Lexus of Fremont

scam place i took my car in for a re call and they stole money from my car and paint chip my car really bad. the service manager was very professional and accom i took my car in for a re call and they stole money from my car and paint chip my car really bad. the service manager was very professional and accommodating, gave me a 100$ gift card, but it was NOT worth the trouble of going out of my way to having to keep driving back and forth. they did a terrible job "repairing" the damage because he just added a polish on top which looks terrible, but he said the reason he did that because in order to really fix it theyd have to pain the whole front bumper. this is outrageous, I have already told many people to not trust this place, and I am a business owner myself with big clientele. More

quick and easy Started email thread with Jenny, however, mostly worked with Amara for all the face to face conversations. Amara made the process quick and easy, with Started email thread with Jenny, however, mostly worked with Amara for all the face to face conversations. Amara made the process quick and easy, with this being my 1st car in USA. Amara explained the entire process in detail. The only issue I have is that i was expecting a call over the weekend, for tour of the car, which i didn't get. but apart from that, the process of leasing a new car was very smooth without any major hiccups. More

The service consultant was very helpful & friendly Excellent customer service & on time . I love the loaner. My car was so cleaned & the gas tank was fully filled up due to service recall. Excellent customer service & on time . I love the loaner. My car was so cleaned & the gas tank was fully filled up due to service recall. More

Truck purchase Fred was great to work with and he helped answer all our questions. The price listed was a fair price for the make, model and features of the vehicle. Fred was great to work with and he helped answer all our questions. The price listed was a fair price for the make, model and features of the vehicle. More

Happy buying new vehicle at this dealer laning to get a new car for my wife and after talking to Yetzy on the phone,we came to the dealer few week later,we met Jimmy, he showed us explain t laning to get a new car for my wife and after talking to Yetzy on the phone,we came to the dealer few week later,we met Jimmy, he showed us explain the model which we interest in and took us to the yard to find the one we want and it is a big car lots,we found it and the processing was smooth,he help us on the good ways to financing,Danny dang help the rest of the financing process,Next day we came to pick up the vehicle because the car we want still has the plastic wrap all around that day and it had couple miles on it, Steven came out to help us to know the new things of this car and we drove home happy.Thanks all of you guys Nice to meet these people here at Magnussen Lexus More

Last Service they did not complete job On the last Service I asked them to check spare tire due to a planned drive. Note they had to enter this area because a tire rotation was due anyways On the last Service I asked them to check spare tire due to a planned drive. Note they had to enter this area because a tire rotation was due anyways and they needed to get the key lock for the wheels. Later noticed rolling clinking sound in car. Discovered technicians has not reinstalled spare tire locking bolt and just put it in the tray this was the rolling sound heard during driving. the wheel lock was also not returned to it's proper holding place. If all things are not put back in the order they came to the shop the service is incomplete. Not a happy customer. I could go on about issues with previous service appointments I would just say this service department is sloppy and does not check their work before releasing the car to customers. More

Pleasant Expierience! Everyone we dealt with was very nice and attentive to our needs. Especially Jim, our salesperson. Your finance manager worked his magic to get us the Everyone we dealt with was very nice and attentive to our needs. Especially Jim, our salesperson. Your finance manager worked his magic to get us the best finance rate and he did. I’m happy with my car and the service.. Thanks More

Service Par Excellence Great service center. Would not mind waiting for a couple of hours for the service. My advisor always kept me updated with the service performed and Great service center. Would not mind waiting for a couple of hours for the service. My advisor always kept me updated with the service performed and status. Her recommendations are right on. Didn’t feel like she’s just adding things to get as much money as she can. Great place to be to get service for my G470. More

Efficient and professional. We accidentally left a handicap placard behind in a loaner vehicle after turning it in. Upon reporting our loss the placard was back in our hands 2 We accidentally left a handicap placard behind in a loaner vehicle after turning it in. Upon reporting our loss the placard was back in our hands 2 days later. My wife was very grateful. I was impressed. This Is what we will remember for many visits to come. More

excellent team I was welcomed and treated with respect. Jimmie Wong the sales agent was very professional and so was his boss.The finance department was also very p I was welcomed and treated with respect. Jimmie Wong the sales agent was very professional and so was his boss.The finance department was also very professional and respectful of my time and did explain matters in detail.Before I drove off in my 2019 ES300h the technical expert did go over all the technical features in the car and offered me to come back if I had any questions or needed any help. Great team and I have already recommended the place to a friend. Ron W More