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Lexus of Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.7
801 Reviews
Call Dealership (904) 721-5000
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10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 801 reviews

February 14, 2026

Professional helpful knowledgeable. Listened to my questions and concerns. Explained the buying process and the service facility available More

by kathleenmccavitt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davin
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February 14, 2026

Very professional. Very knowledgeable Explained all the necessary equipment in the car. Answered all my questions regarding the Lexus. A good experience More

by kathleenmccavitt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nevan
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February 06, 2026

All staff members from checkin to checkout are exceptional!!! Very friendly, knowledgeable and efficient!!! Lounge and Cafe are very clean and inviting The choice of a loaner instead of waiting i More

by jeana17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Barry (Service Advisor) Larry kept me updated throughout the process He was very pleasant and knowledgeable I've used Lexus of Jacksonville for several years and will continue to do because of team members like Larry
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Feb 09, 2026 -

Lexus of Jacksonville responded

Thank you for sharing your experience with our team, Jeana! We appreciate your business and hope to see you again at Lexus of Jacksonville.

February 05, 2026

Paula was terrific. Good communication and well prepared for my wife and I and I. More

by Dannyromito68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Entire staff pleasant.
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Feb 05, 2026 -

Dannyromito68 responded

Will be back and will ask for Paula.

Feb 05, 2026 -

Lexus of Jacksonville responded

We're grateful to have you as a Lexus of Jacksonville customer, Danny. It's wonderful to hear you were in capable hands with Paula. Thanks for the review!

February 05, 2026

Paula is fantastic. Very focused on customer service to me and enjoy her very much More

by Dannyromito68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Entire service dept, Brian Zehren, Moe Ghanimah, Chuck Otzel, Yohan Danino, Jack Becker, Mark Clark
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Feb 05, 2026 -

Lexus of Jacksonville responded

Danny, thank you for visiting Lexus of Jacksonville! We'll be sure your kind words reach Paula.

February 04, 2026

Excellent customer service. Friendly greeting in service lane even on the coldest day! Clean car afterward service More

by Martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
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Feb 05, 2026 -

Lexus of Jacksonville responded

Hi Martha, thank you for the 5-star review! We are thrilled to hear you had a friendly and professional service experience at Lexus of Jacksonville. See you next time!

January 30, 2026

Lexus of Jacksonville is a great dealership were Clients are treated eith utmost care. It is the only dealership that provides free food and beverages while you wait for your car to be serviced. There are o More

by Tixor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
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Feb 02, 2026 -

Lexus of Jacksonville responded

Thank you for the glowing review! We’re glad to hear you appreciated our team’s professionalism and our amenities at Lexus of Jacksonville. We’ll pass along your kind words to Raymond!

December 25, 2025

Service department was understaffed and not prepared for the amount of appointments they made My technician did not seem to care that I was upset and have experienced unsatisfactory service several times a More

by Rgag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Dec 27, 2025 -

Lexus of Jacksonville responded

We're sorry to learn about the frustration you've experienced with our service department. It's important to us that all customers feel valued and cared for, and it sounds like we missed the mark here. We want to address your concerns properly - please get in touch so we can work towards a solution. Thank you, Khai Ferguson - Service Manager - (904) 721-5000

December 24, 2025

Jovie is a good salesman he gave me all the information I requested When the work was finished he communicated the work done clearly and did some minor free work He is good Keep him More

by P.achar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Becker
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Dec 26, 2025 -

Lexus of Jacksonville responded

We're happy to hear Jovie provided all the information you needed and took such good care of your service needs. Thank you for choosing Lexus of Jacksonville!

December 23, 2025

Was promised a couple of things and dealer did not follow through, very disappointing to have spent so much money More

by gerryms1117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff, Chuck Otzel
Report | Print
Dec 27, 2025 -

Lexus of Jacksonville responded

Gerry, I'm very sorry to hear that the promises made to you were not followed through on. We want our customers to leave satisfied with their visits and happy with their purchases, and I would like the chance to assist in making things right for you. Would you please call me so that I can learn more about your situation? Thank you, Kristopher Waterman - General Manager - 904-722-4395

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