Lexus of Jacksonville

Service department "up selling" We have purchased two new Lexus Es350s from Lexus of Jax and have experienced above average reliability from both cars and enjoyed the overall quality We have purchased two new Lexus Es350s from Lexus of Jax and have experienced above average reliability from both cars and enjoyed the overall quality as well.My concern is with the Service departments habit of selling expensive services that are not consistent with the manufacturer's time or mileage required maintenance schedule and in some cases selling things that are not even mentioned in the manual we received with our cars,one example is replacing key fob batteries at 15,000 miles!The batteries in our first Lexus key fobs lasted 85,000 miles,go figure.I am a retired Automotive Dealership Service Manager,Service Advisor,Shop Foreman as well as many other jobs relating to customer care and have never seen the need to sell anyone something they do not need or to sell them "Dealer recommended" overpriced services that according to the people who built the car are not even due yet or not recommended or required at all!Beware when you take your vehicle there that you could also become a victim.I have attempted to contact Ken Amaro,hope I spelled. His name correctly,I have not heard from him yet and possible won't because Brumos does a lot of advertising with Channel 12.I would think that a company that we have purchased $85,000. worth of cars and have been responsible for two other new Lexus purchases should not be taken advantage of when they make a 100 mile round trip for service but maybe not. More

30K maintenance Colt was my service representative and he was very diligent in going over what the 30K maintenance involved and asked if I was having any issues or co Colt was my service representative and he was very diligent in going over what the 30K maintenance involved and asked if I was having any issues or concerns with my RX350. He gave me a timeframe for the work to be completed and called me personally to let me know my car was ready. Colt was attentive, professional and kind….as was everyone else that I encountered at Lexus. Wish all service experiences in life could operate the way this Lexus dealer does. Thank you for the great service!! Ferol More

Pleasant shopping experience!! From the initial contact all the way through was completely pleasant and professional. Victor was totally focused and committed to making my first Lex From the initial contact all the way through was completely pleasant and professional. Victor was totally focused and committed to making my first Lexus experience the beginning of many in the future. He succeeded beyond what I would have expected from any car salesman! More

read below Thank you for standing behind your product; for replacing our dash board on our RX 350 Lexus and letting us use another Lexus while our RX 350 was bei Thank you for standing behind your product; for replacing our dash board on our RX 350 Lexus and letting us use another Lexus while our RX 350 was being repaired. Ralph Taylor More

Used car purchase Our faithful 2001 LS430 finally reached the point where major repairs would exceed its value. My wife has severe allergies and we cannot get a new car Our faithful 2001 LS430 finally reached the point where major repairs would exceed its value. My wife has severe allergies and we cannot get a new car and usually must get something at least 5 years old. We are well aware of the Lexus dependability from personal experience and their quality as well. Our salesman Michael Green took on our situation and found a low mileage RS450H my wife could be comfortable in. More

10k mile checkup Easy to schedule online. Quick processing upon arrival. Completed maintenance and inspection services in about an hour. Friendly and professional Easy to schedule online. Quick processing upon arrival. Completed maintenance and inspection services in about an hour. Friendly and professional staff. Lounge was comfortable and I was done & on my way before I knew it. More

Lexus of Jax always brightens my day! Larry Berry and the rest of the team at Lexus always brighten my day. The service is excellent, and I actually look forward to taking my car in beca Larry Berry and the rest of the team at Lexus always brighten my day. The service is excellent, and I actually look forward to taking my car in because the team is so congenial. It's like guaranteed smiles twice in one day. Hard to come by that kind of customer service these days. Great job! More

Jenifer Merritt is the best! I have never bothered commenting on a dealership, but my experience with Jenifer in the service department yesterday was amazing! She took the time to I have never bothered commenting on a dealership, but my experience with Jenifer in the service department yesterday was amazing! She took the time to not only go over my recommended service but made recommendations to get me back on schedule with the manufacturer's recommended service schedule. Not only will I continue to patronize this service department because of her, but I hope when I'm in the market for a new vehicle, Jenifer can help me there as well! More

55K Mile Check Up Khai Ferguson is awesome! He is always very helpful and informative. He was prompt in contacting me when my car was ready. I really like the text mess Khai Ferguson is awesome! He is always very helpful and informative. He was prompt in contacting me when my car was ready. I really like the text message feature that was used. More

30,00 mile check up. Larry Berry does an excellent job of informing me of exactly what will be done. He contacts me promptly and informs me of my needs. He is friendly and Larry Berry does an excellent job of informing me of exactly what will be done. He contacts me promptly and informs me of my needs. He is friendly and recognizes me right off. I have recommended him to a friend who uses him as here service representative and agrees that he does an excellent job. More