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Lexus of Henderson

Henderson , NV

4.8
7,763 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,763 reviews

December 03, 2020

Both the service and Jay our service provider , not Craig, was outstanding. Miss the free car washes and coffee/donuts while one waits. But sure that will come back after COVID. More

by MSCHWEITZER8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay was our service provider not Craig, Craig Kelly
Dec 04, 2020 -

Lexus of Henderson responded

We are so happy to hear that Jay could assist you! Thank you very much for this feedback about your recent visit to Lexus of Henderson. We look forward to working together in the future!

December 03, 2020

The service was great. Thank you for the wonderful service. Excellent communication back and forth. I really appreciate the good job taking care my car. More

by Chih Kang Hu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Jimenez, Charles Holliday, Craig Kelly, Joshua Pascual, Robert Mirrer, Martrell Fantroy
Dec 04, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

December 03, 2020

The service is always phenomenal! I appreciate the prompt responses from the service department and turn around time with repairs. We love Lexus of Henderson! More

by Robert McCall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
Dec 04, 2020 -

Lexus of Henderson responded

Thank you, Robert, for reviewing Lexus of Henderson! It's great to hear that our service department continues to impress you and we look forward to working with you next time.

December 03, 2020

Craig Kelli, service director, went out of his way to extend to us excellent customer service and we will definitely be coming back for another Lexus purchase! The treatment we received was unbelievable! More

by Deborah K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Kelly
Dec 03, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us, Deborah! We appreciate your support and are thrilled to hear that Craig delivered such an outstanding service experience. We are wishing you safe travels and will be sure to pass on the kind words! - The Lexus of Henderson team

December 03, 2020

Love Lexus service department always nice when we take our 2 cars in to service. The communication has improved over the last couple of years with the service person assigned. More

by debbiemiller1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
Dec 03, 2020 -

Lexus of Henderson responded

Debbie, thank you for the review! We are grateful for your business here at Lexus of Henderson, and it is always a pleasure to service your vehicle here. We look forward to your next visit!

December 02, 2020

I’ve had many dealings over the years with BMW and Mercedes dealerships. Cars are great, service always lengthy and expensive. I bought my Lexus at Lexus of Henderson because it had exactly the equipm More

by Joe G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service: Jay Dalit
Dec 03, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us, Joe! We strive to deliver efficient and accommodating service, and it is fantastic to hear that this was reflected in your time working with Jay. Drive safely, and we hope to see you back at Lexus of Henderson!

December 02, 2020

As usual the Lexus service team took excellent care of my car repair. They also extended that same level of care to me. Kudos Lexus for doing it RIGHT More

by gmoney_222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella, Craig Kelly
Dec 03, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson to take care of your vehicle. We are proud to have earned your business and we look forward to seeing you during your next service visit!

December 02, 2020

Excellent leasing experience from the start. Michelle Suson was clear, concise, and very detailed in her communication. I enjoyed the stress free environment. Good job! More

by rdmag0429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Kaye, Michelle Suson
Dec 03, 2020 -

Lexus of Henderson responded

That's what we love to hear! It's wonderful that Michell made your leasing experience so straightforward and transparent. Thank you for choosing Lexus of Henderson, and we hope you're loving your new ride!

Dec 03, 2020 -

rdmag0429 responded

❤️

December 02, 2020

I go to the dealership because because the people are friendly the service is impeccable they treat me very very well and they do everything they say they’re going to do I won’t think of taking my car an More

by DAN@EMBLAZON.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Dec 03, 2020 -

Lexus of Henderson responded

Thank you, Dan, for posting about your recent experience with our Lexus of Henderson team. We are grateful to have earned your trust and we're glad to hear that you are treated with 5-star service during every visit!

December 02, 2020

Excellent Service, communication is great. Thanks again! I would like to follow adviser for next service and keep my car in good condition, great place to visit! More

by jackchi168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
Dec 03, 2020 -

Lexus of Henderson responded

Thank you for the review! We couldn't be more pleased to hear that you had a good experience working with our team at Lexus of Henderson, and we look forward to your next visit!

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