Lexus of Greenwood Village
Greenwood Village, CO
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I bought a GX CPO from this dealership and they knowingly sold me a vehicle with substantial rust. After receiving a customer satisfaction survey from the GM, Bill Lamphere, and General Sales Manager, Scott sold me a vehicle with substantial rust. After receiving a customer satisfaction survey from the GM, Bill Lamphere, and General Sales Manager, Scott Mendelsohn, I reached out for help to treat and protect the undercarriage and they said no. But they offered to trade in and buy another vehicle from them. No thank you. Buyer beware of this dealer. Do not recommend. Do better Bill and Scott. Disclose if a vehicle has rust and let us, as the buyer, make the decision. Be honest or take accountability and help your customers be satisfied. You are Lexus and you are selling “certified” rusted vehicles. More
I such such an amazing experience with Eleanor Shepherd as my service consultant. She was amazing to work with. She updated me and was completely honest throughout the entire process. Will return and ask f as my service consultant. She was amazing to work with. She updated me and was completely honest throughout the entire process. Will return and ask for her every time. More
I reported the issue the very minute I drove the car home day of purchase. my concerns for the safety of the vehicle fell on deaf ears. as an update, I have had the pleasure of working with Jared in service day of purchase. my concerns for the safety of the vehicle fell on deaf ears. as an update, I have had the pleasure of working with Jared in service Who properly diagnosed the issue confirmed my concerns and follow through with clear communication as well as a solution. He is a great asset to your company. He understands the value of service and more importantly that the value of the client should not be based on the value of the purchase. More
Deceptive unethical and corrupt… Was taken aback at how the dealership looks versus the completely low class caliber of management! truly shameful the dealership looks versus the completely low class caliber of management! truly shameful More
We had such a lovely experience buying. a 2024 Lexus. The place is beautiful. Everyone was so nice and friendly! Jack and Mo both were awesome and helpful and made the experience both ea a 2024 Lexus. The place is beautiful. Everyone was so nice and friendly! Jack and Mo both were awesome and helpful and made the experience both easy, informative and seamless. I love my car as well! More
Appreciated each person that we worked with. Greg Wilkins was very helpful and respectful. He asked insightful questions and listened well. Kifah in finance was also helpful. The transaction we Greg Wilkins was very helpful and respectful. He asked insightful questions and listened well. Kifah in finance was also helpful. The transaction went smoothly and quickly. We hardly had time to enjoy your wonderful facilities. Thank you for respecting our time! Also, the full tank of gas was a very nice touch. More
We were met on arrival by a surly young man who had us fill out a form and invited us to wait until someone was available to help us. Upon query he advised it would be about half an hour. After an hour wa fill out a form and invited us to wait until someone was available to help us. Upon query he advised it would be about half an hour. After an hour wait among locked cars on the showroom floor, no information available, and no further contact, we left. I am happy that this dealership neither needs nor wants our business. If we decide to pursue purchase of a Lexus, it will definitely be at a different dealership. More
Excellent service. Always fast and efficient. They always keep you informed and will highlight what is needed and what can be postponed. Always fast and efficient. They always keep you informed and will highlight what is needed and what can be postponed. More