Lexus of Bellevue

Beware that the prices they show online and ones that you negotiate with a sale person aren't in good faith. Once a price was negotiated for a particular vehicle, I was later told that they added $3,624 wort negotiate with a sale person aren't in good faith. Once a price was negotiated for a particular vehicle, I was later told that they added $3,624 worth of dealer added accessories that could not be taken off. It was the only vehicle they had with the options and colors that we wanted. Even though we already negotiated a fair price for the vehicle before, they would not charge dealer cost price for those accessories. They completely wasted my time. Even after this, they have not updated the vehicle on their website, so others will have that surprise as well. More

Roughy my Lexus NX in for a sunroof leak. The part (left driver drain pipe) sells for $23.70 at the dealer. They wanted to charge me $3500+ for the two hour repair. I paid the $250 they charg The part (left driver drain pipe) sells for $23.70 at the dealer. They wanted to charge me $3500+ for the two hour repair. I paid the $250 they charged to evaluate the problem and went to a sunroof repair shop and paid $230 for the fix. Unbelievable that they are this dishonest and would overcharge at $1.5k per hour of work. More

Bait and switch with a rude sales manager, tried to add $3.5k worth of worthless crap in the price. Lowballed to the max on the trade in. They’re selling used cars and loaners as new cars. Worst than a GM $3.5k worth of worthless crap in the price. Lowballed to the max on the trade in. They’re selling used cars and loaners as new cars. Worst than a GM dealership. First and last time stepping in in that dealership. More

Damaged rear car bumper during oil pump recall replacement. The dealership failed to paint match the rear bumper with the car during the repair. This repair wasted me 4 trips to the dealership replacement. The dealership failed to paint match the rear bumper with the car during the repair. This repair wasted me 4 trips to the dealership and never fully resolved. They cannot paint match the bumper, the color shade is completely off and not even close to the factory paint color. More

Very horrible service from the service department Elijah Radkovich. I came in he very unprofessional very cocky. He tried to upscale not even knowing what was wrong with my car. I will never return he needs Radkovich. I came in he very unprofessional very cocky. He tried to upscale not even knowing what was wrong with my car. I will never return he needs lots of training on customer service. I will continue to go to Seattle Lexus where they are so professional and care about there customers. More

I visited the dealership last week to get a fuse changed They said they needed my car for a couple hours to check Sounded kind of strange but I waited After 2 1/2 hours I was told my radio was broken an They said they needed my car for a couple hours to check Sounded kind of strange but I waited After 2 1/2 hours I was told my radio was broken and they can replace it with a new one for $ 3,601.47 I said no so the service representative left fo a few minutes and came back with a photograph of a car with the interior dash board torn apart and said it would be easier to exchange the radio now I refused and called for a ride home 10 minutes later the car was ready for me witch tells me the photo was fake I left and went to a Midas dealer I use They found the the plug in charger adapter didn’t work Nothing was wrong with my radio !!, last time I went there they told me I need brakes but I had just got new brakes a few weeks before The service department have a horrible reputation and they certainly lived up to it Don’t trust these people , they are inherently dishonest Not only will I never go back to Lexus of Bellevue,I’ll never buy a Lexus again Stay away from this place !!! More

Worse ever customer service! They told me to take my car and leave! That it was an embarrassment to have it on their lot! I will never ever advise anyone to go there! I had calle They told me to take my car and leave! That it was an embarrassment to have it on their lot! I will never ever advise anyone to go there! I had called and told them I wanted diagnostics ran and fixed. I told them about the before I went! They said it would cost me 1000.00 for diagnostic after they saw the car, they didn’t even look at the engine! They didn’t like the cracked windshield! Who owns this place?! I called Tacoma branch and they said 195.84 for diagnostic! I hope they go out of business! More