Lexus of Henderson - Service Center

Nice and easy Everyone was fabulous as usual in the service department. My loaner car was nice, service superb, staff friendly and efficient. It's always this way a Everyone was fabulous as usual in the service department. My loaner car was nice, service superb, staff friendly and efficient. It's always this way at Henderson Lexus. More

Nice job Lexus of Henderson Only negative is that it took too long to get through to service department on phone. They need more service operators to handle calls. But once the Only negative is that it took too long to get through to service department on phone. They need more service operators to handle calls. But once there I was treated very nice and very professional. Shuttle even took me to and from my office. I would highly recommend it More

Windshield Replacement When I called, I was transferred to Service and Shannon answered. I asked her, Is my car ready? Can I proceed to pick it up? She transferred me to, When I called, I was transferred to Service and Shannon answered. I asked her, Is my car ready? Can I proceed to pick it up? She transferred me to, Jace, and I got his voicemail and left a message. I called back an hour later and again, Jace's voicemail. I called back immediately and asked for someone else. Again someone elses voicemail. I was never able to reach anybody in Service, just voicemail messages were left 3 times. NO ONE EVER RETURNED MY CALLS. The following day, I just drove there to pick up my car from Service without ever being able to reach a Service advisor by phone. I am quite unhappy with this Service experience. NO ONE answers their phone, just voicemails. NO ONE returned my messages. More

70,000 mile service I want the best care I can get for my Lexus so I always have it serviced by Lexus technicians. Jay Dalit has helped me with my ES350 on several visits I want the best care I can get for my Lexus so I always have it serviced by Lexus technicians. Jay Dalit has helped me with my ES350 on several visits and he is knowledgeable and courteous, a pleasure to work with. I usually get a loaner, but this time I waited for my car in the comfort of the owners lounge enjoying my latte and resisting the donuts. The estimated wait time was one and a half hours, but I was actually out the door in a little over an hour. On my way out, Jay showed me how to add my wife's new cell phone to my car's information system. So why the five star rating, expert care, friendly and competent customer service, nice facility, and employees that go the extra mile for you. More

Pleasant Everything was done in a timely manner. David went above and beyond to assure I was taken care of it. He knew I was on a tight schedule and helped me Everything was done in a timely manner. David went above and beyond to assure I was taken care of it. He knew I was on a tight schedule and helped me be on my way quickly as possible More

Long wait with “appt” 2.5 hour wait 10 a.m. appt. Arrived 9:45. Just a few cars in front of me when arrived. A few cars behind mine. Last car serviced. 10 a.m. appt. Arrived 9:45. Just a few cars in front of me when arrived. A few cars behind mine. Last car serviced. More

Excellent as Always The maintenance staff at Lexus creates the most welcome and confident atmosphere of any car dealership in this city. It is evident that the staff enjo The maintenance staff at Lexus creates the most welcome and confident atmosphere of any car dealership in this city. It is evident that the staff enjoys working for Lexus. More

Great Service Lexus reminds us when we should plan a service, gives you a loaner car if necessary and helps you plan services. They are on it!!! Lexus reminds us when we should plan a service, gives you a loaner car if necessary and helps you plan services. They are on it!!! More

Detailing was awesome! Service has always been top notch. I love the special touch of working with a service rep in his office vs the public windows at other dealerships. I Service has always been top notch. I love the special touch of working with a service rep in his office vs the public windows at other dealerships. I haven't even seen this type of treatment at exotics dealerships here in town! More

Satisfied As ALWAYS David does a phenomenal job. Takes of care of business with a smile on his face. Lexus is so lucky to have him on board. As ALWAYS David does a phenomenal job. Takes of care of business with a smile on his face. Lexus is so lucky to have him on board. More