Lexus of Jacksonville

September 16, 2014 10,000 mls complimentary service First, I was greeted immediately upon arrival. Larry explained what service will be done and how long will it take. Then I was directed to the waiting First, I was greeted immediately upon arrival. Larry explained what service will be done and how long will it take. Then I was directed to the waiting area where we (my spouse and I) had a cup of coffee and delicious and fresh pastries. At the time I was promised the car was ready. Thank you for a great service. More

Scotty Fjelstad Sept 16 visit I had purchased a new Lexus LS460 in November 2011 from Don Hakker at this dealership who has done an outstanding job and was nice to pay me a visit y I had purchased a new Lexus LS460 in November 2011 from Don Hakker at this dealership who has done an outstanding job and was nice to pay me a visit yesterday in the customer waiting area talking about new products and Lexus developments. Previously, I've worked with Jomar in the service dept (left dealership) who literally has given me "Lexus type" of service with promptness, loaner cars, having car washed, etc... Jomar and Don have strong "customer focus" and that keeps people like me coming back. Tom Stevens was my new service write and did a very good job. Great, great service moving forward will make me buy more Lexus cars. More

Alex Haynes Best Salesman I have EVER experienced. I have purchased numerous vehicles in my Naval career including my (now) 12th Toyota product and third Lexus RX 300 Series. Alex Haynes greeted us clo I have purchased numerous vehicles in my Naval career including my (now) 12th Toyota product and third Lexus RX 300 Series. Alex Haynes greeted us close to closing time and wowed us from the start. My wife and I have both been Toyota Salespeople (Lakeside Toyota, New Orleans and Keith Pearson Toyota, Jacksonville). Our experience with Brumos Lexus of Jacksonville, specifically Alex Haynes and Johann (sales manager) was nothing short of exceptional. Alex was a breath of fresh air - sharp, extremely friendly and courteous and understood our situation clearly and immediately. He did not waste time pitching us as he knew we were already sold on Lexus products. He simply went at the challenge and came up with a solution that fit our budget and needs. Our experience with Alex Haynes was the BEST I HAVE EVER EXPERIENCED AT ANY DEALERSHIP ON ALL THREE COASTS. David Cuttino CDR, USN(ret.) More

10,000 mile service These guys always get an A from my family. My checkup could not have been any easier but that's what we expect as my ES350 is the 5th car we have f These guys always get an A from my family. My checkup could not have been any easier but that's what we expect as my ES350 is the 5th car we have from this dealer, 7th Lexus overall. Christian, our new service rep was a pleasure to work with and very knowledgeable. When I explained the hicups I had (three) in making my appointment he gave me his cell number and told me to call him directly in the future to bypass the outsourced scheduling company they use. The car wash is always free so one should not complain but it was not well done. More

Alex was great Easy to work with, and willing to help the buyer. Alex has a bright future in the business. Customer service was outstanding. I would recommend this a Easy to work with, and willing to help the buyer. Alex has a bright future in the business. Customer service was outstanding. I would recommend this associate. More

Another excellent experience Lexus of Jacksonville continues to set the standard for which all dealerships should be measured. Friendly staff, great products, and fair pricing wil Lexus of Jacksonville continues to set the standard for which all dealerships should be measured. Friendly staff, great products, and fair pricing will always be a winning combination. More

Unexpected buy Excellent job by tom. Everything was handled to a" 'T ", no problems. Tom Levander was great with all the paper work. Sometimes when a sale is unexp Excellent job by tom. Everything was handled to a" 'T ", no problems. Tom Levander was great with all the paper work. Sometimes when a sale is unexpected, may be, the sales person, who was credited for the sale, might send a gift for dinner to the buyers. Just a thought. More

Excellent Thank you very much for Good Service, I have always been pleased with the service for my Lexus. I bought it from your dealership in 2010. I live in J Thank you very much for Good Service, I have always been pleased with the service for my Lexus. I bought it from your dealership in 2010. I live in Jacksonville and bring it to you for everything, even oil changes. More

Review I have always been pleased with the service for my Lexus. I bought it from your dealership in 2010. I live in Panama City and bring it to you for eve I have always been pleased with the service for my Lexus. I bought it from your dealership in 2010. I live in Panama City and bring it to you for everything, even oil changes More

"Meeting all my expectations" I have had nothing but the best service from Chris and Lexus. He is an excellent representative for your company. He always takes the time to explai I have had nothing but the best service from Chris and Lexus. He is an excellent representative for your company. He always takes the time to explain what has been done and why. I feel as though I'm in good hands. I can't tell you how different of a car buying and service experience this has been in comparison to Tom Bush BMW. Working with Chris and Davin is exactly why I bought Lexus, they meet all my expectations and the car is pretty fantastic too.... More