Lexus of Henderson

Customer for Life I cannot say enough wonderful things about my experience with my sales representative, Eldred, during the process of leasing my 2018 Lexus IS 300 F Sp I cannot say enough wonderful things about my experience with my sales representative, Eldred, during the process of leasing my 2018 Lexus IS 300 F Sport. Since this is my first adult purchase before I graduate college, I often need reassurance about oil changes, additional miles, etc. Eldred has been a true friend throughout these past six months of my relationship with Lexus, and I will absolutely refer Eldred to anyone seeking a luxury vehicle and unmatched customer service. More

Purchase of a 2017 Lexus ES 300h From start to finish it was a wonderful experience. Our Sales person Fabian was very knowledgeable & accommodating. We never felt pressured. They From start to finish it was a wonderful experience. Our Sales person Fabian was very knowledgeable & accommodating. We never felt pressured. They went over the top to help us get the right car and make the best deal possible. Very Happy & Satisfied. Highly recommend Lexus of Henderson! Mike & Temple Fleckner More

Service Department Took my 07 Lexus gs430 in for service. Work with Phil the service department manager. Was very helpful and getting my car fixed on some recall work. H Took my 07 Lexus gs430 in for service. Work with Phil the service department manager. Was very helpful and getting my car fixed on some recall work. He didn't even charge me for the diagnostic fee.. since I brought my car in late and it was going to be there overnight I asked if he had a loner and he said no they were out but he made a phone call to his manager and offered to give me a rental free of charge from Enterprise without hesitation. When I got there and dropped the car off they had a brand new RX 350 2017 model and offered it as a loaner.. I didn't even have to pay for the gas upon return as I was going to fill it up as a courtesy. This dealership bends over backwards for pre-existing Lexus owners and continues to strive with service excellence and customer service. Kudos to the service department and to the service call center that takes the initial call. More

“The Best Experience Ever” I just leased my new Lexus from Lexus of Henderson and had an amazing experience! I dealt with Tito Deleon and Craig Breuer. They were both exceptio I just leased my new Lexus from Lexus of Henderson and had an amazing experience! I dealt with Tito Deleon and Craig Breuer. They were both exceptional throughout the entire process. Leasing a luxury vehicle I expect to pay more per month than if I were getting a non-luxury vehicle. I also expect the level of service to be commensurate with the price of the vehicle. I was thoroughly impressed with everything that Lexus of Henderson provides its customers from the loaner cars, free cash washes and free pastries in the amazing service lounge! If you’re in the market for a new Lexus go to Lexus of Henderson!! More

Ripped my uncle off Sold my elderly uncle a lexus is250c. Great car. I looked at the sticker and it said $650 for a windscreen. We went back 2 days later and asked about Sold my elderly uncle a lexus is250c. Great car. I looked at the sticker and it said $650 for a windscreen. We went back 2 days later and asked about the windscreen. They told us it was with the car and must have been stolen out of the car after he purchased it. REALLY??? $48K for a car and this is their response??. Criminals. Buy lexus in Utah. Elderly will be taken advantage of obviously. This is why car dealerships and Lawyers have the same reputation in las vegas. We know who the real criminals are. More

Great Experience! I had a great experience !! Thank you Tito for your expertise and knowledge! You were a huge help in my decision for a new car! Robert Wilc I had a great experience !! Thank you Tito for your expertise and knowledge! You were a huge help in my decision for a new car! Robert Wilcox More

Waste of Time If you are in the Market for a New Lexus either Leased or Financed in my Case A Leased Option "dont waste your Time" Spoke with a Sales Person over t If you are in the Market for a New Lexus either Leased or Financed in my Case A Leased Option "dont waste your Time" Spoke with a Sales Person over the Phone gave them all the info necessary even a Deposit, given I have a good Payment History and good enough Credit Score and Income, I took this Dealer an unacceptable amount of time to Give me a "NO" Response "Finance Department try a little Harder" More

The worst car buying experience in over 20 years of buying cars. They insisted I needed to tell them the payoff amount for my trade before they could tell me what the trade allowance would be. Wrong buying cars. They insisted I needed to tell them the payoff amount for my trade before they could tell me what the trade allowance would be. Wrong that is a trick to try and steal any equity you may have in your car. Second they tried they what are your payments game and I made up a payment amount. My current payment does not matter what matters is what is the payment on the new car. Beware of car dealerships that use these tactics. The internet sales department is basically clueless so don't even bother to deal with them. Trust me when I tell you this go to the LEXUS dealership on Sahara and save your self the aggravation and the possibility of being ripped off. More

Overall this experience has been exceptional. Not only has Tito been very helpful and informative, but such a pleasure to work with! He defiantly made the experience comfortable and fun. I have always lo has Tito been very helpful and informative, but such a pleasure to work with! He defiantly made the experience comfortable and fun. I have always loved having a Lexus and would defiantly recommend this dealership! More

We had an exceptional experience last week purchasing our 2013 Lexus RX350! This was our second purchase in the past two years at Lexus of Henderson, we came in yesterday so I could drive the new RX350. I w 2013 Lexus RX350! This was our second purchase in the past two years at Lexus of Henderson, we came in yesterday so I could drive the new RX350. I wanted to be sure I liked the way the SUV model drove, since I was driving a 2011 Lexus ES350. I scheduled an appointment with Paul Dackow, who gave us the best new car-buying experience we have ever had two years ago as well again this time! He was friendly and knowledgeable about both the car I had been driving and the new different model. His enthusiasm and love of the product was contagious. The test drive and trade-in evaluation both went exceptionally smooth. Paul was even able to show us the two exact cars I was considering(RX350/RX450h). Of course I loved the new RX even more than my ES and was very excited by all the new features, especially in the area of safety. We went home to consider it further and when we reached our decision, Paul took it from there and told us with 2 hours prep time, the new car would be ready and we could complete the transaction that same day. We came back to the dealership and Paul processed the paper work very promptly, then took us to meet with Jeff Savage, the Finance Manager. Jeff was also not only happy and friendly, but amazingly efficient at getting all the financing papers locked down, printed and signed by us in record time. We returned to Paul and the Sales Manager Justin Mackie who spent a good 45 minutes or more going over all aspects of the new car and answering all our questions. When we drove off the lot an hour and a half later, we were elated with our purchase, the excellent value and the overall experience. My husband was so thrilled to have a Sales Manager take time out of his schedule to explain the features Lexus Enform! We enjoyed working with you once again and are most grateful for introducing us to Justin and Jeff. More