Lexus of Austin

Just went in for a test drive and drove home in my beautiful new black 2014 IS250!!! Love it! Thank you Corbin for making it happen! beautiful new black 2014 IS250!!! Love it! Thank you Corbin for making it happen! More

Avoid service adviser - Jim T. He was rude from the beginning and lies. We filed our service request on the Lexus of Austin website. When we got to the dealership we were rushed towards our loaner w/ beginning and lies. We filed our service request on the Lexus of Austin website. When we got to the dealership we were rushed towards our loaner w/o meeting with the SA. When we did receive a call from Jim we discovered that LoA had only worked on 1 of 3 service items requested... and they could not recreate the issue. What about the other two issues? Well this is where the "blame game" started. Jim supposed could only see 1 of the 3 service items requested. We checked their website and all 3 requests were still there so I visited him with a physical printout. This time he blamed it on their IT department... and that we should have visited him before leaving the dealership in the 1st place... Agreed I thought that was strange but their service person handed us keys to the loaner car and insisted that we did not need to speak to the SA as they had all off our information. Obviously following their service advise/direction is not the right thing to do... the only way to do business with these people is to second guess everything they tell you. I did meet with his service manager, Paul C., but no real help here unless you consider his business card "help"... seemed like we're just another unsatisfied customer to him... After we rec'd the car back from service we never saw a customer satisfaction request. No phone survey from LoA nor from Lexus Corporate. I contact their service manager again... "customer sat survey's are random" so we randomly did not get a survey... how convenient for LoA. I emailed Lexus Corporate... no response. We've been loyal Toyota and Lexus owners for 21 years with 3 Toyota SUV's/trucks and 1 Lexus SUV on our driveway. We've also own a Porsche 911. When my wife's Lexus GX470's warranty expires we'll be switching her over to Porsche. It's a night and day difference with regards to the service experience there and vehicle performance. Adios Lexus... Ironically we've see stellar service from Toyota over the years. Go figure. I suppose Lexus is banking on the fancy coffee bar at their dealership to cover up for the lack of service and customer courtesy. More

I recently purchased the 2013 Lexus 450h from the Lexus of Austin Dealership. Prior to actually selecting a vehicle, I visited the dealership several times and quickly began to feel like part of the Lexu of Austin Dealership. Prior to actually selecting a vehicle, I visited the dealership several times and quickly began to feel like part of the Lexus family. Each individual I spoke with were very knowledgeable about the product and appeared genuinely interested in helping me select a vehicle that best fits my need. Ultimately, I worked with Daryl Do Carmo. Working with Daryl was an awesome experience! Aside from being extremely knowledgeable about the product, he possessed a calm confidence that was second to none. In addition, Daryl was patient to a flaw. I called him regularly before and after taking delivery of my vehicle. Each time Daryl showed the same interest and patience while offering many helpful suggestions to address my concerns. He provided various websites which offered helpful information about luxury vehicles in general. Since Daryl did not just show a bias toward the Lexus product it helped me to believe in the product even more. After taking possession of my vehicle, I was introduced to Mary and Ryan. Ryan facilitated the loan process with ease. My purchase took place after 6pm on a Thursday. Although I did not have all the documents handy that day, Ryan was able to work with my bank the following business day to complete the loan process. Mary can only be described as the guru of all things Lexus. Not only did she possess a superior knowledge about all the bells and whistles on the vehicle, she had a wonderful ability of sharing that information without making the listener feel uncomfortable. Daryl, Ryan and Mary are fantastic employees and I highly recommend them if you are looking for a superior car buying experience. Mernel Lovell More

John Jenkins honesty sold me on this place! The moment we drove up he walked out to greet us, didn't judge us for wearing completely casual clothes especially since it was 90+ degrees out, and really took ti drove up he walked out to greet us, didn't judge us for wearing completely casual clothes especially since it was 90+ degrees out, and really took time for us. His associates I can't say the same for especially since they kept coming and inerrupting us to let him know he had other customers as if to say we weren't good enough to be there. John made sure we didnt leave with any unanswered questions and made sure we felt like family! The place itself is extreamly beautiful and the service department was top of the line towards all of their guests. (I stood there for about an hour and just watched them interact with the clients and each other.) If you are looking to buy a Lexus, honestly this is the place to go and this is coming from someone who didn't buy at this time. Will from this dealer if that is the route I go! More

The Lexus dealer here in Austin Texas have shady people and practices. We went in for an advertised lease special and the offer on the car was nowhere near this price ($200 higher than the special). We ke and practices. We went in for an advertised lease special and the offer on the car was nowhere near this price ($200 higher than the special). We kept having to remind them multiple times we were there for the special advertisement and they kept coming back little by little with price breaks but still ended up nowhere close to the price of the special. They were shorting us on our trade in value (5k less than it's worth according to several other dealerships) and then tried to put us in a demo unit that had scratches on it and had a sticker on the key FOB that said "Smells bad". The sales guy tried to mislead us by saying he had the car there with the widows down for us ready to be inspected...said nothing about the bad smell and they were stupid enough to leave the "smells bad" sticker on the keys. They also denied many times that this was a demo car and refused to even refer to it as a "used" car or "demo" car when it had over 1000 miles on it. They kept trying to tell us that this is "the" car they use for test drives. It had permanent dealer plates on the car and I suppose they are arrogant enough to forget we were just there the day before and test drove a different unit. It is clear they do not have the customers best interest in mind. We ended up spending more money on a different brand car who made us feel valued and were honest with us from the beginning. More

We rarely write reviews but every once in a while you feel like you need to do something more than just shake a persons hand and say thank you. OK, here goes... My wife and I owned a Lexus in the past. T feel like you need to do something more than just shake a persons hand and say thank you. OK, here goes... My wife and I owned a Lexus in the past. The vehicle and service from Lexus of Austin were quite good. Our current car is from a three letter company that starts with B and ends with W. It's a reasonable car but far from the "ultimate experience" it's advertised as. Anyways, when the time came to look for something new we went back to Lexus to begin our search. If we had read the reviews here before arriving we would have asked for Daryl right away. We didn't, but lucky for us, he was the guy who met us at the door. Daryl is perhaps the lowest pressure sales person we've ever met. His knowledge of their vehicles is exceptional. The test drive and discussion of options went very smoothly. We don't make decisions quickly, that's me, but after a few days we had narrowed our choice down to a black IS 250C or 350C with saddle interior. Unfortunately there are relatively few of these available. So began the search. I really think Daryl is thrilled by the challenge of fulfilling his customers wishes. A car was located at another dealer. Before it was to be transferred we discussed price. After some research we made an offer which we thought was reasonable. It was accepted. Hurray, right? Unfortunately the other dealer wouldn't release the car as they had a customer interested in it as well. More searching turns up few options. Days go by. The prospect of waiting 3 months for a car to be ordered from the factory did not make us happy. Daryl persevered. Two days later we receive an excited call from Daryl. The other dealers customer had failed to get financing so the vehicle was available. In fact it had already been delivered to L of A. Almost done... We finally see the car and it's gorgeous. Except... It has a different set of rims than what we wanted. By now it's 7:30pm and the place is closing down. As I said, Daryl thrives at making his customers happy. "Let me handle it" he says. True to his word, we return the next day and the service department swaps out the rims at no cost. Buying a new car should be a special event and that's definitely what our experience was. Thanks Daryl! More

My husband was looking for a new car and we just couldn't find anything we just loved in our price range. 4 months ago we bought a new Lexus ES 300 H at Lexus of Austin. We absolutely loved the ca couldn't find anything we just loved in our price range. 4 months ago we bought a new Lexus ES 300 H at Lexus of Austin. We absolutely loved the car and realized we were probably comparing everything to this car. We didn't really want to spend that much money on our 2nd car though. After unsuccessfully looking around, I called DARYL DO CARMO who sold me our Lexus. We had such a great experience with Daryl the first time, we figured we would see if there was anything he could come up with. He is a wonderful auto salesman. He really knows his products and you can tell how much he loves his products as he is so enthusiastic. He can explain anything about the cars to you and he is very honest telling us both the pros and cons of every car we looked at. Never in our wildest dreams did we think we would be buying a 2nd Lexus! But thanks to DARYL we ended up with the perfect car for my husband. He got the IS250 with the sports package and we were able to get a very affordable price. Actually it is the same price as the cheaper cars we were looking at. My husband absolutely is loving his new Lexus. It drives like a dream and is just gorgeous - check it our on the internet. DARYL - we just want to thank you again. I still cannot believe that you were able to help us get 2 Lexus's! I know we wouldn't have been able to do this without you. And we love having our cars serviced. The Lexus dealership is so accommodating. It is easy to make appointments and they are very punctual. I have been taking advantage of the free car washes (they wash them by hand). The waiting room is great, with all kinds of goodies for the customer. Thank you Lexus. More

We just bought a new car at Lexus of Austin. The whole experience was great. From the minute you walk in the door until you leave there is lots of personalized service. They don't bug you, but they do m experience was great. From the minute you walk in the door until you leave there is lots of personalized service. They don't bug you, but they do make you feel very welcome. It is a very warm and friendly place. After purchasing the car, we were introduced to a Lexus Technology Specialist, JORDAN OUBRE. She was great!! We are 60 years old and our new Lexus has all the toys on it - navigation system, bluetooth. Lexus Enform, etc. JORDAN was so patient with us and explained everything so that we really understand it. And if I did have a question on something, she showed me how it worked and I really understood it. I have to say, that I am enjoying all the technology on my new car because thanks to Jordan, I can work everything. And it is so much fun - thanks Jordan. Marsha and Phil More

As a single person, I was very worried about buying a new car. However, from the moment that Daryl shook my hand---within seconds of me entering the dealership, I could not have had a better experience over car. However, from the moment that Daryl shook my hand---within seconds of me entering the dealership, I could not have had a better experience over the next few hours! Daryl was knowledgedable, courteous, and had MY desires as a top priority throughout the process. He never pressured me, and he was a truely wonderful and genuine person. He helped me every step of the way---to do exactly what I asked. It began with a seamless test drive, where he answered all questions, and then he found my car! He and Lexus exceeded all my expectations not only on the new car, but on my trade in ---a car very special to me for over 6 years. Daryl kept saying "Don't worry"...and he was exactly right. It was as if he took me by the hand, and then made all my expectations come true. By 8:30 pm, I was driving out in the most beautiful Lexus I had ever seen...and Daryl and the fabulous staff at Lexus made this all come true on my very first visit. I had done my research on line, and I could not have been a more satisfied customer. Thank you Lexus and Daryl!!!!!! I will never forget your honesty and kindness Darly----you have made me so happy! More

Daryl was very knowledgable, courteous and professional. His customer serivce was excellent. We leased a 2013 Lexus RX 350 and absolutly love it! We look forward to the service moving forward. Thank yo His customer serivce was excellent. We leased a 2013 Lexus RX 350 and absolutly love it! We look forward to the service moving forward. Thank you Darly & Lexus! More