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Lexus of Jacksonville

Jacksonville, FL

4.8
738 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 738 reviews

November 16, 2023

Outstanding service, as always! Friendly, courteous representatives. Kept informed the entire time, Finished on time. More

by sdbozin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Clemons
Nov 16, 2023 -

Lexus of Jacksonville responded

We're so glad to know you had an outstanding service experience at Lexus of Jacksonville! It's our goal to keep customers informed and finish on time. Thanks for the review!

November 12, 2023

They promised to send me a touch up paint for my car a month ago and of course it hasn’t showed up yet?? Gary Papp More

by Gary Papp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack
Dec 12, 2023 -

Lexus of Jacksonville responded

Gary, I'm sorry to learn about the delay with your touch-up paint. This is not indicative of our usual service standards, and we apologize for any inconvenience caused. My understanding is that we have shipped this out to you and you now have it. Sorry for the delay, let me know if you need anything else. Thank you, Brian Zehren - General Manager - bzehren@fieldsauto.com

November 07, 2023

Quick pleasant deal, Jeff had everything ready when I arrived, financial services was excellent and technical support perfect . I highly recommend the lexus dealer in Atlantic in Jax as it is a best! J More

by Annebela5
Recommend Dealer
Yes
Employees Worked With
Jeff Lovett, Jack Becker
Nov 07, 2023 -

Lexus of Jacksonville responded

Annebela, it's fantastic to know that Jeff and our team at Lexus of Jacksonville were able to provide you with a quick and pleasant experience. We appreciate your recommendation! Enjoy your new car!

November 06, 2023

Disappointed…. can’t compare to the friendly, elegant Lexus of Hilton Head…..felt as though I was in a ford dealership….appt was not recorded, interaction with Paula More

by Aurayaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paula
Nov 07, 2023 -

Lexus of Jacksonville responded

I'm sorry to hear about your experience. We aim for a high standard of customer service, and it seems we fell short during your visit. I apologize if the cleanliness of your car was not up to par, as well as any miscommunication regarding appointments or interactions with our team members. Your feedback is important in helping us improve, so please feel free to reach out directly if you'd like to discuss this further. Thank you, Brian Zehren - General Manager - bzehren@fieldsauto.com

November 03, 2023

Joshua Sereda was the first to meet me. He was so helpful. It made my day. I was a little nervous driving from Fernandina Beach to Jacksonville since I am 84 years old, but he made me feel More

by bjorgmurph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Sevida
Nov 03, 2023 -

Lexus of Jacksonville responded

It's great to know that Joshua and the team at Lexus of Jacksonville were able to put you at ease during your visit. Thanks for choosing us - we hope to see you down the road!

November 01, 2023

I’ve never had a negative or subpar experience at Lexus of Jacksonville. I decided to return to Lexus family and the customer service did not disappoint. After being on the lot for no more than 2 minutes, More

by DanyK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 01, 2023 -

Lexus of Jacksonville responded

Dany, we're delighted to know that Steve and our team at Lexus of Jacksonville were able to provide you with top-notch service. We appreciate your kind words and look forward to serving you again in the future!

October 26, 2023

Jennifer is very nice lady , all these time we just talk on the phone . Today I finally got to meet her , very beautiful lady , nice most very knowledgeable in her field . Thanks you for all your help . More

by Peter L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Oct 27, 2023 -

Lexus of Jacksonville responded

Peter, we're delighted to know that Jennifer provided you with excellent service at Lexus of Jacksonville. We appreciate your kind words and thank you for choosing us!

October 18, 2023

Arrived prior to my appointment, Service Rep Larry came out right away! Only took a few minutes to write up the Service Order and took car in! Larry kept me informed showed me the Coffee/Breakfast break ro More

by timothyshirley2619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry bella
Oct 18, 2023 -

timothyshirley2619 responded

Great Dealership and excellent Service Rep

Oct 18, 2023 -

Lexus of Jacksonville responded

Timothy, thank you for leaving Lexus of Jacksonville a five-star review! We are glad that Larry was quick to assist and provided an excellent service experience. Your kind regards will be shared with Cedric and the team. See you next time!

October 13, 2023

Friendly, efficient and thorough! Great delivery experience!! Matt, the Finance person and the person who explained the vehicle’s operation were all awesome! Best experience buying More

by Pvbmick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Zehren
Oct 16, 2023 -

Lexus of Jacksonville responded

It's fantastic to know that you had the best car-buying experience with Matt and the team at Lexus of Jacksonville! We're glad our team could provide a friendly and efficient service. Enjoy your new ride!

October 12, 2023

Prompt excellent service. Everyone I encountered was immensely helpful and the service was great. Love the video evaluation by the service personnel I availed myself of the re More

by vprince39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula
Oct 12, 2023 -

Lexus of Jacksonville responded

Thanks for the feedback! We're glad to know that you had a great experience with our team at Lexus of Jacksonville and found the video evaluation beneficial. Until next time, drive safely!

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