Lexus of Jacksonville

Purchase of RX350 Shannon was a great Salesman! Did an excellent job of showing and explaining vehicle. He explained our options very well! We would highly recommend hi Shannon was a great Salesman! Did an excellent job of showing and explaining vehicle. He explained our options very well! We would highly recommend him again! More

Informative and speedy. Jennifer explained my terms and work required and performed in a very efficient manner. The car has had a problem with the volume control on the ster Jennifer explained my terms and work required and performed in a very efficient manner. The car has had a problem with the volume control on the stereo system and I think this time we finally have it solved. More

Helpful and friendly I was impressed and thankful that I purchased a Lexus from Brumos. The sales person was knowable about the product and the financial person was patie I was impressed and thankful that I purchased a Lexus from Brumos. The sales person was knowable about the product and the financial person was patient and through. More

Efficient, pleasant They greeted me immediately and in 1 hour I was on my way. The service advisor was efficient and courteous and the whole experience was pleasant. They greeted me immediately and in 1 hour I was on my way. The service advisor was efficient and courteous and the whole experience was pleasant. Excellent coffee and pastries. More

The 'Joy' of purchasing a new automobile. First Class experience. Norm did an exemplary job. Professional and personal at the same time. Tom was extremely informative re the technical side o First Class experience. Norm did an exemplary job. Professional and personal at the same time. Tom was extremely informative re the technical side of reviewing Nav information. Andrew was a pleasure to work with in obtaining floor mats. More

Excellent service Dropped the car off because of tire loosing pressure. Very professional. I love the texting updates that you can do back and forth to find out status Dropped the car off because of tire loosing pressure. Very professional. I love the texting updates that you can do back and forth to find out status of your car. It beats calling and waiting on the phone for a response. More

Straight forward and quick and fair Enjoyed the experience. Followed through on prearranging our test drive. Fairly quick through the entire process. Maintained contact after purchase. S Enjoyed the experience. Followed through on prearranging our test drive. Fairly quick through the entire process. Maintained contact after purchase. So far we have no complaints. More

Replacement Lexus Using both their website and visit for test drives, found a nice used vehicle to replace a fifteen year old Lexus RX350 which fit our needs. The proce Using both their website and visit for test drives, found a nice used vehicle to replace a fifteen year old Lexus RX350 which fit our needs. The process was courteous and focused on our needs, and even when there was a small hiccup on the proper function of the second key, it was addressed immediately and resolved with just a small delay. This is the second vehicle we have purchased at this facility, and we service that one there with extremely good results. We will continue to use them for future needs. More

Auto repair was very good. Customer service by Melissa Cake was knowledgeable and professional. So all in all a nice experience,Here are more words. was very good. Customer service by Melissa Cake was knowledgeable and professional. So all in all a nice experience,Here are more words. More

Outstanding Customer Service Customer service rep JENNIFER was awesome! She made my experience very delightful and she gave me piece of mind. Jennifer, made sure my care was ser Customer service rep JENNIFER was awesome! She made my experience very delightful and she gave me piece of mind. Jennifer, made sure my care was serviced and cleaned. Jennifer by far was the best customer service rep I have ever dealt with at a car dealership. More