Lexus of Fremont

great customer service skills, pleasant to deal with Eric Da Silva helped me with my new car, he was more than patient, accommodating and did't make the new car buying experience more stressful. He didn' Eric Da Silva helped me with my new car, he was more than patient, accommodating and did't make the new car buying experience more stressful. He didn't try to pressure me to buy additional items. He has great interpersonal skills. More

very good Robert Sun, sales, did a great job for us. We did buy a car after working with him for a number of hours. xxxx zzzz Robert Sun, sales, did a great job for us. We did buy a car after working with him for a number of hours. xxxx zzzz More

Superb customer service This is my second Lexus. My first one lasted 212,000 and 13 years. I probably could have driven it longer but I really wanted a new car with all the This is my second Lexus. My first one lasted 212,000 and 13 years. I probably could have driven it longer but I really wanted a new car with all the new technology. Magnussen had a number of cars to chose from. I am sold on the Lexus brand and the people at Magnussen were great to work with. More

very nice and smoothy experience Jimmy helps us a lot. We finally find the car we want. We bought it. Everything went smoothly. I recommend whoever want to buy lexus car, just go and Jimmy helps us a lot. We finally find the car we want. We bought it. Everything went smoothly. I recommend whoever want to buy lexus car, just go and make appointments with Jimmy. More

really bad service from front desk to manager I bought used Acura RDX and leaved at the dealer to fix the wheels...I called back for the next day to confirm I could pick up the car.... but the fr I bought used Acura RDX and leaved at the dealer to fix the wheels...I called back for the next day to confirm I could pick up the car.... but the front desk quick connected me to the sales and I had to hold on phone over 30 minutes and no once could find the salesman..I had to hung up and called back many times and asked her to connect me to the sales manager ...and also no once picked up I was on phone waiting for the phone kept rang . Finally I left the message my name my phone # to manager I forgot the name but no one called me back . The salesman Bernie told me my car guaranty bumper to bumper but once I saw the front bumper loose I asked him to fix for me he said ..he didn't know they could fix it or not ..Is that right? before I didn't pay for the car yet they were really good service but after I paid it ..their behavior absolutely change ..he said called me back to make appointment...I did make appointment with him on Sunday 3/ 17 to fix me front bumper but he texted me back said I couldn't see you today for the loaner ...Could some top manager at Magnussen Lexus give me the answer? Is that the way you guy treat your customer? More

This is the best dealership from sales to service. I have purchased nine cars from this dealer. Bennie Carter is fantastic and the purchase experience is outstanding. I have always used their service I have purchased nine cars from this dealer. Bennie Carter is fantastic and the purchase experience is outstanding. I have always used their service department and they are amazing. I highly recommend this dealership. More

install a dash-cam which I have purchased from Amazon I have finalized Lexus RX 350 deal with although my delivery is on Friday i had requested the team to install a dash-cam which I have purchased from A I have finalized Lexus RX 350 deal with although my delivery is on Friday i had requested the team to install a dash-cam which I have purchased from Amazon i have been told that it would chargeable and the charges would be 200$ .... My friend owns Lexus and for them, their dealer have done it for free. No issue with sales team More

Excellent customer service ! They were extremely nice and answered all questions I asked. They took their time to take me through all the steps. It was a wonderful experience. ! They were extremely nice and answered all questions I asked. They took their time to take me through all the steps. It was a wonderful experience. More

Jim Maroudas is an excellent sales person!! I purchased a used 2015 Lexus GS 350 F sport from Manussen Lesus of Fremont on 3/3/19. Jim Maroudas was my salesman. I walked into the dealership in t I purchased a used 2015 Lexus GS 350 F sport from Manussen Lesus of Fremont on 3/3/19. Jim Maroudas was my salesman. I walked into the dealership in the market for a used IS or GS F sport. I walked in and asked the receptionist for a sales person. They paged an for availble sales person and I was assigned Jim Maroudas. I was torn between the IS and GS F sport models. Jim was very accommondating and allowed me to test drive 2 of each F sport models. Bottom line, I walked out with a Magnussen certified, 2015 GS 350 F sport and it was very pleasant experience!! I highly recommend Jim Maroudas and Magnussen Lexus of Fremont!! More

Overall Magnussen Experience This was for new car purchase. The interaction and Sales support was excellent. So the rating is just for the Sales Experience. However, I later d This was for new car purchase. The interaction and Sales support was excellent. So the rating is just for the Sales Experience. However, I later decided to purchase some accessories from your Service/Parts department. Called multiple time could not get a person to answer to see if you had the items in stock or needed to order. .Left a message , never got a call back. Decided to submit a on-line request. Still no follow-up or call back. Ending up coming into the dealership to purchase the parts . Had to order some of the accessories , therefore, need to schedule another trip back.. The person at the parts desk was helpful so no issue there. I will most likely take my car to another dealership for servicing as this does not seem to be an area that is monitored or focused on here. More