Lexus of Greenwood Village

I have had a mediocre, mixed experience with Kuni so far. And really want to be able to give the dealership 5-stars next time around. I might consider doing business with them again for the following upsides And really want to be able to give the dealership 5-stars next time around. I might consider doing business with them again for the following upsides: larger inventory than others in the area, more conveniently located, very friendly staff and super welcoming environment, awesome tech specialists to help me learn my new car, finance guy was pretty fun, managers allowed me to correct some mistakes, good service department (so far)... I do love my new ride :) I ultimately ended up in a better, decent deal on a new car lease and feeling okay with the current situation. Especially given the weird market we are in today. I made some rookie mistakes, because they were so nice about everything. Allowed myself to get talked into an initial lease on a cheaper car I didn't really like, and also signed up for some extra (expensive, unnecessary) coverages that were not what I thought or wanted. There were a lot of miscommunications with my sales team over additional coverages. I should have personally taken more time to fully read through the brochures before signing, and not just trusted the great sales pitch. Some coverages I'm still happy with (fingers crossed) and others not so much. The manager was quite generous in letting me upgrade the car into something that better fit my preferences. I think he did his best to correct a few bad choices, after I'd already signed paperwork. I'm still skeptical that a 6%/.00252 (interest rate/money factor) makes sense for someone who has excellent 800+ credit. Hence, my lease is costing about the same (if not more) than it would have been to buy the same car at a 3% interest rate (not including extra coverages); certainly not typical. But I can live with it. FYI: Starguard does not include benefits of AAA and roadside assistance, towing, ect. Clear mask is only partial and does not cover the full exterior of a car. Do not sign anything until you really like the car, read all the fine print and know the cost breakdowns. Otherwise, you loose your ability to negotiate a better deal, or worse get stuck in a car you don't like. Hope this review is helpful to others. More

An "appointment" with the service department means only that there is room somewhere on the lot to squeeze your car in. It definitely does not mean that someone will begin to look at your car at, or anywhe that there is room somewhere on the lot to squeeze your car in. It definitely does not mean that someone will begin to look at your car at, or anywhere even near, the appointment time. The result is that, no matter how early in the day your appointment is, you should expect a call late in the day giving you some excuse about why the repair is taking longer than expected and the dealership will have to keep your car overnight. They strongly discourage you from "waiting" because they know there is slim to no chance at all that the repairs will be done promptly. In sum, "appointment" is a misnomer. The work, itself, once they finally get around to it, is fine. More