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Lexus of Cherry Hill
Mount Laurel, NJ
691 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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October 04, 2007
Service department is extremely unfriendly. Scheduled an appointment for 9:00 AM, though they didn't take the vehicle until after noon. The vehicle is a Certified Pre-Owned Lexus and the service writer did appointment for 9:00 AM, though they didn't take the vehicle until after noon. The vehicle is a Certified Pre-Owned Lexus and the service writer did not know what a Certified Pre-Owned vehicle was. My RX330 was even purchased from the same dealership. The service writer was extremely rude and insisted that I agree to pay an hourly fee for evaluation and that they would later determine if my problem was covered under any warranty, even though Lexus CPO vehicles are basically covered from bumper-to-bumper. The rattle was eventually fixed at no charge, though it took 6 hours for a very minor problem. At their suggestion, I requested my vechicle to be washed, even though they charged a fee for this. They did not do that and when I later asked they said they did not have time. I gave them six hours, but they were too busy. I will be too busy to ever go back to Lexus of Cherry Hill. More
by lexusbeliever
Employees Worked With
Service Department
