Lexus of Jacksonville

Beautiful car, Great service We bought our Lexus RX based on experience owning another Lexus, reliability of the car and dealership. Mike Nedham made it easy for me to drop my We bought our Lexus RX based on experience owning another Lexus, reliability of the car and dealership. Mike Nedham made it easy for me to drop my car off on a Sat for the 70,000 service. Thank you Mike for your professional care, honoring my coupon, providing a loaner and most importantly returning my car running like new! More

TIre problem I was in south Florida when I picked up a nail in my tire, causing decreased pressure. I had a service station put the spare on, but was very concerne I was in south Florida when I picked up a nail in my tire, causing decreased pressure. I had a service station put the spare on, but was very concerned driving home about the alarm showing persistent low tire pressure. I called Lexus/Jacksonville and got an extremely unhelpful person. I wanted to bring my car in the next morning and she said there were no appointments available for A WEEK! I told her the number 1 reason I have driven over SEVEN Lexuses in my life is the service provided by Lexus; and I did not consider this to be up to the mark. I finally asked to talk with a service technician and after being cut-off at least twice I finally reached someone who told me to just bring it in the next day. So....the service department gets an A+ but the individuals handling the calls get poor marks. More

It's all about service Service personnel are always prompt, considerate of my situation in terms of time schedule, and the service work is outstanding. I am never disappoin Service personnel are always prompt, considerate of my situation in terms of time schedule, and the service work is outstanding. I am never disappointed. Great experience! More

Service & Detail Jennifer Merritt was especially helpful in explaining the various service options at the 40,000 mile servicing. When I inquired about detailing she to Jennifer Merritt was especially helpful in explaining the various service options at the 40,000 mile servicing. When I inquired about detailing she told me there was currently a Summer special at what I thought was a reasonable cost. More

Great experience from beginning to end Had a great experience from the time I entered the dealership until I drove out in my new Lexus. The salesman, Shannon, was a top notch professional., Had a great experience from the time I entered the dealership until I drove out in my new Lexus. The salesman, Shannon, was a top notch professional., Would recommend him to anyone looking for a new Lexus. More

Great experience! Worked hard to figure out what was going on with my vehicle!! When they couldn't find out initially, they researched and found a solution that they t Worked hard to figure out what was going on with my vehicle!! When they couldn't find out initially, they researched and found a solution that they think will work! More

Ultimate Service Experience I am treated like a queen whenever I take my Lexus in for service. Brumos's staff consistently exceeds my expectation by getting me in quickly, advisi I am treated like a queen whenever I take my Lexus in for service. Brumos's staff consistently exceeds my expectation by getting me in quickly, advising me of any issues they uncover, and getting me out quickly at a fair price. As for my 2008 Lexus RX350 - excluding normal wear and tear maintenance to replace brakes and tires, I have spent only $1,000 in seven years for repairs. More

Customer service is awesome A major reason for purchasing a Lexus is the customer service. We feel that this is a very important aspect of owning an automobile. Thank you. A major reason for purchasing a Lexus is the customer service. We feel that this is a very important aspect of owning an automobile. Thank you. More

Getting my new NX200T . It's always great service. I m there every year for a new car and I have no complaints, I asked for a shorter time and you gave it to me. . It's always great service. I m there every year for a new car and I have no complaints, I asked for a shorter time and you gave it to me. More

Happy Customer I was very pleased with my experience. Everyone was frendly and helpful. The car was done when they promised and it was cleaned and beautiful! I'm I was very pleased with my experience. Everyone was frendly and helpful. The car was done when they promised and it was cleaned and beautiful! I'm a very happy customer! More