Lexus of Henderson - Service Center

Excellent, professional, thorough service Jay Dalit was very professional and got the items taken care of that needed to be addressed. I need to come back for 1 thing but overall it was great Jay Dalit was very professional and got the items taken care of that needed to be addressed. I need to come back for 1 thing but overall it was great service! He called me the same afternoon and updated me on the vehicle saying that he would have it overnight for further diagnosis. Great communication, very friendly and great experience! Thank you Jay! More

Service Jay is good and explain everything to me.. very good service. Will go again. Service area is clean, and representatives are all very nice and perfe Jay is good and explain everything to me.. very good service. Will go again. Service area is clean, and representatives are all very nice and perfessional. More

The knowledge of workers at Lexus of Henderson and Las Vegas is woefully inadequate. When we selected our ES 350 at the Las Vegas branch, we told the salesman we wanted adaptive cruise control (ACC) equal to ou is woefully inadequate. When we selected our ES 350 at the Las Vegas branch, we told the salesman we wanted adaptive cruise control (ACC) equal to our 2015 Subaru Outback. He - and the tech who gave us our orientation - indicated it was. It absolutely is inferior. Subaru Eyesight is ALL SPEED adaptive cruise control. The 2018 ES 350 works only above about 30 mph. If we had been told that - they flat out did not KNOW - we never would have selected the 2018 ES 350. At this service appointment, we asked if there was any way to upgrade our adaptive cruise control to an ALL SPEED version. The first answer, from the shop foreman, was "No. Lexus only has one version of ACC." We know that is not true, from our own research - which we did, unfortunately, too late. The service manager was courteous, but not very knowledgeable, which is really too bad, but for the shop foreman to be that ignorant is inexcusable. More

Customer Service Craig and Jay were extremely helpful and went out of their way as always to accommodate me. I wish everyone were as friendly and upbeat as they are. Craig and Jay were extremely helpful and went out of their way as always to accommodate me. I wish everyone were as friendly and upbeat as they are. More

Service review I received good service as they went out of their way to accommodate my time schedule. It would have been a 5 if I would have been able to sit with I received good service as they went out of their way to accommodate my time schedule. It would have been a 5 if I would have been able to sit with Jay to discuss my service findings . That was prevented from happening as he was tied up for 40 mi9nutes discussing a brake pad issue with another customer over the phone. I waited for 40 minutes before asking another advisor to help me get out so I could pick up an arriving relative at the airport. Art Roshon More

Excellent customer service I made an appointment to have new brakes installed on my car. The service was outstanding. The work was done in a very timely manner. The service r I made an appointment to have new brakes installed on my car. The service was outstanding. The work was done in a very timely manner. The service rep. (Stephen D.) was very friendly and knowledgeable. I was very satisfied with my experience and will continue to use the service dept. in the future! More

good service I was taken care off properly, when issues arose they were handled. I've had a few problems with the vehicle but they were handled. I was taken care off properly, when issues arose they were handled. I've had a few problems with the vehicle but they were handled. More

Customer service at its best Service writer David terrella was extremely helpful and informative. David kept me up to date with my vehicle, let me know what else I needed to do. H Service writer David terrella was extremely helpful and informative. David kept me up to date with my vehicle, let me know what else I needed to do. He always greets me with a smile and a handshake, made me feel at home. More

Roger c Great service! All employees were very friendly, courteous and very knowledgeable. My appointment was on time and the work was completed in a timely f Great service! All employees were very friendly, courteous and very knowledgeable. My appointment was on time and the work was completed in a timely fashion. More

Scheduled maintenance David scheduled a loaner since my 30,000 mile scheduled maintenance was going to take a little longer than a regular service job. The loaner was a ve David scheduled a loaner since my 30,000 mile scheduled maintenance was going to take a little longer than a regular service job. The loaner was a very nice and new ES 350. Good luck getting this treatment at other dealerships. More