Lexus of Cherry Hill

I am very pleased with my new ES350 and had a pleasant buying experience. My sales rep, Reagan, was very professional and knowledgeable yet friendly and patient. She sold me on the refinement, dependabili buying experience. My sales rep, Reagan, was very professional and knowledgeable yet friendly and patient. She sold me on the refinement, dependability, confidence and tranquility Lexus represents. Again, I’m thrilled with my new purchase and I’ll highly recommend Lexus of Cherry Hill to others. More

The Body Shop Guy Dough is very Untrustworthy and is a big Liar. Never trust them again. 1. I took my car Lexus RX-450H to Lexus bodyshop and met Dough in the second week of July. Dough said it takes atl big Liar. Never trust them again. 1. I took my car Lexus RX-450H to Lexus bodyshop and met Dough in the second week of July. Dough said it takes atleast 2 weeks to schedule the appointment and takes a week to fix the small backlight fix and Bumper scratch fix(which is usually 1-2 days of work based on Service advisor). Dough gave the estimate for $850.00 and said he will contact my insurance company Gieco for approval and contact me in weeks to leave the vehicle on the week of 29th July. Dough never called back to me. 2. Since Dough never called me back, I went to insurance adjuster and got the estimate and a check for $650.00 and went to Lexus dealer again on July 30, 2013 to get the damage fixed. 3. The service advisor James saw the damage and said it can be fixed and delivered on July 31st, 2013 but since I already had a check from Geico, James referred me to Dough again and Dough took the check from me and said he would deliver the vehicle on Friday, August 02, 2013. Dough also mentioned that he will call me on Thursday, August 1, 2013 to let me know the status of the Vehicle but he never called me back about the status. 4. I called couple of times on Thursday to know the status and left a voice mail for Dough but he never called back even on Friday. 5. I called again on Friday around 11:00am to know the status, Dough answered the phone and when I asked the Vehicle status, he mentioned that there are additional damage like Furnace and they have contacted Geico and waiting for thier response but the Vehicle will be ready to \ pick up on Monday August 05, 2013. Dough also said that he will call me on Monday to let me know the status and he never called me back. 6. I waited till Monday 2:00pm and left a voice mail to Jason Binder to know the status of my Vehicle. 7. Jason called me back at 4:30pm and told me that based on Dough told him that "there are additional damages to vehicle and they are waiting from insurance company for a response to make a fix. Assuming the insurance company call by end on Tuesday, August 06, 2013, it takes 3-4 days to fix the additional damages and may able to deliver by Friday, August 09, 2013. 8. While I was talking to Jaso, I was driving to Lexus dealer to pick up the Vehicle assuming the Vehicel would be ready. I met Jason and expressed my concern to him. Jason was very helpfull in explaining what Dough told him and said the manager from Bodyshop will contact me tomorrow. 9. I got suspicion that it takes so much of time to fix such a small fix and I contacted GEICO and enquired if Lexus body shop had contacted them about my case. GEICO said that no one from Lexus bodyshop has contacted them about my case. 10. This proves that Dough from Lexus of cherry hill was lying to me that there are some additional damages and he was lying to me that he has contacted Geico and waiting for response for 3 days. 11. I left a message to Jason and Dough about my investigation on Monday evening. 12. Tuesday morning at 8:30, I got a call from Dough and Keith Becker that the Vehicle is ready to pick up at 11:00am. 13. It is very suspicious to know the Vehicel is ready on Tuesday morning after they cam to know that I have started my investigation. 14. Looks like, they were keeping my Vehicle for such a long time even though it was ready within a day or two and I would ask Lexus of cherryhill to ivestigate this matter to know the truth. 15. Eitherway I do not recommend anyone with Lexus of cherryhill bodyshop. We just can't trust them based on my experience and investigation. More

It was an excellent buying experience . All dealerships should model their sales and finance programs around how Lexus does it because what took 6 hours elsewhere only took 2 hours at Lexus (start to fini should model their sales and finance programs around how Lexus does it because what took 6 hours elsewhere only took 2 hours at Lexus (start to finish including financing and a lengthy fun test drive) More

From the moment we arrived and met Mr. Woods, we felt at ease and knew we would leave purchasing a vehicle. Mr. Woods was knowledgeable, and answered all our questions and concerns. We had a trade-in (MB) ease and knew we would leave purchasing a vehicle. Mr. Woods was knowledgeable, and answered all our questions and concerns. We had a trade-in (MB) and he & Michael did their best to come up with a satisfactory price for the new car. Once purchased we met Mr. McCarthy, who was personable and easy to work with. While waiting for our car, Mr. Woods stayed with us and explained every feature of the car to our satisfaction. We would definitely return to this dealership in the future and recommend it to others. This was such a different experience from the one we had at Mercedes Benz of Cherry Hill. It is actually one of the only times I enjoyed purchasing a vehicle. When we left we felt like a member of the Lexus/Cherry Hill family. More

The staff was fantastic and very helpful! We got a great price with great service. I can't believe how fast and easy the financing process was. Great guys for sure!!!! price with great service. I can't believe how fast and easy the financing process was. Great guys for sure!!!! More

Reagan Russo was fantastic. Not only was she extremely personable and friendly, she showed herself to be very knowledgable of the product she was selling personable and friendly, she showed herself to be very knowledgable of the product she was selling More

I came across Cherry Hill Lexus by accident and I am very glad I did. Without any pressure, my salesperson, Dave McNulty. helped me look at a couple of options over a couple days, as I debated between new an glad I did. Without any pressure, my salesperson, Dave McNulty. helped me look at a couple of options over a couple days, as I debated between new and pre-owned. I eventually chose the pre-owned and Dave couldn't have been more patient or accommodating to me while I made up my mind. The price was right and the service couldn't have been better. More

I found Lexus of Cherry Hill to be very accommodating. Not knowing if I wanted a newer used car or new car they were able to spend the time with me that I needed to make a decision. I ended up buying a n Not knowing if I wanted a newer used car or new car they were able to spend the time with me that I needed to make a decision. I ended up buying a new car and feel they gave me a fair price. I would definitely recommend them and would do business with them again. More

Excellent experience. Everyone at the dealership was extremely nice and made me feel comfortable, especially Dave. Dave was thorough and trustworthy and I will recommend him to anyone looking for a gre extremely nice and made me feel comfortable, especially Dave. Dave was thorough and trustworthy and I will recommend him to anyone looking for a great salesperson at Lexus. This is the first time I have dealt with Lexus and based on this experience, I will continue to do so in the future. More

The employees of Cherry Hill Lexus were extremely accommodating and friendly. I encountered various employees, all of which were wonderful however, Leo Ramos went above and beyond my expectations. Le accommodating and friendly. I encountered various employees, all of which were wonderful however, Leo Ramos went above and beyond my expectations. Leo was extremely personable and took care of me every step of the way. More