
Lexus of Jacksonville
Jacksonville, FL
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I was a little disappointed with the results because George told me because I had purchased my battery at Lexus only a year ago, I would get a NEW battery to replace the one I had. Instead, my battery w George told me because I had purchased my battery at Lexus only a year ago, I would get a NEW battery to replace the one I had. Instead, my battery was recharged after waiting almost 4 hours. I had already paid $95 to recharge it to get to Lexus. George told me I could have it checked from time to time and to drive it more. Am I supposed to have the same battery recharged every year around this time for 3 years? More
Had service in a scheduled appointment bat 3:30 pm. Typical 30 minute process was told max of 1 hour. With no update it ended at 6:30. Issue with service advisors ok but manager ignored Lexus custome Typical 30 minute process was told max of 1 hour. With no update it ended at 6:30. Issue with service advisors ok but manager ignored Lexus customer service ignored general manager ignored after two official complaints. I traveled long distance despite having one near my house for top customer and service experience. Lexus was great in the past and had a great disappointment after this issue. asking for honoring coupon became a shame for the dealer. They did not talk look elsewhere and no value. Other service guys says hi but they wont help speeding up unnecessary wait and emotional meltdown by advisor that customer had to endure the drama that is going on. Still waiting for a response…… More
Jeff was a great salesperson who found us the right car in the color we wanted. The whole experience was a pleasure and we would look forward to purchasing another vehicle from Jeff. in the color we wanted. The whole experience was a pleasure and we would look forward to purchasing another vehicle from Jeff. More
I live in South Georgia and after an exhaustive search, I bought a used 2024 Ram 2500 that I saw on CarGurus from Jacksonville Lexus. Philip Martin stayed in touch with me throughout the process, answered my bought a used 2024 Ram 2500 that I saw on CarGurus from Jacksonville Lexus. Philip Martin stayed in touch with me throughout the process, answered my questions by responding quickly and was just a pleasure to work with. No salesman xx, just straight honest dealing. I could not have asked for better. Financing with them was straight forward and no hassle. Great all around experience(if you enjoy purchasing a car- and I don't). More
Lexus vehicle quality is only exceeded by the quality of the people and the level of customer service they deliver. Kudos to this awesome service department! With Service Reps like Paula Clemmons you know y the people and the level of customer service they deliver. Kudos to this awesome service department! With Service Reps like Paula Clemmons you know you are in exceptional hands you can trust and rely upon long after buying your your Lexus. More
I have known Jacksonville Lexus for more than 3 years. I bought my two cars there and service them in that dealership. I am very satisfied with them. Specially with Mr . Davin at sales department and Mr. I bought my two cars there and service them in that dealership. I am very satisfied with them. Specially with Mr . Davin at sales department and Mr.Jovie at service department.They are very knowledgeable, helpful and reliable guys.It a real pleasure to work with them.I highly recommend them to anyone who wants to buy a car or to do the service at Lexus Jacksonville. More
Jovie Quinto was my service advisor. He was very warm and friendly and most of all very helpful in guiding me through the services that were needed on my car. I would definitely ask for He was very warm and friendly and most of all very helpful in guiding me through the services that were needed on my car. I would definitely ask for him to assist me in the future More
I just had my first service on my new Lexus at Lexus Of Jacksonville and my advisor was Joshua. He was very friendly, knowledgeable, efficient courteous, and answered all of my questions. My car was servic Jacksonville and my advisor was Joshua. He was very friendly, knowledgeable, efficient courteous, and answered all of my questions. My car was serviced promptly and I was sent a video of the service technician in action while I was having a free breakfast at their luncheonette. The total experience was very pleasurable and I would highly recommend Lexus Of Jacksonville to anyone. More