Back

Lexus of Jacksonville

Jacksonville, FL

4.8
738 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

Directions

By Type

Showing 738 reviews

October 12, 2023

Shannon answered all my questions and made the process very easy. Great experience would utilize him again should I buy another car More

by Katbr61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vika Khramov and Bliss Sanders
Oct 13, 2023 -

Lexus of Jacksonville responded

We're delighted to know Shannon was able to assist you effectively at Lexus of Jacksonville. We look forward to potentially working with you again in the future!

October 09, 2023

Jennifer assisted me in selecting my Lexus RX 350. She had excellent customer service skills. . More

by Ceecee2632
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer
Oct 09, 2023 -

Lexus of Jacksonville responded

It is great to hear that Jennifer helped you find a great new vehicle. Thank you for choosing Lexus of Jacksonville! Enjoy the Lexus RX 350.

October 06, 2023

Throughout my visit, the employees were friendly and courteous. My service consultant, Patricia Conrad, was extremely helpful and kept me informed throughout the time my vehicle was being serviced. Tha More

by tepard57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Conrad
Oct 09, 2023 -

Lexus of Jacksonville responded

We're glad to know you had a positive experience with Patricia and the rest of our team at Lexus of Jacksonville. We always aim for top-notch service! Thanks for your review. We appreciate it!

October 02, 2023

I just bought an TX350 from Lexus of Jacksonville. Shannon Peek made it a great experience, Patiently answering every question and guiding me thru the experience. Thanks, Shannon! More

by Mpwolfson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shannon Peek
Oct 03, 2023 -

Lexus of Jacksonville responded

We're delighted to know that Shannon made your experience at Lexus of Jacksonville a great one! We appreciate the feedback and hope you enjoy every ride in your new Lexus TX 350!

September 30, 2023

Very confusing web site. Service can't book web specials. Misleading rental terms. No one greeted me when i walked in Had to break up chatting staff to get help. Like l More

by Palm City Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen
Oct 03, 2023 -

Lexus of Jacksonville responded

We strive to provide an easy and welcoming service, so it's disappointing that this wasn't reflected in your experience. Your feedback is valuable in helping us improve our services and management. If you are willing, I would appreciate any additional details on the website issues you experienced. Please feel free to reach out if you'd like to discuss this further or need any assistance in the future. Thank you, Brian Zehren - General Manager - bzehren@fieldsauto.com

Oct 03, 2023 -

Palm City Tom responded

Web site had a number i called that was to a phishing attempt. Specials on web site not available to service reps. Had some confusion about what i had booked and what you charge. Rental car charged me for gas when i replaced what i used because "3/4" full was subjective measure. I drove 12 miles! Individual that heard my complaint said charge was correct, I was wrong and that Lexus 350RX doesn't get more that 12 miles a gallon!!!! (i put almost a gallon in). Stated I should have assured the rental was "3/4" full before taking. I trusted advisor and staff to be fair. Never Again. You need a thorough review of web site and internal procedures. Be glad to help.

September 27, 2023

I like to use this dealership because Jennifer the service advisor is very knowledgeable to her job assignments and gives the customer excellent service. More

by Bromandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Becker
Sep 28, 2023 -

Lexus of Jacksonville responded

We're glad to know you've had such a positive experience with Jennifer at Lexus of Jacksonville! Her knowledge and dedication are indeed valuable. Thanks for sharing your feedback, we appreciate it!

September 18, 2023

Brought car in for inspection ( no appointment). Explanation given, recommendation followed. Clean car delivered. Even had breakfast. Service consultant (Paula) is the best. Won’t go anywhere else. More

by 3168albert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Cleamons
Sep 18, 2023 -

Lexus of Jacksonville responded

We're glad to know that you had a great experience with Paula and our team at Lexus of Jacksonville. We appreciate your trust in us to get the job done and hope to see you back again down the road!

September 16, 2023

Always a pleasure doing business there! We have purchased several cars there!! Always enjoy the experience! More

by Wifeofcpo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Otzel
Sep 18, 2023 -

Lexus of Jacksonville responded

We're delighted to know you've had multiple positive experiences at Lexus of Jacksonville! Thanks for your continued support, and we look forward to assisting with any future car purchases.

September 15, 2023

Enjoyed working with Jeff and Vika. I was a bit confused about buying a car but Jeff quickly figured out what I was looking for and promptly showed me all the inventory. He was ver More

by susan789hjk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Lovett, Vika Khramov
Sep 18, 2023 -

Lexus of Jacksonville responded

We're glad to know that Jeff and Vika were able to assist you in finding the perfect car at Lexus of Jacksonville. Our team is always here to help clarify any confusion or answer questions, so don't hesitate if you need anything else!

September 11, 2023

Service was quick and well organized. They listened carefully and addressed all our concerns. five stars all the way. More

by vguruv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bryant
Sep 12, 2023 -

Lexus of Jacksonville responded

We're happy to hear that you enjoyed working with our Lexus of Jacksonville team! Thanks so much for the support!

...
11
...