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Lexus of Chattanooga

Chattanooga, TN

4.9
1,149 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,149 reviews

April 18, 2025

Friendly, professional, very pleasant experience, was fortunate enough to have had Ralph Paty as my sales associate, did a great job of handling the sale, I’m seven hours away from Chattanooga but when I More

by Alexsmichael819
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Lexus of Chattanooga responded

Thank you so much for your kind words! 🙌 We’re so glad to hear that Ralph Paty made your experience friendly, professional, and pleasant. Even with the distance, we’re honored to know that you’ll reach out to him first for your next Lexus. It’s always our goal to provide a seamless and memorable experience, and we’re thrilled we could do that for you! We look forward to serving you again in the future and wish you many happy miles in your new Lexus!

April 17, 2025

Lexus of Chattanooga made the buying process simple and even enjoyable. The people are great top to bottom. More

by Roy V
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaTonya White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Lexus of Chattanooga responded

Thank you so much, Roy! We’re thrilled to hear that the buying process was simple and even enjoyable for you! At Lexus of Chattanooga, we pride ourselves on providing excellent service every step of the way, and it's wonderful to know that our team made a positive impression. We truly appreciate your kind words and look forward to serving you again in the future!

April 16, 2025

I love my new car - this is my 5th Lexus and i don’t see myself driving anything else. I feel safe and am confident of her performance when we travel or drive around the city. We feel like part of their fam More

by sherrymsn81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Lexus of Chattanooga responded

Thank you so much for sharing, Sherry! We’re beyond thrilled to hear that you love your new Lexus and feel so confident and safe on the road. It’s an honor to have you as part of the Lexus of Chattanooga family, and we’re so grateful for your continued trust in us for your 5th Lexus! Here’s to many more happy travels and city drives in your beautiful car. We’re always here for you, and we look forward to serving you again soon!

April 09, 2025

Never had a better experience- outstanding! Alex Bales and Cody Skipper are exceptional and soi is everyone I have dealt with. More

by Vmorgam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Skipper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Lexus of Chattanooga responded

That is absolutely wonderful to hear! Thank you so much for taking the time to share your outstanding experience with Lexus of Chattanooga. We are thrilled to know that you felt it was the best you've ever had. We are especially proud of Alex Bales and Cody Skipper, and it's fantastic to hear that their exceptional service, along with that of everyone else you've interacted with, made such a positive impression. We strive to provide a consistently high level of service to all our guests, and your feedback validates our efforts. Thank you again for your kind words. We truly appreciate your business and look forward to welcoming you back to Lexus of Chattanooga for many years to come.

April 09, 2025

I recently purchased a vehicle from Lexus of Chattanooga and couldn’t be more pleased with the experience. From the moment I walked through the doors, the team was friendly, knowledgeable, and respectful of More

by joseph.fisher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Ledford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Lexus of Chattanooga responded

Thank you so much, Joseph! We are absolutely delighted to hear that you had such a positive experience purchasing a vehicle from Lexus of Chattanooga. It's wonderful to know that you found our team friendly, knowledgeable, and respectful of your time from the moment you walked in. We are especially pleased to hear that Marc went above and beyond to answer all your questions and made the entire process smooth and stress-free for you. Providing exceptional service and ensuring a comfortable experience for our guests is our top priority. Thank you for choosing Lexus of Chattanooga. We truly appreciate your business and hope you enjoy your new vehicle for many years to come! We look forward to assisting you with any future needs.

April 07, 2025

Wow! Wow! Wow! This was my first time buying a car without a face-to-face experience until picking up the vehicle. From submitting my build sheet, waiti More

by ecsw1454
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Lexus of Chattanooga responded

Thank you for the fantastic feedback! We're thrilled your first fully remote purchase with Lexus of Chattanooga was so seamless, thanks to Fred, Justin, Jackson, and Madison. We're glad we could find your perfect TX without mandatory add-ons. Enjoy your new vehicle!

April 07, 2025

Very professional and knowledgeable, very accommodating, a pleasure to do business with, I am a repeat customer, I will Be back for my next Lexus. More

by paula082768
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Platt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Allie McKamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Lexus of Chattanooga responded

Thank you so much, Paula! We are truly honored to have you as a repeat customer at Lexus of Chattanooga. It means a great deal to us to know that you consistently find our team professional, knowledgeable, and accommodating, making it a pleasure to do business with us. We are absolutely delighted that you plan to return for your next Lexus. We look forward to welcoming you back and continuing to provide you with the exceptional service you've come to expect from 1 Lexus of Chattanooga.  

April 04, 2025

Fred was the most professional car salesman my husband and I have ever encountered. We arrived thirty minutes before closing, and Fred greeted us outside. I expected him to hurry us through the process, b More

by maryhammontree
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Lexus of Chattanooga responded

Thank you so much, Mary! We are absolutely delighted to hear that Fred provided you and your husband with the most professional car buying experience you've ever had. We are so proud of his dedication, especially taking the time to assist you in choosing your first Lexus even near closing time. It's wonderful to know that you appreciated Fred's honesty and straightforward approach, and that he provided you with all the information you needed. We strive for transparency and ensuring our guests feel confident in their decisions. We're also glad he efficiently negotiated the deal and that you left feeling very satisfied. Thank you for choosing Lexus of Chattanooga. We hope you absolutely love your first Lexus and look forward to welcoming you back in the future!

April 03, 2025

Michael was professional and very courteous. We felt a genuine concern for our complete satisfaction and and an understanding for each step of the purchasing process. More

by MikeT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie McKamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Lexus of Chattanooga responded

Thank you, Mike! We are so pleased to hear that you found Michael to be professional and very courteous. It's wonderful to know that you felt a genuine concern for your complete satisfaction and a clear understanding of each step in the purchasing process. That's exactly the kind of experience we aim to provide at Lexus of Chattanooga. We appreciate your feedback and are delighted that Michael made your experience a positive one. We hope you are enjoying your vehicle and look forward to assisting you with any future needs.

April 02, 2025

Mark was a pleasure to work with. The finance man presented warranty options but did not pressure to purchase them. Good overall experience. More

by Cvillevol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Lexus of Chattanooga responded

We are so pleased to hear that you had a positive experience working with our team. We're especially glad that you found Mark a pleasure to work with and appreciated the no-pressure approach from our finance manager when presenting warranty options. Providing a comfortable and informative environment throughout the entire process is important to us. Thank you for your feedback! We hope you are enjoying your vehicle and look forward to assisting you again at Lexus of Chattanooga in the future.

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