Lexus of Bellevue

I had scheduled our 15,000 mile service on the way in my phone quite working with the navigation system. Ross Fahlen my Service Consultant had it checked out and was told there was nothing wrong with the a phone quite working with the navigation system. Ross Fahlen my Service Consultant had it checked out and was told there was nothing wrong with the auto systems. I checked with Verizon and they said the phone was working as it should. Needless to say I was frustrated because it had worked since I bought the car. Ross was very determined to resolve the problem. After doing a lot of research himself he was able to correct the issue. It is refreshing to run into someone now days that really cares about making the customer satisfied and happy to do business with a company. Lexus is lucky to have such an outstanding employee as Ross and I look forward to working with him and Lexus in the future. More

It's not normal that I write a review on someone. However, Steve Nordbye might be the best service guy I have ever dealt with. Super personable, nice, really cared about what I needed done and he was However, Steve Nordbye might be the best service guy I have ever dealt with. Super personable, nice, really cared about what I needed done and he was genuine. There are plenty of places I can take my Lexus to be serviced, I go to Lexus of Bellevue because of Steve. People could learn a few things from him on how to treat their clients oh so fabulous! More

This was the first time that I have worked with a female salesperson at Lexus of Bellevue. I am female and have purchased / leased 11 vehicles at this dealership. As usual, there was absolutely no pressur salesperson at Lexus of Bellevue. I am female and have purchased / leased 11 vehicles at this dealership. As usual, there was absolutely no pressure and the experience went smoothly. What was pleasantly different was the connection that Michele and I had when it came to what we find important in programming the car's features. Instead of going through all the details of what the car offers, she narrowed it down to the options that she appreciates first..which turned out to be exactly streamlined to what I would find important. Of course the rest of the tutorial was available, I preferred not to be overwhelmed at that moment. Then, the added feminine feature was that she wiped the touchscreen off at the end of the session ! I would definately work with Michele again. More

Task was to install a Rear Tow Hitch purchased from the Dealer on my Lexus RX350. Cost was below the estimate and completed on time, with a phone call that the car was ready to pick up. A Loaner Car was f Dealer on my Lexus RX350. Cost was below the estimate and completed on time, with a phone call that the car was ready to pick up. A Loaner Car was furnished with out cost while the installation was being done. Workmanship was perfect. A GREAT Garage with outstanding mechanics and staff. More

Service work at Lexus of Bellevue has always been done right, on time, and at the price quoted. The periodic phone contact while the car is in for service adds a comfort level to uncertainty of "will the right, on time, and at the price quoted. The periodic phone contact while the car is in for service adds a comfort level to uncertainty of "will they get it done in time? loaner cars and/or shuttle service is a subtle convenience that suddenly adds considerable value experience. The tire pricing is very competitive with the local market and, to my pleasant surprise, they were able to do a full restoration of the alloy wheels to factory specs at the same time - accomplishing this in about 5 hours. and I only made the appointment the night before! Performance tires were well matched to the cars design specs, and superior in quality to the original OEM tire. The work at the dealership is not inexpensive but as I was adding up the little things that they do just because I have the car in for a certain service, the value of the visit becomes pleasantly and surprisingly affordable. Paint dings in the hood? no problem. door ding? no problem. Gnarly scratch on the back bumper - repaired at their inhouse body shop at a price very competitve with the shops in the area. Best of all, several things can get done at once to factory specs and hassle of running around to different shops is eliminated. There is, as always, the implicit backing of the factory parts that match the engineering specs of the car. a couple of times a part has failed or an issue has come up regarding the service and repair. They went the extra mile to not only correct the problem but, again, do the litte extra things that actually make you feel you are driving a new car home again. Josh, my service rep, loves cars like I do and it shows in the care he takes in watching out for the "little things" that make the visit a real treat. More

Lexus of Bellevue is the very best dealership! They are there to help with every possible problem you may have. They even come to your house to program your garage door opener. They are always so pleasan there to help with every possible problem you may have. They even come to your house to program your garage door opener. They are always so pleasant and patient. To go to the dealership is is like going to a 5 star hotel. It is absolutely beautiful and the people are wonderful. I will always buy my Lexus at Lexus of Bellevue because I know I can count on the best of everything there. More

Lexus of Bellevue has provided the highest level of service of any dealership that I've dealt with in the past. From the moment you drop your car off to the time you pick it up, you feel like a valued service of any dealership that I've dealt with in the past. From the moment you drop your car off to the time you pick it up, you feel like a valued customer. EVERYONE in the service department acknowledges you and makes you feel important. Doors are opened, a variety of free refreshments are offered, daily newspapers are provided, and a pleasant waiting room with big screen televisions is available if you want to wait for your service. All repairs/service are explained in plain English by the service advisors, who are very knowledgable. When they say your car will be ready in 1.5 hours, it is ready. I've owned several BMWs in the past. One of the reasons I switched to Lexus was I couldn't stand the BMW dealerships in my area. For some reason, I always felt like I was being overcharged and taken advantage of. I just purchased a new MB, so it'll be interesting to see how their service department stacks up. All of my friends/relatives who have a Lexus have had similar experiences with their dealerships, so I'm guessing that this high level of service is ingrained in the Lexus culture. Although I'm not keen on the styling for all of their cars, the service and reliability are enough to make me want to purchase another Lexus. After all, who needs another hassle in our hectic lives? More