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Lexus of Jacksonville
Jacksonville, FL
773 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 773 reviews
August 30, 2025
George was very accommodating and responsive to complete my service in a timely manner! I had a limited amount of time and he did everything in his power to get me in and out as quickly as he could. my service in a timely manner! I had a limited amount of time and he did everything in his power to get me in and out as quickly as he could. More
by Sunshinenthemorn
Employees Worked With
George in service
August 22, 2025
Had service in a scheduled appointment on 3:30 pm. Typical 30 minute process was told max of 1 hour. With no update it ended at 6:30 pm after dealer is closed. Issue with service advisors normal may Typical 30 minute process was told max of 1 hour. With no update it ended at 6:30 pm after dealer is closed. Issue with service advisors normal may have bad days but manager ignored Lexus customer service ignored general manager ignored after two official complaints. They missed two Lexus deadlines. I traveled long distance despite having many oil change shops near my house but expected for top customer and service experience. Lexus was great in the past and had a great disappointment after this issue. Asking for honoring coupon became a shame for the dealer. They want to serve super rich. They did not talk look elsewhere and no value to customer. Other service guys says hi but they wont help speeding up unnecessary wait and issues from by advisor that customer had to endure the drama that is going on. Still waiting for a response…… More
by Silver Dragon
Employees Worked With
Henry Bryant
August 21, 2025
Excellent service. My car was serviced on schedule and I was provided a loaner car to use. Larry is a well experienced, professional and cordial Service Rep. who always My car was serviced on schedule and I was provided a loaner car to use. Larry is a well experienced, professional and cordial Service Rep. who always does a great job. More
by Mike
Employees Worked With
Larry Berry
August 20, 2025
I was a little disappointed with the results because George told me because I had purchased my battery at Lexus only a year ago, I would get a NEW battery to replace the one I had. Instead, my battery w George told me because I had purchased my battery at Lexus only a year ago, I would get a NEW battery to replace the one I had. Instead, my battery was recharged after waiting almost 4 hours. I had already paid $95 to recharge it to get to Lexus. George told me I could have it checked from time to time and to drive it more. Am I supposed to have the same battery recharged every year around this time for 3 years? More
by mercedac
Employees Worked With
I usually work with Henry, but he was off. I had to work with George
August 18, 2025
Had service in a scheduled appointment bat 3:30 pm. Typical 30 minute process was told max of 1 hour. With no update it ended at 6:30. Issue with service advisors ok but manager ignored Lexus custome Typical 30 minute process was told max of 1 hour. With no update it ended at 6:30. Issue with service advisors ok but manager ignored Lexus customer service ignored general manager ignored after two official complaints. I traveled long distance despite having one near my house for top customer and service experience. Lexus was great in the past and had a great disappointment after this issue. asking for honoring coupon became a shame for the dealer. They did not talk look elsewhere and no value. Other service guys says hi but they wont help speeding up unnecessary wait and emotional meltdown by advisor that customer had to endure the drama that is going on. Still waiting for a response…… More
by ucfartlover
Employees Worked With
Henry Bryant
August 14, 2025
Jeff was a great salesperson who found us the right car in the color we wanted. The whole experience was a pleasure and we would look forward to purchasing another vehicle from Jeff. in the color we wanted. The whole experience was a pleasure and we would look forward to purchasing another vehicle from Jeff. More
by Barry
Employees Worked With
Jeff Lovett
August 12, 2025
I live in South Georgia and after an exhaustive search, I bought a used 2024 Ram 2500 that I saw on CarGurus from Jacksonville Lexus. Philip Martin stayed in touch with me throughout the process, answered my bought a used 2024 Ram 2500 that I saw on CarGurus from Jacksonville Lexus. Philip Martin stayed in touch with me throughout the process, answered my questions by responding quickly and was just a pleasure to work with. No salesman xx, just straight honest dealing. I could not have asked for better. Financing with them was straight forward and no hassle. Great all around experience(if you enjoy purchasing a car- and I don't). More
by Floyd
Employees Worked With
Philip Martin
July 19, 2025
Lexus vehicle quality is only exceeded by the quality of the people and the level of customer service they deliver. Kudos to this awesome service department! With Service Reps like Paula Clemmons you know y the people and the level of customer service they deliver. Kudos to this awesome service department! With Service Reps like Paula Clemmons you know you are in exceptional hands you can trust and rely upon long after buying your your Lexus. More
by Lexus lover.
Employees Worked With
Paula Clemmons
