Lexus of Henderson - Service Center

I drive from Summerlin instead of the closest Lexus dealership to me as I feel so comfortable at the Henderson office and I feel their honesty is very much appreciated. dealership to me as I feel so comfortable at the Henderson office and I feel their honesty is very much appreciated. More

I'm not 100% sure of this, but it was more than just a little suspicious. I check things on my vehicle, and noticed that the tires were over inflated by 5.5lbs the entire way around the truck when it was little suspicious. I check things on my vehicle, and noticed that the tires were over inflated by 5.5lbs the entire way around the truck when it was returned. I st them back to factory spec, and did the three plus hour drive home. The next morning, my TPMS indicator was on. I checked all four again, and one was 6lbs low. I live at 7000ft, and there was a big temperature change the previous night, so I didn't think much of it, and just put some air in it. Next morning, same thing. I inspected the tire this time, and found a screw stuck in the tread. When I removed the screw to plug the tire, I noticed it looked suspiciously like a Toyota/Lexus trim screw. All I buy are 4x4 Toyota products and I've taken a few apart and put them back together. Minus the torn up head from driving on it, it's an exact match to the ones holding the rear interior panel of my FJ Cruiser in place. I find it extremely suspicious that this type of screw was in the tire, and the tires were over inflated just enough that the TPMS sensor wouldn't come on until I was well away from the dealership. I can't prove it, but reading this, wouldn't it make you a bit suspicious too? If that is what happened, they could have killed me. Over inflated tire with a screw in it, driving 3 plus hours on a 70mph highway, with drastic altitude changes is not a safe combination. I really hope that's not what happened, but when you put all of the pieces of the puzzle together, well, I'm sure you understand why I would be a bit suspicious. More

James is quick and responsive to our needs! … we surely recommend this dealership to our friends and family!… we are happy we choose Lexus of Henderson and not mentioning their coffee shop feel … we surely recommend this dealership to our friends and family!… we are happy we choose Lexus of Henderson and not mentioning their coffee shop feel in the lounge!… James is an asset to your company!… Thank you 🙏 More

It is always a pleasure to work with Tyler in service. He is kind and never pushy He is kind and never pushy More

This is my second time buying a vehicle through Lexus Of Henderson and I’ve had good experiences both times. Thank you Kim Tran for my latest purchase! Henderson and I’ve had good experiences both times. Thank you Kim Tran for my latest purchase! More

Professional and prompt from the moment you pull in. The lobby is comfortable and they are great with communication. The lobby is comfortable and they are great with communication. More

my service representative was fantastic. I really love your dealership. I have such great experiences every time I’m there. I know that I pay more than I would if I went to a local automotiv I really love your dealership. I have such great experiences every time I’m there. I know that I pay more than I would if I went to a local automotive repair, but it’s so worth it! You all do such a great job from start to finish! More

They were courteous friendly and was quick to register my car in for service and got it back in a reasonable amount of time car in for service and got it back in a reasonable amount of time More

Good and friendly easy to communicate with and happy to have a pleasing rewards program for steady business and ten new sales have a pleasing rewards program for steady business and ten new sales More

Fantastic job on the work, and were sensitive my time constraints. They did the best they could to accommodate my emergency! Thank you! constraints. They did the best they could to accommodate my emergency! Thank you! More