Lexus of Bellevue

I'll begin with the caveat that I have been warned about dealership service since before I got my license and, therefore, have only serviced my car with local shops by word of mouth from people I trust. dealership service since before I got my license and, therefore, have only serviced my car with local shops by word of mouth from people I trust. That being said, my partner, a 50 year old male, bought me a Lexus 6 months ago, had it serviced at Lexus of Bellevue, and came back with a clean bill of health. The only thing noted was the break pads needed to be watched, all normal. He had a good experience so he recommended I just take it back for my next oil change. Fast forward to today when I, a 34 year old female, bring my car in for my appointment - mind you I'm bringing it in 600 miles BEFORE hitting the recommended mileage to have it serviced. No lights on the dash, no issues driving. I park in the same place every day in a garage and there are no oil spots on the cement. They charged me $260 for essentially an oil change, a BASIC once over to tell me it was time for a break change, a note that I have a SLIGHT oil leak, and a sub par car wash and interior vacuum, sending me on my way. Next thing I know, I'm half way home on the highway in crawling traffic and my check engine and VSC lights goes on. This is where things went south. The woman I worked with in the service department, Elvina Marquez-Garcia, had given me her card with a non functioning phone number. (They conveniently corrected this as soon as I voiced my frustration) I called the dealership 9 separate times attempting to get a hold of her through her direct number as well as through the service department, finally getting someone to write down my number so she could call ME back. 15 minutes go by while I'm in traffic going back to the dealership and I recieve NO call. And when I walked into the building I see her standing with her back to the door chatting with colleagues, and halfway down the hall from her desk. She greeted me as if nothing was wrong, spoke to me as if she didn't really believe my account of what had happened, and did not once apologize for not calling me back, which was her professional responsibility. Only after I voiced my concerns to her colleague did she very casually address the "voicemails" she missed from me earlier. Which I found curious given I was unable to LEAVE a message on an inactive line. Now on to the actual diagnosis. After some wait time they finally came back to me and backtracked their original "oil seepage" to "potentially multiple actual leaks" due to the O2 censor suddenly being saturated with oil. Again, note that my car had ZERO lights on when I brought it in, and nowhere in my garage parking spot is stained. However, conveniently for them, even with the $250 credit they offered me for having to come back, this now means I need to spend another $125 to complete the engine diagnostics test, plus another $500 for a new O2 censor. Here's when I get pretty livid, because at this pont I knew there was nothing I could say at this point to get them to take responsibility for their $1000 worth of mistakes on my car. What I believe actually happened was some new, lazy, or unskilled technician was preforming the oil change on my car, they got sloppy and saturated my O2 censor with oil, didn't feel like doing the labor for free to fix their mistake, so they ignored it, sent me home, and then placed the blame on me using the evidence of "minor seepage" from thr first appointment to cover their tracks with the O2 censor. And instead of taking responsibility for it, they offered me a credit because they assumed I would think thay was a great bargain, and added nearly $700 of work to my car, PLUS whatever else it would cost to repair the "multiple" new found leaks between appointment 1 and 2. Beyond that I just have no words. I am disgusted with my experience here. I wasted my one day off from work as well as my time, gas, and money, spent a total of 6 hours dealing with this and left with my car in worse condition than it started. Absolutely not. More

We we just bought a new 2025 Lexus RX 350 H. Our experience was not good. First of all., it the car was supposed to arrive at the dealer in three weeks from when I've first made the agreemen Our experience was not good. First of all., it the car was supposed to arrive at the dealer in three weeks from when I've first made the agreement, but it took additional 2 1/2 weeks from the estimated arrival time. Then, when it finally arrived I made the arrangements to come in and do the paperwork, but ran into further snags. 1. they printed a new invoice which included two additional items, an extended warranty and I don't know what the other one was, that had an additional $4000 over they are original invoice I signed when I first ordered it. I had made it very clear that while I paid the MSRP, I would not pay for any additional dealer add-ons. So, when I said no, they went off and found the original invoice that I had signed. 2., it turned out as I did not have a current insurance card. The one I had showed the coverage did not start until the day after the current one. After trying to call the insurance company and waiting for an answer, my wife discovered another card that showed it included the current period. That delay took about 1/2 hour. 3. they would not give me the car when I paid with a personal check. Instead, they insisted I fill up paperwork for an7.9% auto loan that they stated would be rescinded if the check cleared. Well I didn't like that, but I went ahead and complied. 4. after signing about 15 different forms in 25 different places the paperwork was finally completed. But we waited about another 45 minutes because the young man repairing the card for delivery was not finished yet. Altogether we were there 3 1/2 to 4 hours to get the delivery. While the salesman, Andre Ingram, was very likable, he was clearly constrained by the policies of the dealership, the O'brien group. Overall the experience was not good. On a separate issue, we have very bad experiences with their service. We had an older RX 350 that needed a new battery. Against my better judgment my wife took it in to this dealership to get a new one. $400. Yikes.. Then, when they gave us the car back all of the trouble lights were flashing. They wanted $500 just to do a diagnostic and tell us what the problem was. But now all new cars have an onboard diagnostic system that simply connects to a meter to do such diagnostics. We drove the car for a few days but the warning lights didn't go off. we went to our local Chevron service Station and the nice man changed the oil and reset the warning lights for a total of $180. Problem fixed. Then my wife lost the remote key for the car. Went to the dealer service department and they wanted over $900 to reprogram a new one. And it would require we leave the car for a day or two. We called a local locksmith who came to our house and reprogramed a new key for a total of $240. I'm not sure why we bought a new car there but my wife really wanted a Lexus,. I will be avoiding a service department as much as possible. I had purchased three previous cars from the same dealership, and generally liked the experience. I think that since the O'Brien group took over the dealership it is no longer reputable. I suggest everyone avoid it. More

Deanna is my service tech and she is very professional and has taken good care of me. My recent visit was great. and has taken good care of me. My recent visit was great. More

HORRIBLE. VERY RUDE Sales Manager. I was going to buy a car from there but after talking with the manager I wouldn’t spend a dime there. VERY RUDE Sales Manager. I was going to buy a car from there but after talking with the manager I wouldn’t spend a dime there. More

Lexus Bellevue are not an ethical setup. The lady handling my service (forgot the name ...she sits at the end of the row) was interested in getting as much money out the service as possible. The lady handling my service (forgot the name ...she sits at the end of the row) was interested in getting as much money out the service as possible. She thought I am poor from start so wanted to get rid of me and move to next appointment asap. Will never go back. Extremely poor customer service....as i compare it to Lexus of Plano which as much better. I recommend no one to go for this service center. More

Drive a little further north and go to Lexus of Seattle instead! I made a sales appointment at this showroom to look at the new NX, and when I got to the showroom, my sales advisor was not available, so he instead! I made a sales appointment at this showroom to look at the new NX, and when I got to the showroom, my sales advisor was not available, so he got someone else to help me. After a test drive, the second sales advisor told me he was also double-booked and would get a third advisor to help me instead. After discussing the model I wanted, the last salesman informed me he would call me the next day after searching for my preferred build. I never got a call. After a few days, I emailed, and he responded back asking me to confirm the build I requested. Mind you, it was about the worst-quality sales email I had ever received. Between all the spelling, grammar, and punctuation mistakes, I didn't understand everything he wrote. Nevertheless, I replied, but then I never heard back. After several days of waiting, I'd had enough and went to Lexus of Seattle and bought a car there that same day. Lexus of Bellevue literally didn't show any interest in selling me a car. Zero respect, zero commitment, and zero punctuality. The only reason I would go back is to look at the cars because they have a large showroom and probably the largest lot of new cars I've ever seen. It's a very nice facility. It's such a shame the people running it are clueless and unprofessional. More

The negative reviews for Lexus of Bellevue are accurate. Based on my experience, Ren, the salesperson, was extremely unhelpful and repeatedly miscommunicated throughout the sales process. When I was ready t Based on my experience, Ren, the salesperson, was extremely unhelpful and repeatedly miscommunicated throughout the sales process. When I was ready to finalize the $75k deal, they mishandled it by pushing for more cash instead of focusing on the sale. Walking away from such an incompetent team felt like the right decision. More

My service Man is Sam Pacheco. He has taken great care of me through the purchase of my 2012 Lexus and now my 2019. Never go to anyone else. He has taken great care of me through the purchase of my 2012 Lexus and now my 2019. Never go to anyone else. More

Website does not work. What is this? 1985? No, I am not going to drive to your dealership to see what cars you have in stock. I will go to Lexus of Tacoma. What is this? 1985? No, I am not going to drive to your dealership to see what cars you have in stock. I will go to Lexus of Tacoma. More

VIP Free Car Wash is Open! What an amazing free service!! When you buy a car or recently bought a car from Lexus of Bellevue, you should get a VIP sticker as a perk. If you What an amazing free service!! When you buy a car or recently bought a car from Lexus of Bellevue, you should get a VIP sticker as a perk. If you haven't got one, be sure to call them and ask to get it. Some salesmen hide the free perk. You need to be firm asking for it:) With this VIP windshield sticker, you can come to Lexus of Bellevue for a free touchless car wash between Monday and Friday 12 pm to 4 pm. There is no expiration date to this offer. I believe this is the best real benefit offered by the dealership. I have used it often and truly like the experience. More