, 2014 -

Lexus of Jacksonville responded

Thank you for taking the time to share your feedback with us. We are happy to hear that Alvin was a delight to work with. We look forward to seeing you soon.

February 01, 2014

Everything was done as well as could be expected given the construction going on. I was taken to every place and everyone was nice and attentive More

by jhbeckham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service writter
Feb 07, 2014 -

Lexus of Jacksonville responded

Thank you for sharing your feedback and for being understanding of the construction that is taking place at the dealership. We are happy to hear that you were satisfied with your experience and we look forward to seeing you soon.

January 26, 2014

Good service and good service representative. Always responsive and easy to deal with. EXCEPT for the web site that never seems to work. Worked originally but stopped about a year ago. Reported severa More

by RayNavidi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Poblacion
May 18, 2017 -

Lexus of Jacksonville responded

Thank you for your kind feedback of Lexus of Jacksonville in the past. It is our pleasure to continue to serve you as we are now part of the Fields Auto Group. Kind Regards, Brian Zehren, General Manager.

January 25, 2014

Everyone in the Service Department was not only professional but also friendly and helpful. I would recommend my service agent to anyone and also the whole dealership. More

by marylee3442
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Needham
Jan 27, 2014 -

Lexus of Jacksonville responded

We are glad to hear that you were so happy with your experience at Brumos Lexus of Jacksonville. Thank you for sharing your feedback and we look forward to seeing you soon.

January 18, 2014

Jomar is very knowledgable and provides excellent customer service. He attends to all my concerns and needs with my vehicle every visit. I feel that he is straight forward and honest with me and I More

by ttcj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jomar Cabanawan
Jan 21, 2014 -

Lexus of Jacksonville responded

Thank you for sharing your feedback. We do believe that honesty is the best policy and we are happy to hear that Jomar was able to provide you with excellent service.

January 13, 2014

Even under construction, they exceed your expectations with attention and service. One of the best things about owning a Lexus is the quality service. That, and knowing you wont have to deal with any unex More

by jglatting
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron
Jan 15, 2014 -

Lexus of Jacksonville responded

It is great to hear that you were provided with excellent service with your trips to Brumos Lexus of Jacksonville and we thank you for sharing your feedback and your understanding of our construction.

January 12, 2014

The Lounge is awful . The slamming of all the doors around the lounge are very loud . I really don't mind waiting on service however this location has the worse lounge I have ever been in . More

by Ramona321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
Jan 15, 2014 -

Lexus of Jacksonville responded

Thank you for sharing your feedback. Brumos Lexus is sorry for any inconvenience. The current construction and renovation project will be completed soon.

January 05, 2014

Norm was a pleasure to work with. He was very helpful, straightforward, and accommodating. He is definitely as asset to the dealership. Actually, Norm is the reason we chose to purchase our car from Lexus More

by barrymarlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norm Mackay
Jan 06, 2014 -

Lexus of Jacksonville responded

Wow, thank you so much for speaking so highly of Norm and for taking to to share your feedback. We are happy that you feel this way and are glad that he was able to exceed your expectations.

January 05, 2014

Appreciate the friendliness of the employee that I deal with, but the labor price is outrageous, and I think giving coupons for services is helpful. More

by dmccoy2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Barry
Jan 14, 2014 -

Lexus of Jacksonville responded

Thank you for taking the time to share your feedback. We are truly sorry to hear that you were unhappy with the service pricing at our dealership. It is the goal of every Brumos Companies dealership to provide the highest level of customer satisfaction and service. Please give us a call at (888) 432-6556 so we can make sure we have the correct information on file to ensure you receive our coupons.