Lexus of Henderson - Service Center

David helped with my service and gave me all the appropriate information needed. Such a quick an easy process. appropriate information needed. Such a quick an easy process. More

Sucks because I have had a good experience here before, but this time Tyler the person who helped me, forgot to tell me my car was ready, and only told me once I asked him almost 6 hours later for an updat but this time Tyler the person who helped me, forgot to tell me my car was ready, and only told me once I asked him almost 6 hours later for an update, after he said it would only take “a couple hours”. Then when I asked for a lyft back he said ok, but never sent one and I waited 30 minutes and realized I wasn't gonna get a response and had someone drop me off at the dealership only to find out that Tyler's office was locked and lights were off, so I went to the other service manager for him to help me get my car, Im sure this just happen to be a bad day because like I said, I believe Tyler was the one that was super helpful with me in the past with my car. Just sucks I had to go through it. Especially cause I needed a car. More

The entire service staff are extremely competent, friendly and professional especially Tyler who is always excellent. friendly and professional especially Tyler who is always excellent. More

All service work was completed in a timely manner. The service department kept me updated on progress and expected completion time. Very happy with Lexus of Henderson. The service department kept me updated on progress and expected completion time. Very happy with Lexus of Henderson. More

Service manager was great. However, when I came to pick up my car after a simple oil change, I had to wait almost 40 minutes until my manager was free. It took 30 seconds to ch However, when I came to pick up my car after a simple oil change, I had to wait almost 40 minutes until my manager was free. It took 30 seconds to check out. You should have a cashier for everyone to use when checking out. More

Lexus of Henderson is beyond amazing🤩 They not only provided a solution that I'm more than happy to accept to fix my vehicle, but they also provided a rental vehicle that is top of the line and new bas provided a solution that I'm more than happy to accept to fix my vehicle, but they also provided a rental vehicle that is top of the line and new basically. If there is such thing as A 6 star customer service rating, the dealership would be a 10. That's how amazing this dealership is, they are beyond a made up scale and more. More

Everyone treats the customers great. Enjoy having a cappuccino while waiting. I love that they wash my car also. Enjoy having a cappuccino while waiting. I love that they wash my car also. More

A very bad mistake on the purchase date was made in the EDRS! Instead of year 2024 someone typed in 2021. Upon online registration I saw a charge of $4000+. Being from out of town I had thought Nevada’s EDRS! Instead of year 2024 someone typed in 2021. Upon online registration I saw a charge of $4000+. Being from out of town I had thought Nevada’s registration was much more expensive than California and New York! I almost paid it. Good thing I checked the detailed charges and saw some items indicated penalty and late charges, etc. Puzzled, I immediately stopped the online process and went to DMV to clarify. That’s when I was told about the wrong date. More

Dealership has great employees willing to help you in every way possible with your vehicle. We love this place. every way possible with your vehicle. We love this place. More

Had an appointment. No set appointments accepted. Wait time was ridiculous. I had to wait 3+ hours for a first time 5000 service. Time to find another option. No set appointments accepted. Wait time was ridiculous. I had to wait 3+ hours for a first time 5000 service. Time to find another option. More