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Lexus of Cherry Hill

Mount Laurel, NJ

4.9
678 Reviews
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1230 Route 73 South

Mount Laurel, NJ

08054

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Showing 678 reviews

December 29, 2021

I would like to thank Wayne Gross for his exceptional service and delegacy . He is one of the BEST salesmen i have ever dealt with in multiple Lexus dealership . Wayne really went above and beyond to a More

by Hany Costandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Lexus of Cherry Hill responded

Hany, thank you for the great review! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Wayne and the Lexus of Cherry Hill team. Congratulations to your daughter on her new 2022 Lexus IS 300, and we are looking forward to seeing you back again down the road!

December 28, 2021

Very courteous and efficient service got my car back the next day and it was perfect More

by Jspigel530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Devlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sacco
Dec 29, 2021 -

Lexus of Cherry Hill responded

Thank you for the great review! We appreciate your support and are happy to hear that you had a successful service experience working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back again down the road!

Dec 29, 2021 -

Jspigel530 responded

Thank you for the great service. I'll definatly be back

December 13, 2021

My experience with Cherry Hill Lexus is absolutely great..they are TOPS. I have bought multiple cars from them. The management team really made it a Pleasurable experience many times over. There atte More

by Herb.schre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony LoBello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon, from Service
Dec 13, 2021 -

Lexus of Cherry Hill responded

Herb - We can't thank you enough for your repeat business. It's wonderful that you've enjoyed working with Tony, Mitch, Shannon, and the rest of our team, and we so appreciate you stopping by to post a review. All of us at Lexus of Cherry Hill are grateful to have you as a loyal customer! We look forward to our continued relationship.

December 09, 2021

This is my second time dealing with Lexus of Cherry Hill. What a great dealership. Always helpful and friendly. The service department has been fantastic as well. Of all the different dealers I’ve done busin More

by herveyjoel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Rosenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Lexus of Cherry Hill responded

Thanks for this awesome review of Lexus of Cherry Hill! We are pleased that our team is always friendly and helpful. It makes us happy that our dealership is the best to do business with! See you again next time.

December 04, 2021

Excellent service department service advisor was very professional and courteous Would highly commend his service advice More

by Mjfillion
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Joseph
Dec 06, 2021 -

Lexus of Cherry Hill responded

Thank you for the recommendation and all-around fantastic review! We're so glad we're delivering the friendly, knowledgeable client care we aim for - and we appreciate you trusting us with your service needs! See you next time. - the Lexus of Cherry Hill team

December 01, 2021

Victor is a very nice, friendly, and helpful worker. I am glad I negotiated with him. More

by Alfonso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Lam
Dec 01, 2021 -

Lexus of Cherry Hill responded

It's wonderful to hear that Victor welcomed you into the Lexus of Cherry Hill establishment and was able to assist you so well. Thank you for the kudos and we wish you all the best in your new ride. Take care!

December 01, 2021

My car was in for service 11/30 and 04/14/2021. Both times when I picked my car up there was damage to one of my rims. I have a RC350 sport with low profile tires. Each time Lexus has not taken respon More

by loraine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred, Eller
Dec 02, 2021 -

Lexus of Cherry Hill responded

Loraine, this feedback is extremely concerning to read. We strive to deliver seamless and accommodating service, and I assure you that we would never intentionally damage a customer's property. We do have a system in place that puts 6 cameras on every vehicle that comes in for service. This not only protects the dealership but also protects the customer as far as damage. If the damage was not seen on the camera when you initially brought the vehicle in, we would be accepting responsibility for the damage. However, the rim damage can be seen prior to us servicing the vehicle. If you would like to have the wheel repaired, we would be happy to offer you a discount. Please contact us back if you would like a quote. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

Dec 02, 2021 -

loraine responded

You absolutely should be concerned. When your dealership damaged my rims on 04/15/2021 your offer to fix my car at a discounted rate was the same as today: I will bring my car for you to see the damage. The damage that you and your staff is alleging is shadows on my rim or the damage that was placed there before. Your behavior and response is atrocious. You Jamie and Fred should be embarrassed for trying g to weasel out of your responsibility. This is Lexus not a non luxury brand. Let’s see what customer relations have to say! What you Jamie can do is check my insurance package and you will see that I can have my rims repaired for FREE! But I it’s the principal.. own up to your lies!

November 19, 2021

Brought many cars over years and Lexus Mt laurel is one best dealerships I’ve done business with. Just completed service visit; and Fred Eller, Ron pleasure work with , have high integrity level and can b More

by EBOOKJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony LoBello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Eller, Ron service , Jack McCartney, Ed Sunday, Bob Mount, Darryl Newman
Nov 22, 2021 -

Lexus of Cherry Hill responded

Eric, thank you for this kind review! We're honored that you have such trust in Fred and Ron and that their attentive service made such a difference during your visit. We're happy to hear our valet team and our advisors also took excellent care of you, and we hope this top-tier service will have you relying on Lexus of Cherry Hill again in the future!

November 18, 2021

Lexus dealership in Cherry Hill, NJ always goes above and beyond their service. Texting with updates. More

by rlipitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Lexus of Cherry Hill responded

We appreciate your confidence in our team to get the job done. Drive safely, and we hope to see you back at Lexus of Cherry Hill!

November 18, 2021

Outstanding vehicle service, outstanding customer service and I was in and out. Was there for my 15,000 mile maintenance. More

by Spaddy1232
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Nov 19, 2021 -

Lexus of Cherry Hill responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back!

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