Lexus of Jacksonville

Fast, Friendly and Efficient Service Our service rep, Tom, killed it for us yesterday. I called on Thursday to schedule our 10,000 mile service (after not getting a call back from the Ser Our service rep, Tom, killed it for us yesterday. I called on Thursday to schedule our 10,000 mile service (after not getting a call back from the Service Department as promised on Wednesday). Tom was able to get us in on Friday morning. When I arrived, he was ready, courteous and helpful. During the service, he checked-in to update me on the timing because I was waiting. I found it very helpful that you had desks, so I could work and I was prepared with my laptop to do so - great touch. When we finished, he explained the service, addressed the two questions I had about the vehicle and walked me to my car. Tom provided outstanding service. More

Outstanding! The service department at Lexus of Jacksonville sets the standard for customer service! This is my fourth Lexus automobile I have purchased or leased The service department at Lexus of Jacksonville sets the standard for customer service! This is my fourth Lexus automobile I have purchased or leased from this dealership, and the service has steadily improved over the years. You have set the bar very high and have continued to exceed expectations. Job well done! Rick Friedman More

5000 mile service Service department at Brumos Lexus is always fantastic.. Larry is wonderful to work with.. he had a loaner all ready for us.. and called as soon as th Service department at Brumos Lexus is always fantastic.. Larry is wonderful to work with.. he had a loaner all ready for us.. and called as soon as the car was ready.. he's just great More

Great! My customer service rep, Larry Berry, always does a wonderful job helping me to get the best service. He goes through everything with me to make sure My customer service rep, Larry Berry, always does a wonderful job helping me to get the best service. He goes through everything with me to make sure it is what I want. Unfortunately since it was raining I missed my car wash!! More

Rear door glitch 3 weeks after purchasing my suv, the rear door wouldn't close except manually. We initially thought I had perhaps turned off the setting accidentally 3 weeks after purchasing my suv, the rear door wouldn't close except manually. We initially thought I had perhaps turned off the setting accidentally but the service dept. ended up replacing a computer sensor as I waited and voila no more problem. More

Khai is wonderful!!! But the Porters need work!! Khai is excellent he is an asset to this company!!! He treats everyone with professionalism, kindness and respect. I cannot say enough wondeful things Khai is excellent he is an asset to this company!!! He treats everyone with professionalism, kindness and respect. I cannot say enough wondeful things about Khai!!!! However I just want you to know the Porter service you are using is horrible. I pulled up and it took the boys sometime to acknowledge I had pulled in. They were enthralled with their cell phones. Once they did they still seemed unsure and did not communicate what they were doing and I stood there for 5 minutes.They were on there cell phones, The same thing happened when I came to pick up my car. The girl working the station was very nice and courteous. She noticed it and asked if I had been helped. I said kind of and told her I didn't know what was happening. Then Khai came to the rescue. I know Lexus would want to know this and I also witnessed the same service to another customer. More

purchased 2016 RX 350 Yesterday I picked up my new RX350 from Brumos Lexus. This was a wonderful experience from the first phone call I received after my initial inquiry u Yesterday I picked up my new RX350 from Brumos Lexus. This was a wonderful experience from the first phone call I received after my initial inquiry until I drove it off the lot. Having no Lexus dealership in Pensacola, I emailed dealerships in Atlanta, New Orleans, Tampa, Jacksonville and Mobile (the closest to my home). Don Hakker responded first by email and followed up immediately by a phone call. He helped me find the perfect vehicle for me and in doing so was professional in every way. When we were at Brumos, Nikki Shrewsbery assisted us in the financial dealings concerning the purchase. She too was professional and knowledgeable. The paperwork was explained fully by Nikki and Don took the time to go through the basics of the new car. Thanks to both of them for their help and good humor throughout the process. They are a credit to your agency. More

tire pressure checked Jamiie scruggs always available and accessible. Always professional, friendly and eager to help. Actually everyone is pleasant. You always serve good Jamiie scruggs always available and accessible. Always professional, friendly and eager to help. Actually everyone is pleasant. You always serve good coffee and pastries....... I stopped by the dealership because I was near when the tire pressure symbol displayed on my dashboard and jamie and others immediately jumped on it. More

As always, Tom took really good care of me and my car I called and left a message for Tom over the weekend, he called first thing Monday morning and we got the appointment set up. Service was ready for m I called and left a message for Tom over the weekend, he called first thing Monday morning and we got the appointment set up. Service was ready for me when I arrived at 8AM, got the car checked in, talked again about why it was there, Tom ushered me to the waiting area where coffee, bananas and pastry awaited. The original reason the car was in was taken care of in about 15 minutes, but there were two other discoveries made. Tom advised me on these, we elected to have them taken care of, and they were both done and ready to go in the time promised. And the charge was less than expected! How can you beat all of this? More

Service Visit 1/15/16 I had an appointment for the 5000 mile service, Tom attended to me immediately after I pulled under the service canopy. He quickly had me entered into I had an appointment for the 5000 mile service, Tom attended to me immediately after I pulled under the service canopy. He quickly had me entered into the computer and I was planning to spend a lengthy time in the immaculately appointed service lounge. Even brought enough work with me to get me through a lengthy stay. Tom had the car out of service an into courtesy wash before I could finish half of it. Thanks for the attentive service and I will recommend the dealership to all that I can! More