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Lexus of Cherry Hill

Mount Laurel, NJ

4.8
692 Reviews
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Today: 9:00 AM - 5:30 PM Closed Now
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1230 Route 73 South

Mount Laurel, NJ

08054

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Showing 692 reviews

April 12, 2022

Appreciate the service but it took all day I assume they do the cars of those that wait. First More

by Jbgoldy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Eller
Apr 13, 2022 -

Lexus of Cherry Hill responded

I'm so sorry that your visit took longer than expected. We strive to provide timely service and I appreciate you bringing this to my attention. I hope you consider coming back in the future, and please let me know if there is anything else that I can do to assist you. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

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April 06, 2022

Jamie R. In your service department is an asset to your dealership. Always has a beautiful smile.She is always very respectful. Also your technicians always g More

by GPG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack McCartney
Apr 07, 2022 -

Lexus of Cherry Hill responded

Thank you for the great review! We are so glad to hear that you are so confident in Jamie and the team to get the job done. We appreciate your business over the years and hope to see you back again at Lexus of Cherry Hill!

April 05, 2022

Clenton McArthur sold me a sedan. A++, I really appreciated his exceptional communication skills. Clenton let me know every step of the way what we were getting ready to do. If he More

by lpclarkson2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clenton McArthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Lexus of Cherry Hill responded

Congratulations on your new car! We are happy to hear that Clenton and the team took such great care of you throughout the process and we appreciate you taking the time to leave a review. Thank you for choosing Lexus of Cherry Hill!

March 22, 2022

Lexus scheduled my service appointment sooner than anticipated and they provided exceptional services. Very pleased. More

by T. Jefferson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Salbo
Mar 22, 2022 -

Lexus of Cherry Hill responded

Customer satisfaction is our priority so we are thrilled to see this feedback. Thank you for taking time to post a review about your service experience at Lexus of Cherry Hill! We wish you safe driving.

March 21, 2022

Jamie in the Service Department is simply outstanding. Dealership should acknowledge her for her professionalism and courtesy. More

by Marco
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Robinson
Mar 21, 2022 -

Lexus of Cherry Hill responded

Hi Marco - We love to see kind words about our wonderful team members and appreciate you posting a review about Jamie. Thank you so much! All of us at Lexus of Cherry Hill wish you safe driving.

Mar 21, 2022 -

Marco responded

Keep up the good service and you’re very welcome.

March 19, 2022

I had an amazing experience purchasing my Lexus with salesmen Wayne Gross and Damien Pugh, they gave me Exceptional service. They both were very knowledgeable, professional, fun and went above and beyon More

by Pearl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sacco
Mar 19, 2022 -

Lexus of Cherry Hill responded

At Lexus of Cherry Hill, we sincerely believe the purchase experience should be exciting and seamless, and we're thrilled to hear Wayne and Damien made that possible for you, Pearl! Thank you for sharing how successful your visit to our dealership was, and we hope you continue to love every mile in your new Lexus!

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March 12, 2022

Timely and professional service department - loaner car makes it very easy and convenient. Service is completed when they promise More

by Posusney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack McCartney
Mar 12, 2022 -

Lexus of Cherry Hill responded

Thank you so much for supporting Lexus of Cherry Hill! We are delighted to see that your experiences with us have been positive ones!

March 06, 2022

Thorough inspection on routine maintenance. Justifies all recommendations for repairs. Efficient and excellent work and finished by promised time. More

by Bill H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Joseph
Mar 07, 2022 -

Lexus of Cherry Hill responded

Thanks so much for the kudos! We love hearing from our happy customers. Have a great day! - Lexus of Cherry Hill

March 04, 2022

We have been going to Cherry Hill Lexus since 2003 when we purchased our first GX. This visit was for repair service and an oil change. We were placed in the capable hands of John Joseph, who we are always More

by Deb Ilkowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Joseph
Mar 07, 2022 -

Lexus of Cherry Hill responded

Your continued confidence in Lexus of Cherry Hill means so much to us! Thank you for taking a moment to give us a great review. We will certainly let John and the rest of the staff know their commitment to great service stands out to you. Safe travels!

March 03, 2022

I am satisfied with the maintenance service but was disappointed they did not vacuum my trunk though they did vacuum the floor mats inside my car. I also wish they have a facility closer to my home in More

by nggeo01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Silva
Mar 04, 2022 -

Lexus of Cherry Hill responded

We are sorry that your expectations were not met or exceeded, and we will take the blame for not sharing with you that after service we only do a quick car wash on every vehicle. This is not a full detail, which we charge customers for when they inquire about it. Please know in the future that this extra service is free of charge, but it is only a quick car wash. Thank you for your patronage and we look forward to being of service to you in the future.

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