Lexus of Cherry Hill

Must read!! Do not go here if. So let's begin, I am in my 80s, I asked my grandson to help me find a new car , He is very knowledgeable in buying and leasing cars and more importan So let's begin, I am in my 80s, I asked my grandson to help me find a new car , He is very knowledgeable in buying and leasing cars and more importantly someone I can trust to help me get the best deal possible. So because my English is not the best I picked him up and drove together to Cherry hill lexus. Once there we were greeted by a nice salesman and the very 1st thing we said was we are here to get a new car for my grandfather. Also stated that my grandson will be doing all the talking and that he would translate to me. We seen car and moving fwd my grandson was in Andrew office to go over numbers. The numbers given were good and he said he needed to check with finance manager Beth to finalize. . After about 30 mins of waiting Andrew came back with completely different numbers than were given earlier, my grandson politely and respectfully thanked both Andrew and Elizabeth for there work and we left the dealership. ... and this is where it gets very shady. MY Grandson reached out to the GM Tom the next day by email in disbelief in why the numbers changed so drastically. Not knowing anything that happened ( cause all the important management are off on Thursdays) very arrogantly said come in and we will honor the original deal. He also added for us to deal directly with Michael who is the GSM, I live a good 30 to 40 mins away and my grandson works a very tight schedule , i asked my grandson to call and confirm deal cause it seemed we dealt now with 4 different managers. What do you know mr Gsm comes back with a number that was never brought up and never discussed claiming this was the deal that was saved.(Lie 100%) because I really wanted car again he reached out to the GM and this time the treatment was completely different. He said you only have one shot at getting this deal and to give him my best number, he said the numbers that were originally shown is what we were told and interested in. At that time he hung up phone and would not return any emails or calls, I should of given up at this point but I knew there had to be something going on cause the hang tag on vehicle that I seen in test drive was accordingly to our deal. I've been a member at this community center for over 50 years and one of the men knew of Peter who is the vice president of Cherry hill Lexus and assured me to reach out to him. So again my grandson reached out to him and pleaded with him wanting to know why and how would the numbers change so drastically. After a couple hours he called my grandson and kept asking who is the car for? Again my grandson stated the car is for (ME) my grandfather, well then The VP Peter said they felt that the car was for my grandson and if so that is breaking the law and it is a straw purchase. After back and forth couple times Peter said he has to believe his management. I believe that my grandson was able to get a very good deal initially that maybe was not profitable enough for dealership, and there out card was to use that as a excuse. The one part I left out was before we received numbers on the pre owned lexus in question, we were looking at the new one , where there was no issues. Shame!!! on the entire management to put a 83 yrs young man through such a exhausting and disappointing experience!!!, kept blaming other managers that were off and a ton of bs. I know I will not break any law at my age. Every part of the deal is in my name, the trade just in my name, including insurance. This dealership obviously would rather take advantage of a elderly man than to deal with his grandson who was very respectful polite and knowledgeable in getting a good deal. I really thought after all proof was shown that the car was for me that Peter the VP of cherry hill lexus would do the right thing, call , honor the original deal given, even if it wasn't a huge profit deal. Well tgat Never Happened ! Sorry so long ... thanks for read and beware More

excellent service Damian Pugh and Ian Gordon were excellent sales men. They were very patient in answering all my questions and concerns. They made sure while getting Damian Pugh and Ian Gordon were excellent sales men. They were very patient in answering all my questions and concerns. They made sure while getting me the car I wanted, to also get me the best deal possible. More

Great Sales Rep! Great NX! My wife and I picked up our new NX200T a week ago and we are loving it! Often, after buying or leasing a car, people tend to have some remorse and wo My wife and I picked up our new NX200T a week ago and we are loving it! Often, after buying or leasing a car, people tend to have some remorse and wonder if they got the best deal or if they were taken for a few extra dollars. I can honestly say that we don't feel that way at all (even a week later). Sean Minor is a fantastic Sales Rep! He has excellent knowledge of his product line as well as those of his competition which helps in making comparisons. Sean also worked very hard to match us with a vehicle that was perfect for us which meant a great deal. He was even very straight forward in our negotiation on price. Most importantly, he has integrity. We were on the fence about which model to buy, and while there was probably more personal incentive to push the model we ultimately didn't buy, he instead presented all of the facts (and some good history) on both models and let us decide. When you stop in, ask for Sean. As for the NX... WOW! More

Great service - Great product - Great People!! I have been getting a Lexus here since 1992. I initially spoke with Ian G. who was a tremendous help. He was very professional. Clayton W. helped u I have been getting a Lexus here since 1992. I initially spoke with Ian G. who was a tremendous help. He was very professional. Clayton W. helped us when we finalized the lease. He was also very professional and extremely helpful in explaining the cars' features. Finally, Andrew H. was also professional and made the financial process very easy. Thanks to all of you. More

My new 2015 lexus 350es Bought a wonderful new lexus ES 350 from Clayton Woods. He was a tremendous help in making our decision. Had a follow up sit down with Manny Delval Bought a wonderful new lexus ES 350 from Clayton Woods. He was a tremendous help in making our decision. Had a follow up sit down with Manny Delvalle which was fantastic and overly informative. I feel right at home now with my new lexus ES 350. Looking forward to many years of enjoyment and pleasure from the vehicle. More

2nd car we purchased with Lexus of Cherry Hill I must say that the customer service here is amazing! We dealt with Ian Gordon and Damien Pugh, they worked hard, fast and made our day when they app I must say that the customer service here is amazing! We dealt with Ian Gordon and Damien Pugh, they worked hard, fast and made our day when they approved us in our dream car. Thank you to the whole staff you guys are awesome... More

Always a Great Experience! This is my third purchase at Lexus Cherry Hill and my fifth Lexus since 2002. Staff and owner are very nice people and easy to work with. They offer This is my third purchase at Lexus Cherry Hill and my fifth Lexus since 2002. Staff and owner are very nice people and easy to work with. They offered me a very good trade-in price for my previous Lexus and always make car purchasing pleasant and positive. Highly recommend Cherry Hill over other area Lexus dealerships both in price and experience. More

Satisfying It was great to work with both Jihn and Ian John was extremely knowledgable about his products Ian was a tough negotiator but very fair and never l It was great to work with both Jihn and Ian John was extremely knowledgable about his products Ian was a tough negotiator but very fair and never let it get personal as had been my experience with some other dealerships More

Best ever! Everyone at Lexus of Cherry Hill was so friendly and knowledgeable, but what helped me make the decision to actually buy was the exceptional service f Everyone at Lexus of Cherry Hill was so friendly and knowledgeable, but what helped me make the decision to actually buy was the exceptional service from Damion Pugh. Buying a new vehicle takes quite a bit of time, but Damion made it seem as though we were visiting with friends, that's how low-pressure and wonderful the experience was. I will definitely recommend Lexus of CH and Damion in particular, to anyone I know looking for an exceptional vehicle! More

A first time Lexus buyer Dave McNulty and the sales team were extremely efficient and professional. Dave was an ace in developing a profile of my interests (model, color, etc. Dave McNulty and the sales team were extremely efficient and professional. Dave was an ace in developing a profile of my interests (model, color, etc.) prior to to my initial visit. More