Lexus of Fremont

I have very tied schedule I had good service 2015. That’s why I came back to this location. Unfortunately I didn’t get full and good service this time, my brand new car wasn’t I had good service 2015. That’s why I came back to this location. Unfortunately I didn’t get full and good service this time, my brand new car wasn’t clean as new car, they ask me to come back / which it was my second visit already/ Honestly I don’t leave close by, I came Saturday I had appointment and everything didn’t complete same day, I had to come back on Sunday again then they ask me came back another time to get washed my car?!?! Seriously, More

Easy buying. Kept the Promise on Pricing. Had several bad experiences with European brand dealers. They promise a price and when you arrive and decide to purchase they push you to finance els Had several bad experiences with European brand dealers. They promise a price and when you arrive and decide to purchase they push you to finance else Price is higher. Waste of time stressful and not easy. This is the second time I had easy buying experience. Price was negotiated over the internet and they kept the promise without any ifs. When I arrived at Magnussen Fremont there was no surprice. Berney the sales person was great. Easy to work with. Also Magnussen had a technology expert to explain the some of the safety features after a week. Overall experience was good. No surprises in the Finance department too. Straight answers from Rick Choudry, Didnt feel the stress. My wife and kids loves the SUV RX350. Will buy it again from Magnussen Fremont. More

Great The was good experience going to you dealer , I’m find we’re I looking for .good customer service my wife she’s happy because she fine the car they The was good experience going to you dealer , I’m find we’re I looking for .good customer service my wife she’s happy because she fine the car they always want More

We were treated with respect and friendly. Our sale specialist, Sonny Alvarez showed us his professionalism and patience with respect to us. He spend enough his time with us to explain all the Our sale specialist, Sonny Alvarez showed us his professionalism and patience with respect to us. He spend enough his time with us to explain all the details, gave us enough time to view the choices and test drive different models without tiring. This is our first time visit your Fremont dealership, we enjoyed the trip, we love the car and our sale specialist, we decide to purchase the car without much hesitance. We highly recommend Mr. Alvarez and will refer our friends to him. More

It was great experience It was the first time for me to visit Magnussen Lexus of Fremont. I just walked in. I did not know any body. Only I was looking new car for replacem It was the first time for me to visit Magnussen Lexus of Fremont. I just walked in. I did not know any body. Only I was looking new car for replacement. It was good for me that I could meet Robert. He made very good presentation and I decided to follow to his instruction. Other staffs I met, all of them, are so kind. I could enjoy my shopping. More

Excellent facility and friendly, capable sales rep I came to Magnussen Lexus of Fremont via Costco Auto program. It didn't disappoint me. The facility is great and all employees are friendly, especia I came to Magnussen Lexus of Fremont via Costco Auto program. It didn't disappoint me. The facility is great and all employees are friendly, especially my sales rep - Tristan Yi. Tristan is knowledgeable and not pushy. He presented me all the options and explained to me pros and cons. It's a no pressure shopping experience and I enjoyed it very much. The reason I didn't give it a 5 stars is because of the finance department. I don't want to name names but he certainly can do better such as putting on a smile and analyzing pros and cons with warranty, instead of a condescending tone. More

My Lexus car shopping - Excellent I have the best car shopping experience with Magnussen Lexus. Robert Sun provides an excellent services from beginning to the end. Bravo!! I definitel I have the best car shopping experience with Magnussen Lexus. Robert Sun provides an excellent services from beginning to the end. Bravo!! I definitely highly recommended this car dealer to my friends. More

I got a good car but service was horrible If I had not gotten a car with less miles than advertised, I would not have given them my business. I had to go there twice because the first time I w If I had not gotten a car with less miles than advertised, I would not have given them my business. I had to go there twice because the first time I went there, non of the salespeople talked to me. They ran past me to get to either white or asian couples so I left. I was there with a friend who was like lets go back since you found the car you like. I went back an hour later and the same treatment, so I was going to walk out and I saw one asian salesman Doan who might have been coming from the back who I stopped and asked for help. I was still pissed about the treatment but my sales guy was nice . He asked me if I wanted to go on a test drive and when I turned on th car, the mileage was 15k less than advertised. I had them verify that the mileage was accurate so my salesman got one of the easiest sales of the day. To that one salesman who looked at me and my friend and then decided to talk to the white couple ( who brought nothing) never judge a book by its cover. Its not like I went in there with sagging jeans or holding my crotch. To make matters worse , I had my financining through a credit union so I was set but thought I could put my downpayment on my credit card, they told me I could only put 2 k so I could bring a check back the next day for the remaining 6 k, well I realized that I had paid off a bill and I had an extra 2 k to put down so I brought a check for 8 k instead of 6. The finance manager looks at the check and then asks me if I have enough money in my account to cover the check! I guess we all as black people just come into a Lexus dealership writing bad checks. The only good part of this transaction was I went in looking at a car tha was three years with 30k miles advertised and ended up with a 3 year old car with 15 k original miles. More

It was great experience purchased a new car here Eric gave us a great walk through the parking lot to see all the options they have to offer. We had both our last 2 options parked side by side. He i Eric gave us a great walk through the parking lot to see all the options they have to offer. We had both our last 2 options parked side by side. He is an awesome salesman. More

Had the exact car I wanted! I saw the exact car I wanted online. I set up my appointment over the phone, My last car was a Lexus so it was just a matter of taking a quick test dr I saw the exact car I wanted online. I set up my appointment over the phone, My last car was a Lexus so it was just a matter of taking a quick test drive & see what financing deal I could get. They were very professional and quick. Definitely will by my next Lexus this dealership. More